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USA EMV cards: Availability, Q&A (Chip & PIN or Signature) [2016]

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Old Jan 15, 2016, 7:26 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
The original, pre-2016, thread can be found here: USA EMV cards: Availability, experiences, Q&A (Chip & PIN -or- Chip & Signature) The thread was split to make searching less onerous.


EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN or Signature) [2016]

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Old Aug 9, 2016, 5:43 am
  #1951  
 
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Originally Posted by Hawaiian717
Sounds like the sort of thing that wouldn't be directly responsible for data breaches. Getting into their support system doesn't get customer data. But getting into their support system and using that as a channel to push malware into the POS, that sounds very likely.

Is end-to-end encryption chip-to-bank or terminal-to-bank? Because if it's the latter, we still have a problem.
I know that Ihop use P2PE with Merchant Connect and Micros hardware. I reckon it's terminal-to-bank since Ihop are still swipe-only.
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Old Aug 9, 2016, 11:30 am
  #1952  
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Originally Posted by JEFFJAGUAR
So? If they compromise your account, you will almost surely get a call from your bank, you will tell them yoou didn't make the charge, it will be removed from the account, a new card with a different number will be issued, you will notify your autojatic billers of the new number and life will go on as before. Inconvenient? Yes. Catostrohic. No. Will it get more merchants off their rear ends? Hopefully.
If you use a debit card as your everyday card it might be, even if you do get your money back eventually. (Yes, the typical recommendation is to not do so, but that's not workable for a significant number of people.)

Originally Posted by storewanderer
Hong Kong has quite a few places (fast food, grocery stores, drug stores) that are no signature required under ... I don't know. Some amount.

Mostly non-integrated set up. Some places seem to be semi-integrated.
Credit card acceptance wasn't all that common until recently either, right? The timeframe between accepting cards and accepting contactless might not have been all that great.
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Old Aug 9, 2016, 11:52 am
  #1953  
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Originally Posted by RedLight2015
You might see EMV come really quick now.
Most big box stores already have EMV. Glacially slow Safeway requires identification to purchase gift cards with a credit card. On the other hand one could buy expensive booze using fake cloned cards, and scrawling an unchecked signature on the electronic capture pad.
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Old Aug 9, 2016, 2:50 pm
  #1954  
 
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Originally Posted by tmiw
If you use a debit card as your everyday card it might be, even if you do get your money back eventually. (Yes, the typical recommendation is to not do so, but that's not workable for a significant number of people.)
.
Granted but as you say it is for that reason that it is not a good idea to use a debit card as if it's a credit card. I don't think that's a big problem for most people here.
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Old Aug 9, 2016, 3:48 pm
  #1955  
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Originally Posted by JEFFJAGUAR
Granted but as you say it is for that reason that it is not a good idea to use a debit card as if it's a credit card. I don't think that's a big problem for most people here.
FT is also not all that representative of the wider card-using community

Speaking of which, only 4% of debit transactions run as EMV right now: http://www.businesswire.com/news/hom...s-Transactions.
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Old Aug 10, 2016, 3:43 pm
  #1956  
 
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New customer facing payment terminals have begun appearing at Starbucks around Atlanta. Decatur and CNN Center that I've seen in the last week. Right now, they are swipe or tap only. I tried Apple Pay today at CNN. Worked great.
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Old Aug 11, 2016, 2:57 pm
  #1957  
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Some interesting fraud numbers from https://www.federalreserve.gov/payme...portsdata.pdf:

2013 credit network losses: 11.14, 5.13, 4.69, 1.12 (total, CNP, counterfeit, and lost/stolen, respectively. Numbers are basis points (1bp = 0.01%))
2013 debit network losses: 2.98, 0.06, 1.67, 0.79
2011 credit network losses: 10.62, 4.66, 3.80, 1.28
2011 debit network losses: 2.87, 0.14, 1.59, 0.54

As a share of the total:

2013 credit network losses: 46%, 42%, 10% (CNP, counterfeit, lost/stolen, respectively)
2013 debit network losses: 2%, 56%, 27%
2011 credit network losses: 44%, 36%, 12%
2011 debit network losses: 5%, 55%, 19%

Note that these numbers only cover debit cards and only the issuers that are subject to Durbin caps. Subtracting CNP losses results in total card-present losses of:

2013 credit network losses: 6.01
2013 debit network losses: 2.92
2011 credit network losses: 5.96
2011 debit network losses: 2.73

A few things:
  1. I'd have expected counterfeit fraud to be higher for the debit networks. Is that because debit network acceptance isn't all that great? Easier to just try bypassing PIN prompts?
  2. Lost/stolen fraud actually went down for the credit networks, but not for debit. This might be because of increasing CNP/counterfeit fraud though.
  3. Almost 14% of those debit card purchases are CNP as of 2014. That seems higher than expected. Also possibly explains why a fair number of retailers are closing stores but that's a different subject.
Just some stuff to think about, anyway.
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Old Aug 11, 2016, 7:27 pm
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Originally Posted by MJonTravel
New customer facing payment terminals have begun appearing at Starbucks around Atlanta. Decatur and CNN Center that I've seen in the last week. Right now, they are swipe or tap only. I tried Apple Pay today at CNN. Worked great.
I was in Denver over the weekend, they had the customer facing terminals. I used AP to load up my Starbucks card, then paid with the app (stars, man... gotta get my stars...)
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Old Aug 12, 2016, 4:32 am
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Originally Posted by fliesdelta
I was in Denver over the weekend, they had the customer facing terminals. I used AP to load up my Starbucks card, then paid with the app (stars, man... gotta get my stars...)
Especially with the recent devaluation. :P
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Old Aug 12, 2016, 3:40 pm
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Originally Posted by tmiw

I was thinking some more and Quick Chip isn't actually a good idea. The pre-authorization stuff is the same either way but a lot of foreign cards actually need issuer scripts and the like. Imagine your UK/Canadian/other card basically ceasing to work after a couple of transactions in the US because a risk counter didn't get reset since entering the country--not a good thing to have happen. We're basically adopting a slightly different version of EMV than the rest of the world simply because we don't want to use the pre-existing solutions to the performance problem.
Even the card networks know it is not a good idea - they are only doing it to placate what are, quite frankly, a bunch of impatient people who have difficulty dealing with change. No other country has had these "impatience" problems.

One of the main problems which will be interesting to see how it plays out is they did not 'filter' Quick Chip to cards issued in the US (which would have been fairly easy to do). One of my contacts at one of the Canadian banks has told me that they are not happy about seeing these types of transactions as comparing the amount in the cryptogram to what it is in the authorisation message is one of their fraud checks when the authorisation amount is higher.

Originally Posted by AllieKat
Of course quick chip is a bad idea, for a lot of reasons (one of the biggest is that it'll discourage contactless and offline PIN adoption, needed for compatibility). However, it shouldn't matter for foreign cards. My understanding is that cards don't automatically decline in normal circumstances (offline decline without attempting to go online), though they can. Instead, they will almost always prompt the transaction to go online. At that point the issuer will approve the transaction if all else is correct.
This is heavily issuer dependent - Issuer Action Codes define scenarios for offline declines. Some put a lot of reason codes in there, some put none. And for approval, it again depends on the issuer. Some do validate the cryptogram versus the authorisation amount, and now Visa/MC is basically telling banks to ignore this security feature for US-origin transactions because some Americans are impatient.

Originally Posted by tmiw
My main concern before was that you'd still need to wait until the end before tapping--which would make Quick Chip more convenient--but that does not seem to be the case.
They can get away with this for MSD Mode because it is not amount dependant and is treated like a swiped transaction. For EMV Mode, the amount needs to be known. I would envision a possible scenario of allowing Insert/Swipe whilst the items are rung up, and only allowing Tap once the transaction is totalled.
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Old Aug 12, 2016, 4:01 pm
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Here is another one that surprised me, went to go pick up a rental car from Enterprise. They pull out a Samsung tablet with an Ingenico ICMP reader. Swipe only at the moment, EMV coming later this year. He said he doesn't know if there is any plans for NFC however as it is rare in this kind of industry.

You sign for everything and fill out the car paperwork right on the tablet. Pretty cool setup. They plan to phase out the counter tops and go "AT&T" style soon....I wonder how that would look at the Airport.
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Old Aug 12, 2016, 4:17 pm
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In speaking with US AMEX customer service the other day, they mentioned that they are now issuing Chip and PIN cards for some US Corporate Cards (and actually listed off the company names), and that their internal support article says it is coming to all US Personal and Corporate Cards "soon" Unfortunately, no timeline for "soon".
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Old Aug 12, 2016, 4:18 pm
  #1963  
 
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Originally Posted by RedLight2015

What are the devices used in Canada
Ingenico ISMP
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Old Aug 12, 2016, 4:31 pm
  #1964  
 
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Originally Posted by D582
Ingenico ISMP
With iPod touch 4 still? IPhone 5s or the 6?

The one in the Hong Kong video looks nothing like an ismp
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Old Aug 12, 2016, 5:34 pm
  #1965  
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Originally Posted by D582
Even the card networks know it is not a good idea - they are only doing it to placate what are, quite frankly, a bunch of impatient people who have difficulty dealing with change. No other country has had these "impatience" problems.
Keep in mind:

  • No other country has the number of fully integrated terminals that the US has.
  • No other country has a large retailer population that assumed that the liability shift was going to be delayed--up until the point where there was barely any time left for proper testing/integration/optimization.
  • No other Western country still uses such a large number of dialup terminals (because for many, anything faster or that at least reconnects instantly is simply too expensive--if it's even available).
  • No other country seems so anti-offline authorization or contactless than the US.

All of that combines to form an EMV experience that is dramatically slower than elsewhere, to the point where many merchants are simply choosing to eat the fraud rather than upgrade. Visa and MC basically had to come out with Quick Chip/MChip Fast or at best face the country potentially taking decades to fully transition (or at worst, having the federal government take adverse action against them).

I also wouldn't be surprised if their internal numbers showed a decrease in card use at retailers that have enabled EMV. The US returning to cash for everything but large purchases would not be a good thing for their bottom lines either.

Originally Posted by D582
One of the main problems which will be interesting to see how it plays out is they did not 'filter' Quick Chip to cards issued in the US (which would have been fairly easy to do). One of my contacts at one of the Canadian banks has told me that they are not happy about seeing these types of transactions as comparing the amount in the cryptogram to what it is in the authorisation message is one of their fraud checks when the authorisation amount is higher.
They were probably going to have to change stuff regardless of Quick Chip. I mean, adding tip after the fact is still possible in the US even with PIN preferring cards (as an example).

Originally Posted by D582
They can get away with this for MSD Mode because it is not amount dependant and is treated like a swiped transaction. For EMV Mode, the amount needs to be known. I would envision a possible scenario of allowing Insert/Swipe whilst the items are rung up, and only allowing Tap once the transaction is totalled.
I doubt the US will fully adopt EMV mode contactless for quite a while since Visa doesn't seem to have any interest in enforcing their rule requiring it for EMV enabled terminals. It's kind of a moot point anyway since the US is fairly anti-contactless and ____ Pay isn't doing as well as anticipated. (I'm still shocking cashiers by using it and it's been almost two years since its release.)

Originally Posted by D582
In speaking with US AMEX customer service the other day, they mentioned that they are now issuing Chip and PIN cards for some US Corporate Cards (and actually listed off the company names), and that their internal support article says it is coming to all US Personal and Corporate Cards "soon" Unfortunately, no timeline for "soon".
I don't doubt that they issue PIN preferring cards for corporate clients that request them. However, I'd take anything CSRs say about upcoming releases with a huge grain of salt since they don't typically find out about anything until just before the official announcement.
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