DCC: Dynamic Currency Conversion (2017-2025)
#257
Join Date: Nov 2012
Posts: 3,537
#258
FlyerTalk Evangelist


Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,742
#259


Join Date: Aug 2015
Location: ZRH/LUX/LON
Programs: BA GGL/ VS Gold. Former: UA 1K (10 years+) , EY partners Plat, SQ PPS Club, SU Gold, LH SEN/HON
Posts: 829
Im currently in Zurich, Switzerland and had brunch at a cafe yesterday. When I paid the bill, the terminal displayed a choice for USD or CHF (Swiss Francs). I told the server to process it as CHF, and he quickly processed it as USD anyway. When I asked him why he did that when I clearly said CHF, he said his boss instructed all the workers to do that automatically. The owner of the cafe told the staff that they lose money when processing in CHF. In reality, the cafe gains extra money from forcing the customer to use DCC. I showed him the DCC Wikipedia page, which says that Visa and Mastercard prohibit merchants from forcing the customer to use DCC, and he said he would mention it to his boss later.
In this case, DCC resulted in me getting 0.93 CHF per 1 USD rather than the current intrabank rate of 0.98. The total bill was only $70, so DCC caused me to pay about $3-4 more. Im tempted to do a partial dispute with my credit card bank. Ive been in 4 different countries in Europe this past month, and no other merchant has forced me to use DCC.
In this case, DCC resulted in me getting 0.93 CHF per 1 USD rather than the current intrabank rate of 0.98. The total bill was only $70, so DCC caused me to pay about $3-4 more. Im tempted to do a partial dispute with my credit card bank. Ive been in 4 different countries in Europe this past month, and no other merchant has forced me to use DCC.
#260
Original Poster




Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,957
It was a Fidelity Cash Management Account Visa debit card, so it's a similar but different data point. Now, I didn't actually try to draw Euros from the ATM, only GBP, so I don't know if the ATM would have tried some multi currency conversion obfuscation with EUR or have used the Visa rate as well.
My last trip was on the day of the BA IT meltdown, so I was running from T5 to catch another flight from T3. I didn't have time to test some corner cases like known DCC establishments with Android Pay. I was getting some GBP for my parents.
I also used a Travelex ATM landside in T5 without DCC in May 2016 and didn't experience DCC. In fact, the only DCC I encountered was at Grosvenor House and the LHR Marriott, and both places offered an easy, no pressure opt out.
My memory is a bit fuzzy, but I believe DCC was offered during my November 2011 trip at a Travelex ATM in T3.
My last trip was on the day of the BA IT meltdown, so I was running from T5 to catch another flight from T3. I didn't have time to test some corner cases like known DCC establishments with Android Pay. I was getting some GBP for my parents.
I also used a Travelex ATM landside in T5 without DCC in May 2016 and didn't experience DCC. In fact, the only DCC I encountered was at Grosvenor House and the LHR Marriott, and both places offered an easy, no pressure opt out.
My memory is a bit fuzzy, but I believe DCC was offered during my November 2011 trip at a Travelex ATM in T3.
#261
FlyerTalk Evangelist


Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,742
It was a Fidelity Cash Management Account Visa debit card, so it's a similar but different data point. Now, I didn't actually try to draw Euros from the ATM, only GBP, so I don't know if the ATM would have tried some multi currency conversion obfuscation with EUR or have used the Visa rate as well.
My last trip was on the day of the BA IT meltdown, so I was running from T5 to catch another flight from T3. I didn't have time to test some corner cases like known DCC establishments with Android Pay. I was getting some GBP for my parents.
I also used a Travelex ATM landside in T5 without DCC in May 2016 and didn't experience DCC. In fact, the only DCC I encountered was at Grosvenor House and the LHR Marriott, and both places offered an easy, no pressure opt out.
My memory is a bit fuzzy, but I believe DCC was offered during my November 2011 trip at a Travelex ATM in T3.
My last trip was on the day of the BA IT meltdown, so I was running from T5 to catch another flight from T3. I didn't have time to test some corner cases like known DCC establishments with Android Pay. I was getting some GBP for my parents.
I also used a Travelex ATM landside in T5 without DCC in May 2016 and didn't experience DCC. In fact, the only DCC I encountered was at Grosvenor House and the LHR Marriott, and both places offered an easy, no pressure opt out.
My memory is a bit fuzzy, but I believe DCC was offered during my November 2011 trip at a Travelex ATM in T3.
Unless, of course, you did pull out a lot during the previous trip and it still didn't ask. In that case, I have no idea why.
#262
Original Poster




Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,957
I withdrew 300 in May, and I didn't see a DCC prompt. (I would have recorded the transaction if there were one for this thread.) Also, I doubt there is a threshold at which DCC kicks in. It will either be present or absent.
#263
FlyerTalk Evangelist


Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,742
Huh. From the Marriott app when I tried to do mobile check-in earlier:

It's a bit weird that the alternate currency is EUR and not USD (and I'm also not sure this is DCC per se due to this). I presume there's no benefit in choosing one or the other if the card isn't denominated in either currency, right?

It's a bit weird that the alternate currency is EUR and not USD (and I'm also not sure this is DCC per se due to this). I presume there's no benefit in choosing one or the other if the card isn't denominated in either currency, right?
#264
Original Member




Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
Initially I was thinking that it was something with how the Schwab debit card's programmed that's preventing DCC from happening but now I'm wondering if my theory about them not bothering for small amounts is correct. I don't want to pull out 100+ to confirm though, especially since I may have a difficult time spending all of it before leaving.
Unless, of course, you did pull out a lot during the previous trip and it still didn't ask. In that case, I have no idea why.
Unless, of course, you did pull out a lot during the previous trip and it still didn't ask. In that case, I have no idea why.
#265
Original Poster




Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,957
It does indicate DCC preference, and Marriott properties in the UK all have DCC. (I've been hit before.) It's been awhile since I've seen the prompt, however. As a best practice, I preauth the room with an AmEx and then settle the bill with the card of choice. For Marriott properties, this is the SPG AmEx, so no card change is currently required. Before the merger, I would switch to the Chase Marriott card upon check out.
#266
FlyerTalk Evangelist


Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,742
It does indicate DCC preference, and Marriott properties in the UK all have DCC. (I've been hit before.) It's been awhile since I've seen the prompt, however. As a best practice, I preauth the room with an AmEx and then settle the bill with the card of choice. For Marriott properties, this is the SPG AmEx, so no card change is currently required. Before the merger, I would switch to the Chase Marriott card upon check out.
#267
Original Poster




Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,957
I don't remember it listing the currency code, but it's been awhile. I think it simply gave the options between local currency and card currency without specifying the denomination.
#268
FlyerTalk Evangelist


Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,742
Tesco's ATMs apparently do DCC too (5% markup).
At least the opt-out option is fairly obvious.
Marriott, meanwhile, hasn't placed a hold on my card yet even after picking up my key. Maybe that gets taken care of at checkout.
At least the opt-out option is fairly obvious.Marriott, meanwhile, hasn't placed a hold on my card yet even after picking up my key. Maybe that gets taken care of at checkout.
#269
FlyerTalk Evangelist


Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,742
Even more weirdly, the second Marriott property I'm staying at this trip actually mentioned "card currency" as the other option during mobile check-in. \_(ツ)_/ Oh well, choosing GBP anyway.
#270




Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,347
Im currently in Zurich, Switzerland and had brunch at a cafe yesterday. When I paid the bill, the terminal displayed a choice for USD or CHF (Swiss Francs). I told the server to process it as CHF, and he quickly processed it as USD anyway. When I asked him why he did that when I clearly said CHF, he said his boss instructed all the workers to do that automatically. The owner of the cafe told the staff that they lose money when processing in CHF. In reality, the cafe gains extra money from forcing the customer to use DCC. I showed him the DCC Wikipedia page, which says that Visa and Mastercard prohibit merchants from forcing the customer to use DCC, and he said he would mention it to his boss later.
In this case, DCC resulted in me getting 0.93 CHF per 1 USD rather than the current intrabank rate of 0.98. The total bill was only $70, so DCC caused me to pay about $3-4 more. Im tempted to do a partial dispute with my credit card bank. Ive been in 4 different countries in Europe this past month, and no other merchant has forced me to use DCC.
In this case, DCC resulted in me getting 0.93 CHF per 1 USD rather than the current intrabank rate of 0.98. The total bill was only $70, so DCC caused me to pay about $3-4 more. Im tempted to do a partial dispute with my credit card bank. Ive been in 4 different countries in Europe this past month, and no other merchant has forced me to use DCC.
This was at a cheap semi-fast food place, our total bill was around 20 Euro (even with the sneaky DCC slipped in) and the DCC gouge was probably less than 2 Euro...so I didn't make a big stink over it, although it did piss me off and I did give them a short lecture. They promised to take it up with the manager the next day. Yeah, sure. I let it go.

