Cruise loyalty programs...what could make them better?
#1
Original Poster
Join Date: Jul 2006
Location: Dallas, TX
Programs: AA EXP, SPG Plat, Marriott Plat, Hertz 5*
Posts: 234
Cruise loyalty programs...what could make them better?
I've noticed that cruise lines are basically the only travel providers who don't have interesting or engaging loyalty programs...airlines, hotels, rental cars, even Amtrak does a better job at rewarding loyalty and frequency.
Realizing cruises aren't something (most) people take with great frequency, what are some ways that cruise lines could make their brands and programs more engaging and rewarding to encourage higher loyalty?
Co-branded credit cards with ability to earn free cruises? Better status recognition onboard?
Other ideas?
Realizing cruises aren't something (most) people take with great frequency, what are some ways that cruise lines could make their brands and programs more engaging and rewarding to encourage higher loyalty?
Co-branded credit cards with ability to earn free cruises? Better status recognition onboard?
Other ideas?
#2
Join Date: Aug 2001
Location: Phila, PA
Posts: 891
I've noticed that cruise lines are basically the only travel providers who don't have interesting or engaging loyalty programs...airlines, hotels, rental cars, even Amtrak does a better job at rewarding loyalty and frequency.
Realizing cruises aren't something (most) people take with great frequency, what are some ways that cruise lines could make their brands and programs more engaging and rewarding to encourage higher loyalty?
Co-branded credit cards with ability to earn free cruises? Better status recognition onboard?
Other ideas?
Realizing cruises aren't something (most) people take with great frequency, what are some ways that cruise lines could make their brands and programs more engaging and rewarding to encourage higher loyalty?
Co-branded credit cards with ability to earn free cruises? Better status recognition onboard?
Other ideas?
Additionally, I would cruise with them without a loyalty program. That's the icing on the delicious cake.However, there is no advantage to booking one of the larger suites. Everyone is treated the same. No need for a 'butler' or 'special concierge' to book dinners and events.
#3
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,030
Question for the OP. Have you ever been on a cruise? I have never sailed with a company that does not have an attractive loyalty program.
And any CCL stockholder with a minimum 100 shares qualifies for OBC. It has nothing to do with a loyalty program.
And any CCL stockholder with a minimum 100 shares qualifies for OBC. It has nothing to do with a loyalty program.
#4
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,738
Royal Caribbean has a good loyalty program. After your first cruise, you get coupons for use onboard (value increases the more you sail). You also become eligible for discounts for certain sailings (again value increases the more you sail). At the next level, you start getting discounts on all balcony staterooms. Then at a certain level you get free drinks in the evening. There's more than that, but that seems to be the ones that people seem to find most valuable. And the benefits do increase with each level you reach.
That being said, I cruise them because I enjoy their ships, not because of the loyalty program. The benefits are just extras that make it more special.
Also Royal Caribbean does have a cobranded credit card (so does Carnival).
That being said, I cruise them because I enjoy their ships, not because of the loyalty program. The benefits are just extras that make it more special.
Also Royal Caribbean does have a cobranded credit card (so does Carnival).
#5
Join Date: Jun 2013
Location: FRA
Posts: 1,398
MSC has a much better loyalty program than what I've seen from any airline. After our first cruise we already got a five percent discount on our next one, a reception with free booze, priority check in, a priority line at security, a host of small perks on board.
After our third, we already get an 8% discount and even more perks including a free casino chip, and perks keep getting better with every couple cruises. Points never expire.
After our third, we already get an 8% discount and even more perks including a free casino chip, and perks keep getting better with every couple cruises. Points never expire.
#7
Join Date: Feb 2008
Posts: 1,154
Love the free laundry on Princess as elite .
#8
Join Date: Feb 2005
Location: London, Ontario
Posts: 5,210
Take short 1 or 2 day cruises as a single in a room. For the average person, that's probably about the only way, and only really practical if you live on the west coast. Travel agents I think can gain the status through certain programs.
Love the free laundry on Princess as elite .
Love the free laundry on Princess as elite .
#9
Join Date: Apr 2011
Location: Naples, Florida
Programs: AA Lifetime Gold, Hyatt Platinum,Marriott Silver,Hilton Honors Gold
Posts: 593
After 132 cruises, most of these cruise-loyalty programs mean nothing to me excepting on Princess, love that free laundry and dry cleaning! Use it daily no doubt!
Worldspan
Naples, Florida
Worldspan
Naples, Florida
#10
Join Date: Dec 2001
Posts: 385
Princess has the best loyalty program! As elite after15 cruises, can't beat the perks. Free laundry and dry cleaning. Complimentary bar setup in cabin. Free Internet minutes. Unbelievable afternoon tea service in your cabin. If one spouse owns CCL stock, 100 shares that pay 3percent dividend and the other has military benefit, the on board credits are generous.
#11
FlyerTalk Evangelist
Join Date: Mar 2005
Location: 60137
Posts: 10,498
Edit: Found the link on cruisecritic. Exclusions kill it for us.
Last edited by sonofzeus; Jul 1, 2013 at 7:57 am
#12
Join Date: Apr 2002
Posts: 57
What exclusions? Royal Caribbean has serious restrictions on their onboard credit programs, Carnival Corp does not. You can get both shareholder and military credits on the same booking, and you can use them to cover tips, excursions and all other onboard expenses except casino.
#14
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,738
#15
Join Date: Feb 2008
Posts: 1,154
FWIW, while there's a long list of supposedly excluded items on what the shareholder credit is valid for, in practice, the list isn't enforced. At least on Princess the shareholder credit just goes into the system as a credit, and can be used for whatever. On a 1 night cruise, I've pulled money out in the casino, and then was denied leaving the ship the next morning because I still had a negative balance on the account. They made me go to the desk to get a refund on the account (and keep in mind, theoretically the shareholder credit is non-refundable, and that was the only source of onboard credit I had on that trip). Worked out pretty well though, I turned $20 into $40 in the casino, then got another $20 or so back from the ship on my "non-refundable" credit. (Then on the 2 night cruise after that, added another $20-$30 in gains in the casino, and had about $4 left that they refunded me from shareholder credit.)
Cunard may be an exception to this. I've read some stuff that indicates that they really do keep things like the shareholder credit listed separately, and on the bills it'll show what gets taken off which credits. No personal experience though, so I'm just going by what I'm reading on that one.
Cunard may be an exception to this. I've read some stuff that indicates that they really do keep things like the shareholder credit listed separately, and on the bills it'll show what gets taken off which credits. No personal experience though, so I'm just going by what I'm reading on that one.