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USA EMV cards: Availability, Q&A (Chip & PIN or Signature) [2017>]

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Old Jan 16, 2017, 10:23 am
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Last edit by: serpens


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2012-2015 2016

What is EMV?
EMV is a standard for smart (or integrated-circuit, or chip) cards and the devices that can accept them. The standards are maintained by EMVCo and based on ISO 7816 (or ISO 14443 for contactless).

These cards come in two flavours: contact and contactless. Examples below:
----------------------------------------------------------

Notice the contactless indicator on the right-hand side (it looks like a sideways Wi-Fi symbol). It may also be found on the back of the card (for example, on the back of the new Costco credit card).


Where can I get a chip card?

Hawaiian717 operates a website with crowd-sourced information about various cards. You can adjust the search parameters to see cards with contactless, have PIN-primary authentication, etc.

Which businesses accept chip cards?

tmiw operates a website, also primarily crowd-sourced, that tracks chip-enabled merchants on a map. You can see if a merchant supports PIN, contactless, Quick Chip, et al.

Why doesn't my chip card ask for a PIN?

This is likely because you have a signature-preferring card. At this time, PIN-preferring cards issued in the US are rare. Not many financial institutions offer them; most of them instead provide Chip-and-Signature cards, which are programmed to prefer signature over PIN, if the card supports PIN at all.

What is the difference between Chip-and-Signature and Chip-and-PIN?

To the cardholder, the only major difference is how they authenticate themselves at the point of sale. The cardholder inserts their card as normal; instead of signing a screen or receipt, they will be asked to enter their PIN on the keypad.

[spoiler]

A few financial institutions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees.

Why no PIN? (cont.)
American debit cards are unique because they are psuedo-PIN-preferring cards. which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions.

What is the difference between Chip-and-Signature and Chip-and-PIN? (cont.)

Most cards issued in the US are programmed to prefer signature, so save very few instances, they will prompt for a signature (unless the merchant sets a signature waiver). A PIN may be necessary in countries with mostly PIN-preferring cards when using unattended terminals (such as pay-at-the-pump or mass transit). If the card has a PIN for backup verification or ATMs, then that PIN should work. Otherwise, the card will be rejected. If the card is rejected, then either a.) the transaction must be performed by an attendant or b.) an alternative payment method will be required.

Some credit union issued credit cards will have this CVM (Cardholder Verification Method) as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.


I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.


There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote its capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.

In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s, and its smart card payment predecessor was first introduced in France. But as of today, it has become the de-facto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.
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USA EMV cards: Availability, Q&A (Chip & PIN or Signature) [2017>]

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Old Feb 17, 2020, 8:39 am
  #5941  
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Originally Posted by Barciur
Is contactless working at the pump with chip readers?

Edit: Just read the thread and see that it is disabled now with chip reader. Makes sense.
I'm honestly more surprised that we haven't seen more contactless disablement in light of Visa's EMV contactless mandate. Which makes me think that either (a) a lot of places did what Dunkin' did and only enabled EMV contactless for Visa or (b) Visa/the issuers aren't really enforcing it that strongly (if at all).
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Old Feb 17, 2020, 1:10 pm
  #5942  
 
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It makes me wonder what’s really happening at Wawa. Is this a smokescreen for disabling NFC altogether? My boss would have a fit if I suggested “disable A, enable B, re-enable A” was a reasonable software development plan. He would wonder why, if I can enable A later, I can’t keep it enabled now.
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Old Feb 17, 2020, 1:16 pm
  #5943  
 
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Originally Posted by randian
It makes me wonder what’s really happening at Wawa. Is this a smokescreen for disabling NFC altogether? My boss would have a fit if I suggested “disable A, enable B, re-enable A” was a reasonable software development plan. He would wonder why, if I can enable A later, I can’t keep it enabled now.
Unfortunately this IS how it works and it’s all due to how Gilbarco sells the pumps as well!
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Old Feb 17, 2020, 2:20 pm
  #5944  
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Originally Posted by randian
It makes me wonder what’s really happening at Wawa. Is this a smokescreen for disabling NFC altogether? My boss would have a fit if I suggested “disable A, enable B, re-enable A” was a reasonable software development plan. He would wonder why, if I can enable A later, I can’t keep it enabled now.
Assuming it's due to the Visa EMV contactless mandate, it's very possible enforcement gets triggered on the next software release (or the initial one if there wasn't any EMV or contactless until now). Wawa might not have had any choice in the matter.

Originally Posted by RedLight2015
Unfortunately this IS how it works and it’s all due to how Gilbarco sells the pumps as well!
Can you explain the latter? Do gas stations have to buy software licenses as well as the hardware or something?
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Old Feb 17, 2020, 2:22 pm
  #5945  
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Speaking of enabling contactless, I did see what I think is the new Toast puck-shaped contactless reader at the place I tried to go to for lunch today. Unfortunately they're one of the places closed for today's holiday so I wasn't able to try it. Maybe later this week.

Anyway, is there anything specific I should try when I do end up there (cards with specific CVM configurations, etc.)?
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Old Feb 17, 2020, 6:03 pm
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Originally Posted by randian
It makes me wonder what’s really happening at Wawa. Is this a smokescreen for disabling NFC altogether? My boss would have a fit if I suggested “disable A, enable B, re-enable A” was a reasonable software development plan. He would wonder why, if I can enable A later, I can’t keep it enabled now.
They just put contactless readers back into their pumps when they installed the chip readers. Doubt they would have spent that money for only a short period of time.
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Old Feb 17, 2020, 9:29 pm
  #5947  
 
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Figured I'd go to my local Wawa to check out the situation, given the reports here.

Interestingly, the contactless pad is enabled and it reads the card. However, you get this message on the pump screen when you tap a card:



After the first tap, the transaction timed out - chip card read error. I don't know if it's connected to the fact that I "started" a transaction through NFC and finished with chip inserted, but once it cancelled and restarted, it worked just fine.


Also worth noting that the receipt got noticeably longer with the EMV info .

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Old Feb 18, 2020, 7:58 pm
  #5948  
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Originally Posted by Barciur
Figured I'd go to my local Wawa to check out the situation, given the reports here.

Interestingly, the contactless pad is enabled and it reads the card. However, you get this message on the pump screen when you tap a card:



After the first tap, the transaction timed out - chip card read error. I don't know if it's connected to the fact that I "started" a transaction through NFC and finished with chip inserted, but once it cancelled and restarted, it worked just fine.


Also worth noting that the receipt got noticeably longer with the EMV info .

Funny how fast after their data breach they got these EMV Pumps working. I really think a lot of gas station companies could have this EMV enabled right now but are simply dragging their feet and not doing it for some reason...
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Old Feb 19, 2020, 9:51 am
  #5949  
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Originally Posted by storewanderer
Funny how fast after their data breach they got these EMV Pumps working. I really think a lot of gas station companies could have this EMV enabled right now but are simply dragging their feet and not doing it for some reason...
It's very possible they were already in the process of doing it just before the breach happened (and happened to be on one of the few POS/acquirer combos that had available support, though I'm honestly not sure how often that page is updated).

Anyway, if the hardware is as expensive as claimed, why are a fair number of gas stations bothering to install it in the first place if their intention is to not enable it unless absolutely necessary? It'd be less expensive to wait until there's some sort of mandate and/or fraud levels get too high, and even then forcing everyone inside to pay might be a viable option for some lower volume stations instead of upgrading.
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Old Feb 20, 2020, 9:44 pm
  #5950  
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A 76 here got new pumps last week and now has EMV enabled on one of the 4 pumps. The other pumps are still swipe despite being exactly the same equipment as the three pumps with the EMV enabled.

Anyway it is pretty buggy as you insert card and it takes a while to lock in then it goes through a series of processing screens before it finally wants zip code. Also while you input zip code you still need to leave card inserted. So you do that. I estimate 20-30 seconds total processing time. They really need to get rid of this pointless and stupid zip code prompt. If someone steals your credit card they probably got your wallet with your ID and that has your zip code. Pointless. Anyway, after you input zip code, eventually it goes through another series of processing screens before it finally approves and you can then remove your card and it works as normal.

Zip code is a hassle as you still have your wallet out as you are waiting to return your card to your wallet when it demands that.

I didn't try it yet with a debit card.

New pump has NFC too. It is still MSD NFC.

These are Gilbarco pumps and the store uses Gilbarco cash registers and Ingenico pinpads.

Last edited by storewanderer; Feb 20, 2020 at 9:49 pm
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Old Feb 21, 2020, 2:59 am
  #5951  
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Speaking of gas stations, the nearby Chevron whose pumps were closed for a week to replace them finally reopened. I'll go by there soon to see if EMV works.

FWIW, they used Ingenico PIN pads inside before (whereas pretty much all others that I know of around here use MX915s), so the pumps might work differently than the others. This assumes they didn't replace anything customer facing inside, of course.
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Old Feb 21, 2020, 12:04 pm
  #5952  
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To update, I went by that Chevron this morning on the way to work and contactless worked fine (went to "Approved" immediately after tapping). No EMV at the pump, though. In addition, it looks like their main register got switched over to using the MX915, but they still had one iSC250 on their other station.
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Old Feb 22, 2020, 10:01 pm
  #5953  
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As mentioned in the other thread, EMV at the pump works in at least one Chevron location now. Here's a video of it in action (apologies in advance for the bad focus):


A few notes:
  • Online PIN apparently isn't supported, but offline PIN is (with an option to bypass). Tested with UNFCU (Visa) and Diners Club (MC).
  • cardpeek shows that Quick Chip was not used. This is in contrast to what goes on inside from what I remember.
  • The cryptogram amount was $1. I think the $1 pre-authorization is typical of some/most gas stations so this isn't unexpected.
Also, it's possible that EMV contactless enablement inside might imply contact EMV (and/or EMV contactless) at the pump too, but there's not enough data to know for sure. I'll see about going to a Chevron with contactless readers next time I have to fill up to confirm either way.

EDIT: MX915s inside with the same "only enable contactless after pushing Card" behavior, though I'm not sure if there are really any other setups anymore at this point.

Last edited by tmiw; Feb 22, 2020 at 10:07 pm
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Old Feb 23, 2020, 12:45 am
  #5954  
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Originally Posted by tmiw
As mentioned in the other thread, EMV at the pump works in at least one Chevron location now. Here's a video of it in action (apologies in advance for the bad focus):

https://youtu.be/vlTfnCt9scg

A few notes:
  • Online PIN apparently isn't supported, but offline PIN is (with an option to bypass). Tested with UNFCU (Visa) and Diners Club (MC).
  • cardpeek shows that Quick Chip was not used. This is in contrast to what goes on inside from what I remember.
  • The cryptogram amount was $1. I think the $1 pre-authorization is typical of some/most gas stations so this isn't unexpected.
Also, it's possible that EMV contactless enablement inside might imply contact EMV (and/or EMV contactless) at the pump too, but there's not enough data to know for sure. I'll see about going to a Chevron with contactless readers next time I have to fill up to confirm either way.

EDIT: MX915s inside with the same "only enable contactless after pushing Card" behavior, though I'm not sure if there are really any other setups anymore at this point.
The interface on the pump is identical at the 76 I went to with EMV at the pump except in the middle of it at 76 the zip code prompt comes up. The Chevron processing is MUCH faster (probably helps that they did not screw with the EMV and add in the zip code prompt at this time) than 76's clunky processing.

It appears at this point the magic combination for EMV at the pump is Gilbarco Pump+Gilbarco cash register (your receipt is from a Gilbarco cash register). There are a couple Chevrons in Reno with less than one year old pumps with this set-up so I will be curious to visit them and see if they have made the software upgrade for EMV at the pump (neither have Contactless on the pump).

I have a number of Sinclair stations locally with this pump and register combination as well and as of yet none of them have EMV at the pump but a couple do have working Contactless. Some of them zip code and some don't.

I messed around a bit more with the 76 pump. With a debit card it asks debit yes/no when you insert the card and I pressed no and it still said "US DEBIT" and that AID for processing but still did the zip code prompt. I am wondering if it actually checks the zip code under the US Debit AID but I didn't want to put the wrong zip code in and potentially screw up my bank account. I didn't try again and select "yes" for Debit to see what it would do (ask for PIN I assume- hopefully not ask for zip code and PIN both) because this place is .70 higher per gallon of gas than nearby stations.
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Old Feb 26, 2020, 9:11 am
  #5955  
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I saw a headline in my email this morning about how Shell supposedly has 1000 locations with EMV outside now. Unfortunately it seems to be paywalled (or at least requires registration), so not sure about specifics. Not to mention that's a drop in the bucket compared to their 14K+ total.
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