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USA EMV cards: Availability, Q&A (Chip & PIN or Signature) [2017>]

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Old Jan 16, 2017, 10:23 am
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What is EMV?
EMV is a standard for smart (or integrated-circuit, or chip) cards and the devices that can accept them. The standards are maintained by EMVCo and based on ISO 7816 (or ISO 14443 for contactless).

These cards come in two flavours: contact and contactless. Examples below:
----------------------------------------------------------

Notice the contactless indicator on the right-hand side (it looks like a sideways Wi-Fi symbol). It may also be found on the back of the card (for example, on the back of the new Costco credit card).


Where can I get a chip card?

Hawaiian717 operates a website with crowd-sourced information about various cards. You can adjust the search parameters to see cards with contactless, have PIN-primary authentication, etc.

Which businesses accept chip cards?

tmiw operates a website, also primarily crowd-sourced, that tracks chip-enabled merchants on a map. You can see if a merchant supports PIN, contactless, Quick Chip, et al.

Why doesn't my chip card ask for a PIN?

This is likely because you have a signature-preferring card. At this time, PIN-preferring cards issued in the US are rare. Not many financial institutions offer them; most of them instead provide Chip-and-Signature cards, which are programmed to prefer signature over PIN, if the card supports PIN at all.

What is the difference between Chip-and-Signature and Chip-and-PIN?

To the cardholder, the only major difference is how they authenticate themselves at the point of sale. The cardholder inserts their card as normal; instead of signing a screen or receipt, they will be asked to enter their PIN on the keypad.

[spoiler]

A few financial institutions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees.

Why no PIN? (cont.)
American debit cards are unique because they are psuedo-PIN-preferring cards. which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions.

What is the difference between Chip-and-Signature and Chip-and-PIN? (cont.)

Most cards issued in the US are programmed to prefer signature, so save very few instances, they will prompt for a signature (unless the merchant sets a signature waiver). A PIN may be necessary in countries with mostly PIN-preferring cards when using unattended terminals (such as pay-at-the-pump or mass transit). If the card has a PIN for backup verification or ATMs, then that PIN should work. Otherwise, the card will be rejected. If the card is rejected, then either a.) the transaction must be performed by an attendant or b.) an alternative payment method will be required.

Some credit union issued credit cards will have this CVM (Cardholder Verification Method) as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.


I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.


There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote its capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.

In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s, and its smart card payment predecessor was first introduced in France. But as of today, it has become the de-facto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.
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USA EMV cards: Availability, Q&A (Chip & PIN or Signature) [2017>]

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Old Jun 5, 2017, 5:44 pm
  #1756  
 
Join Date: Apr 2017
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Originally Posted by mikesyr18
Attitudes like this from merchants is what angers me about the U.S payments system. Is America going to continue to live in the 1980's forever, that is the real question.
See this: https://en.wikipedia.org/wiki/List_o...ne_penetration

It shows that America, like the rest of the world, is not living in the 1980's, since many people have smartphones (all around 68 to 72 percent) and much of them are already using them to pay for things via contactless. And besides, did we have EMV in the 1980's? I don't think so.
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Old Jun 5, 2017, 5:58 pm
  #1757  
 
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Originally Posted by Tyler2017
See this: https://en.wikipedia.org/wiki/List_o...ne_penetration

It shows that America, like the rest of the world, is not living in the 1980's, since many people have smartphones (all around 68 to 72 percent) and much of them are already using them to pay for things via contactless. And besides, did we have EMV in the 1980's? I don't think so.
Went right over your head.

We had EMV in the 90's, though;thus, my point... I'm still swiping at stores like Aldi, which is pathetic.
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Old Jun 5, 2017, 6:29 pm
  #1758  
 
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Originally Posted by mikesyr18
Went right over your head.

We had EMV in the 90's, though;thus, my point... I'm still swiping at stores like Aldi, which is pathetic.
I am sure they are using an EMV ready solution such as the MX915's, so they should have EMV enabled any time now, if that is the case. And for some rarer instances, you can choose whether you want to swipe or dip your card, so if there is a chip slot, just try it and see if it works.
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Old Jun 5, 2017, 7:52 pm
  #1759  
 
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Originally Posted by tmiw
I didn't think they could add entire AIDs via issuer scripting, especially when there's likely slight differences between them.

Something interesting to perhaps try is to see whether contactless on Interac cards will work at a retailer that can do EMV contactless (such as Walgreens). It seems like it might since the common AID is on the card, but I could be very mistaken.
It won't. Contactless on Canadian debit cards is Interac Flash-only. Even Apple Pay is Interac-only, regardless if the physical card is co-branded Visa/Mastercard.
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Old Jun 5, 2017, 11:17 pm
  #1760  
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A while back we talked about CPK and how things are possibly setup there. I finally got the chance to go to one tonight to see what'd happen if I used a PIN preferring card while dining in. The server took my card away, inserted it into the VX820 and apparently pushed something on it like three or four times (probably Enter to try to bypass the PIN prompt/run as "credit"?) before coming back and having me go to the takeout counter to pay. At the takeout counter, the MX915 asked for PIN and tip amount and the POS printed out the receipt as normal.

While I was there, someone else walked up to the POS at the bar and had the server/bartender run their card. Since it was chip and signature, the normal American-style signature slip with presumably a tip line printed out. In both cases, Quick Chip definitely didn't seem like it was in use.

Honestly, I'm not sure how I feel about this sort of setup. While it is good that the chip and the PIN was ultimately used, the card still got taken away before anyone realized what would need to be done. At the same time, I'm not sure how practical or desired going 100% pay at the "front" or pay at the table would be; the former since there's not enough space in the takeout area for a huge line of people needing to pay and the latter due to the PIN case being an uncommon enough exception to justify the huge change in workflow.

BTW I'm not sure if anyone's tried contactless there but the graphics and text on their MX915s make me think that it's likely MSD-only. I could be completely wrong on that though.

Originally Posted by Tyler2017
I am sure they are using an EMV ready solution such as the MX915's, so they should have EMV enabled any time now, if that is the case. And for some rarer instances, you can choose whether you want to swipe or dip your card, so if there is a chip slot, just try it and see if it works.
It's usually extremely obvious whether chip's required or not. These days, they basically have to tape the slot up and/or put a "please swipe" card in there lest they have people trying to insert.

Originally Posted by emmanuel_t
It won't. Contactless on Canadian debit cards is Interac Flash-only. Even Apple Pay is Interac-only, regardless if the physical card is co-branded Visa/Mastercard.
Interac seems really touchy about security, so maybe that's not really a surprise. At the same time, it's not like not having contactless on the Visa/MC side is going to prevent the card being used on websites, for example.
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Old Jun 6, 2017, 4:31 am
  #1761  
 
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Originally Posted by Tyler2017
I am sure they are using an EMV ready solution such as the MX915's, so they should have EMV enabled any time now, if that is the case. And for some rarer instances, you can choose whether you want to swipe or dip your card, so if there is a chip slot, just try it and see if it works.
They have Mx915's but they aren't ready for EMV. I don't really see what issue is either - quick chip should've taken care of the "slow EMV" problem that's the complete opposite of their business model.

My local Speedways still don't have EMV either but have Mx915's.

You can't just dip your card... They have chip blockers.
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Old Jun 6, 2017, 4:58 pm
  #1762  
 
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Originally Posted by mikesyr18
They have Mx915's but they aren't ready for EMV. I don't really see what issue is either - quick chip should've taken care of the "slow EMV" problem that's the complete opposite of their business model.

My local Speedways still don't have EMV either but have Mx915's.

You can't just dip your card... They have chip blockers.
I think the big, unmentioned reason that EMV is not enabled yet is not because that they have not been certified since the chip slot is often lit, but rather I am starting to suspect that many of the stores secretly disable EMV support at the software level, even when they have been certified already (My local Ranch 99 in Cupertino, for example)!

Can someone confirm if this is happening to the ones that are still "waiting on certifications"?
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Old Jun 6, 2017, 5:47 pm
  #1763  
 
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Originally Posted by Tyler2017
I think the big, unmentioned reason that EMV is not enabled yet is not because that they have not been certified since the chip slot is often lit, but rather I am starting to suspect that many of the stores secretly disable EMV support at the software level, even when they have been certified already (My local Ranch 99 in Cupertino, for example)!

Can someone confirm if this is happening to the ones that are still "waiting on certifications"?

99 ranch uses different POS software versions at different stores which explains it.

Nobody has disabled EMV support.
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Old Jun 6, 2017, 6:35 pm
  #1764  
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Originally Posted by Tyler2017
I think the big, unmentioned reason that EMV is not enabled yet is not because that they have not been certified since the chip slot is often lit, but rather I am starting to suspect that many of the stores secretly disable EMV support at the software level, even when they have been certified already (My local Ranch 99 in Cupertino, for example)!

Can someone confirm if this is happening to the ones that are still "waiting on certifications"?
Certification is actually enough of an issue that the networks aren't allowing EMV related chargebacks for low-valued transactions until 2018. (Or was it later this year?)
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Old Jun 6, 2017, 7:52 pm
  #1765  
 
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Originally Posted by tmiw
Certification is actually enough of an issue that the networks aren't allowing EMV related chargebacks for low-valued transactions until 2018. (Or was it later this year?)
It is a huge issue! It took a year and half to get our Verifones ceritified!
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Old Jun 6, 2017, 8:07 pm
  #1766  
 
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Originally Posted by RedLight2015
It is a huge issue! It took a year and half to get our Verifones ceritified!
Why does it take such a ridiculous long time to program and test a little chip slot? It really shouldn't take years to write and test such a computer program, given that there are more complex software out there that take a fraction the time to write and release to the market (and especially true in Silicon Valley!). If the retailers should not be blamed for this "certification" issue, then there must be something deliberate at play from the POS vendor side.
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Old Jun 6, 2017, 8:42 pm
  #1767  
 
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Originally Posted by RedLight2015
It is a huge issue! It took a year and half to get our Verifones ceritified!
I could imagine the bottle neck that existed doesn't exist that much anymore.
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Old Jun 6, 2017, 9:23 pm
  #1768  
 
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Some interesting stats on EMV global deployment progress here: https://www.mobilepaymentstoday.com/...ldwide-top-6b/

Last edited by cjw2001; Jun 6, 2017 at 9:30 pm
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Old Jun 6, 2017, 11:10 pm
  #1769  
 
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Originally Posted by Tyler2017
Why does it take such a ridiculous long time to program and test a little chip slot? It really shouldn't take years to write and test such a computer program, given that there are more complex software out there that take a fraction the time to write and release to the market (and especially true in Silicon Valley!). If the retailers should not be blamed for this "certification" issue, then there must be something deliberate at play from the POS vendor side.
EMV certification is a very complex process on its own, and when so many merchants in the US have persisted in using fully-integrated card processing, it simply multiplies this complexity.

At the terminal level, you have Level 1 certification for the hardware. This is completed by the terminal manufacturer. Then you have Level 2 for the kernel - the low-level software that interacts with the card reader hardware. In some cases this will be certified by the terminal manufacturer as well for a selection of kernel configurations (i.e. support for different EMV features, different CVMs etc.). If you are using a manufacturer supplied kernel, then you don't have to do Level 2.

But, in some cases very large merchants or Electronic Cash Register (ECR) software vendors (i.e. NCR) might want to customise their kernel or develop a custom kernel. This would then need to be certified for each terminal model (and version of that terminal model).

Even if you don't have to worry about Level 2, you do have to complete what is unofficially called Level 3.

In a typical US merchant fully-integrated setup, you have:

- A terminal/PIN pad, running one or more L2 certified kernels, and a payment application
- An ECR
- A payment processor (or processors).

So lets say you use a Verifone MX915 terminal, for which you have payment application (that the merchant may have customised) - let's call it PaymentApp v2.03. This is interfacing on the device with PaymentKernel v1.5a. This is then connected to an ECR - lets call it ECR v4.3.2. And you are using ABC Payments as your processor for all card brands you accept - VISA, MC, AMEX, and Discover.

The certification process will be for this specific configuration, and will test the transaction flow from the terminal, through the ECR, to the payment terminal, and back again. This is not one test - rather a large number of combinations and permutations testing different transaction scenarios using different test cards (different CVMs, different approval or decline scenarios, different EMV features etc.)

You do this according to VISA's requirements. Then MasterCard's. Then AMEX etc.

Although certain things may be standardised from the ECR and terminal vendors, merchants often customise things which requires a unique certification.

Then, when payment apps or ECR versions are upgraded or changes are applied, depending on what exactly has changed, you may need to re-certify.

And this is only for contact EMV so far. Contactless EMV has its own kernels (a different kernel per payment brand essentially), and requires its own set of certifications, again one for each payment brand.

This is why the semi-integrated model (as popular in Canada for example) is a lot easier to manage. In a semi-integrated model, the terminal kernel and payment application are managed by the processor, and either communicate directly with the payment host, or through a middleware layer. The processor takes care of all of the certifications for the kernel, payment application, middleware, and communications with its host. All the merchant has to do is interface its ECR with the payment terminals/middleware via an API, and generally speaking, their certification efforts at that point consist of demonstrating that they can make proper API calls and properly process responses received. I've seen Moneris certifications in Canada take 1-2 days at most in this model.
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Old Jun 7, 2017, 12:12 am
  #1770  
 
Join Date: Apr 2017
Posts: 150
Thanks for the helpful explanation. It was very informative since I was quite unaware of how complex and tedious the entire process is!^ Unfortunately, I have another big question: What was different for the early EMV enablers such as Macy's, Target, and Walmart that allowed them to get EMV so early onward? Did they use semi-integrated setups or did they just merely begin their certifications really early?
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