How good is the Travelocity credit card? [Originally Mastercard, now Amex]
Jan 22, 2012, 4:34 pm
#721
Join Date: Aug 2008
Location: TYS
Programs: DL
Posts: 73
This is exactly what happened to me the other day Bluto! I should have taken screen shots since my $400 credit still has not posted. Let me know if it does on your end or if you have to end up calling the customer service desk to get your credit to post. If you do have to call, please let us know the process you had to go through (documentation/explanation/etc), since I have a feeling I will need to do this.
Last edited by BC300; Jan 22, 2012 at 4:44 pm
Jan 22, 2012, 6:42 pm
#722
Join Date: May 2011
Posts: 668
I still haven't seen any points displayed even once. Biggest POS rewards program I've seen so far, even if the earning potential is pretty good.
I got an email saying my help ticket was elevated to the technical people, but nothing further. Also called in and put on hold for 20 min before giving up.
I guess I'll give it another few months of waiting for travelocity to realize there is a major problem and hopefully it will work.
I got an email saying my help ticket was elevated to the technical people, but nothing further. Also called in and put on hold for 20 min before giving up.
I guess I'll give it another few months of waiting for travelocity to realize there is a major problem and hopefully it will work.
Jan 22, 2012, 9:36 pm
#723
Join Date: Aug 2004
Location: Kamuela, Hawaii
Programs: Marriott Titanium, Hilton Diamond, AA Plat, UA Silver, AS MVP, HA premier
Posts: 509
Do you go to travelocity through a rebate portal like ebates or one of the mileage malls? If so, that could be the problem. I can reliably make the points usage option disappear by using a rebate portal.
Jan 23, 2012, 1:26 am
#724
Join Date: May 2011
Posts: 668
Nope, I don't use any rebate portals (not even registered) so I don't think that's the problem. I tried another browser and it still didn't work. I'm on a mac though so I guess I'll try IE on a PC sometime to see if it works.
Jan 23, 2012, 8:52 am
#725
Join Date: Feb 2010
Location: Disney World
Programs: Fairmont Lifetime Platinum, Hyatt Globalist, AA Lifetime Gold
Posts: 321
This is exactly what happened to me the other day Bluto! I should have taken screen shots since my $400 credit still has not posted. Let me know if it does on your end or if you have to end up calling the customer service desk to get your credit to post. If you do have to call, please let us know the process you had to go through (documentation/explanation/etc), since I have a feeling I will need to do this.
I have not figured out my next step to get points to start posting. I doubt we're the only ones with this issue though.
Jan 24, 2012, 2:56 pm
#726
Join Date: Aug 2008
Location: TYS
Programs: DL
Posts: 73
An Update
I e-mailed customer service regarding Step 3 (Redeeming Points) missing from the checkout process on Travelocity.com and here is their response:
Dear BC300 :
Thank you for contacting us regarding your Travelocity Rewards American Express Card. We can certainly address your concern regarding your account.
We understand your concern and apologize if you have received anything less than superior service from us. We strive for excellence and appreciate the time you have taken to provide us with this feedback. We will ensure that your comments are forwarded to the appropriate department.
Please know that we are aware of this issue and we are currently working on this issue to be resolved. We ask that you just continue to use your Travelocity Rewards American Express Card during the check out. You will just need to contact us so we can create a case regarding the issue and forward it to the appropriate department for further review. Once a case has been submitted, please allow a maximum of 30 days for us to make all applicable adjustments on your account. We do understand the frustration of waiting for this issue to be resolved; however, we need to ask for your patience while we are working for the resolution.
If you have any other questions and concerns, please reply to this message.
Sincerely,
Customer Service
^: At least they are aware of the issue.
: How long will it take for them to resolve it and us having to avoid calling them to redeem points.
Dear BC300 :
Thank you for contacting us regarding your Travelocity Rewards American Express Card. We can certainly address your concern regarding your account.
We understand your concern and apologize if you have received anything less than superior service from us. We strive for excellence and appreciate the time you have taken to provide us with this feedback. We will ensure that your comments are forwarded to the appropriate department.
Please know that we are aware of this issue and we are currently working on this issue to be resolved. We ask that you just continue to use your Travelocity Rewards American Express Card during the check out. You will just need to contact us so we can create a case regarding the issue and forward it to the appropriate department for further review. Once a case has been submitted, please allow a maximum of 30 days for us to make all applicable adjustments on your account. We do understand the frustration of waiting for this issue to be resolved; however, we need to ask for your patience while we are working for the resolution.
If you have any other questions and concerns, please reply to this message.
Sincerely,
Customer Service
^: At least they are aware of the issue.
: How long will it take for them to resolve it and us having to avoid calling them to redeem points.
Jan 25, 2012, 10:58 am
#727
Join Date: Jan 2012
Posts: 2
Still waiting for response from Barclays and Travelocity
Be prepared to be on hold for hours with both Travelocity and/or Barclays. I have two cases filed with Travelocity and one with Barclays. To get the reps to finally listen and submit a case has been a time consuming and monumental endeavor. It has been 11 days since I filed and have not heard anything from either company. As for Barclays, I am attempting to have them credit my $700 purchase of airline tickets with $400 statement credit which is 20,000 points.
I will post if and when I get any response.
I will post if and when I get any response.
Jan 25, 2012, 1:46 pm
#728
Join Date: Apr 1999
Location: Northport, NY
Posts: 1,732
I just receved the following in an email from Travelocity:
It has recently come to our attention that there is a technical issue preventing Travelocity Rewards American Express Cardholders from redeeming points on flight purchases. We are working hard to resolve this issue and hope to have it fixed as soon as possible.
In the meantime, we will honor all redemptions via the manual process below. Please follow these steps:
• Book your travel using your Travelocity Rewards American Express Card on www.travelocity.com. If you have the option to use points on the billing page please attempt to do so. If not, please continue.
• Allow 48-72 hours for the transaction to post to your account. Visit www.mytravelocityrewards.com to check when the transaction has posted.
• Call Barclaycard Customer Care at 866-734-8040 and let the customer service agent know how many points you would like to redeem. He/she will manually credit your account.
• Note: if you have already attempted a redemption unsuccessfully, please call the number above and a customer service agent will process a manual credit.
Please be assured that your points and balance are safe. We apologize for this error and any inconvenience this may have caused you.
Sincerely,
Travelocity Team
It has recently come to our attention that there is a technical issue preventing Travelocity Rewards American Express Cardholders from redeeming points on flight purchases. We are working hard to resolve this issue and hope to have it fixed as soon as possible.
In the meantime, we will honor all redemptions via the manual process below. Please follow these steps:
• Book your travel using your Travelocity Rewards American Express Card on www.travelocity.com. If you have the option to use points on the billing page please attempt to do so. If not, please continue.
• Allow 48-72 hours for the transaction to post to your account. Visit www.mytravelocityrewards.com to check when the transaction has posted.
• Call Barclaycard Customer Care at 866-734-8040 and let the customer service agent know how many points you would like to redeem. He/she will manually credit your account.
• Note: if you have already attempted a redemption unsuccessfully, please call the number above and a customer service agent will process a manual credit.
Please be assured that your points and balance are safe. We apologize for this error and any inconvenience this may have caused you.
Sincerely,
Travelocity Team
Jan 25, 2012, 2:23 pm
#729
Join Date: May 2011
Posts: 668
++
I got the email today as well. I sent in a scathing evaluation yesterday from their automated survey asking how my customer service phone call went. At least all this complaining seems to have gotten someone higher up involved, let's hope it really does get resolved.
I got the email today as well. I sent in a scathing evaluation yesterday from their automated survey asking how my customer service phone call went. At least all this complaining seems to have gotten someone higher up involved, let's hope it really does get resolved.
Jan 25, 2012, 8:53 pm
#730
Join Date: Oct 2009
Posts: 58
I sent several emails to Travelocity. Eventually they acknowledged my problem and told me to make a purchase, and then contact them for manual redemption. I made the purchase, and asked for a manual redemption. After a few messages I actually got someone who understood what I was talking about. I was told they would investigate and I should wait for a response. A week later, I inquired about the status of their investigation, and they told me it was still in progress. Today, almost two weeks after my request, I got this email from Travelocity:
I called Barclaycard and was able to get a manual redemption, unlike last time I tried. It will supposedly post in 7-10 business days. There may be an end in sight to this terrible experience.
It has recently come to our attention that there is a technical issue
preventing Travelocity Rewards American Express Cardholders from
redeeming points on flight purchases. We are working hard to resolve
this issue and hope to have it fixed as soon as possible.
In the meantime, we will honor all redemptions via the manual process
below. Please follow these steps:
Book your travel using your Travelocity Rewards American Express Card
on www.travelocity.com. If you have the option to use points on the
billing page please attempt to do so. If not, please continue.
Allow 48-72 hours for the transaction to post to your account. Visit
www.mytravelocityrewards.com to check when the transaction has posted.
Call Barclaycard Customer Care at 866-734-8040 and let the customer
service agent know how many points you would like to redeem. He/she
will manually credit your account.
Note: if you have already attempted a redemption unsuccessfully,
please call the number above and a customer service agent will process
a manual credit.
Please be assured that your points and balance are safe. We apologize
for this error and any inconvenience this may have caused you.
Sincerely,
Travelocity Team
preventing Travelocity Rewards American Express Cardholders from
redeeming points on flight purchases. We are working hard to resolve
this issue and hope to have it fixed as soon as possible.
In the meantime, we will honor all redemptions via the manual process
below. Please follow these steps:
Book your travel using your Travelocity Rewards American Express Card
on www.travelocity.com. If you have the option to use points on the
billing page please attempt to do so. If not, please continue.
Allow 48-72 hours for the transaction to post to your account. Visit
www.mytravelocityrewards.com to check when the transaction has posted.
Call Barclaycard Customer Care at 866-734-8040 and let the customer
service agent know how many points you would like to redeem. He/she
will manually credit your account.
Note: if you have already attempted a redemption unsuccessfully,
please call the number above and a customer service agent will process
a manual credit.
Please be assured that your points and balance are safe. We apologize
for this error and any inconvenience this may have caused you.
Sincerely,
Travelocity Team
Jan 25, 2012, 9:10 pm
#731
Join Date: Feb 2010
Location: Disney World
Programs: Fairmont Lifetime Platinum, Hyatt Globalist, AA Lifetime Gold
Posts: 321
I called today and also got someone who seemed to be familiar with the email and the manual redemption process. I told her my points were never redeemed for a $400 credit. She said it should post in a week. The phone call took about 6-7 minutes including hold time and navigating the menu tree.
Jan 26, 2012, 9:16 am
#733
Join Date: Mar 2011
Location: HSV
Programs: HHonors Gold, SPG Gold
Posts: 880
For everyone thinking about bailing-out on this card, I would recommend that you wait a bit longer and see if they can get these issues ironed out.
I typically redeem about $3k a year in rewards and have (honestly) had only one redemption option in the three years I've been dealing with Barclays/Travelocity.
I typically redeem about $3k a year in rewards and have (honestly) had only one redemption option in the three years I've been dealing with Barclays/Travelocity.
Jan 27, 2012, 5:47 pm
#734
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 975
I bought two tickets a few weeks ago using points on the travelocity login (it did show use points) They charged my card for the tickets and have not posted the points transaction. I will call Monday to get this straight or there will be a big problem. This was a the first time I redeemed points for a flight. I followed all procedures and it showed use points for the tickets. I login now and you have no option to pay for any tickets using points which is the same issue as mentioned here. I never heard of a program like this that they cant get this stuff working. It makes no sense at all.
Rob
Rob
Jan 30, 2012, 2:02 pm
#735
Join Date: Feb 2010
Posts: 63
Is there a way to turn Travelocity Rewards points into cash?
I though I'd buy a refundable airline ticket with my points and then cancel the ticket, but every time I search for a refundable ticket on Travelocity, the policy details say the ticket is non-refundable at checkout, even though I know the same priced ticket purchased at the airlines website would indeed be refundable.
I called CS about this issue and whether the tickets are refundable and they were pretty useless, telling me that whatever the policy page says is what goes.
I though I'd buy a refundable airline ticket with my points and then cancel the ticket, but every time I search for a refundable ticket on Travelocity, the policy details say the ticket is non-refundable at checkout, even though I know the same priced ticket purchased at the airlines website would indeed be refundable.
I called CS about this issue and whether the tickets are refundable and they were pretty useless, telling me that whatever the policy page says is what goes.