Difficulty Redeeming Connect Miles
Oct 2, 2024 | 11:24 pm
#1
Original Poster
Join Date: Jul 2011
Programs: QF Plat, VA Plat, BA Gold
Posts: 547
Difficulty Redeeming Connect Miles
Long winded post sorry.
Trying to redeem a BKK-BOM-MEL flight (OW, J) for next year. Availability online, and matched that with AC/UA etc. Manage to get through to the payment page, where it errors out upon processing.
"COPA Sorry, your reservation must be reviewed by an agent in order to complete the payment. Please contact our call centre for assistance (A022)"
I call up the call center, they were able to find the flights for me, and inform me that a PNR has been created, and to call back in 6hours to see whether AI confirm the space or not. (Never heard of this before). Seems strange.
I call back 10 hours later, and they tell me that AI have cancelled the ticket, citing no availability (?). We try to book it again, and the agent tells me that AI have cancelled it on the spot. We try a different routing/date, no luck either.
Is CM playing me here, or is it AI's fault? I thought that if there was space available, it can be ticketed right away. I doubt I would have this problem if redeeming UA/AC. I note that another user has had a similar experience previously (Copa Award on SQ).
I'd love to hear other's experience redeeming CM miles on a non CM/UA flight.
Trying to redeem a BKK-BOM-MEL flight (OW, J) for next year. Availability online, and matched that with AC/UA etc. Manage to get through to the payment page, where it errors out upon processing.
"COPA Sorry, your reservation must be reviewed by an agent in order to complete the payment. Please contact our call centre for assistance (A022)"
I call up the call center, they were able to find the flights for me, and inform me that a PNR has been created, and to call back in 6hours to see whether AI confirm the space or not. (Never heard of this before). Seems strange.
I call back 10 hours later, and they tell me that AI have cancelled the ticket, citing no availability (?). We try to book it again, and the agent tells me that AI have cancelled it on the spot. We try a different routing/date, no luck either.
Is CM playing me here, or is it AI's fault? I thought that if there was space available, it can be ticketed right away. I doubt I would have this problem if redeeming UA/AC. I note that another user has had a similar experience previously (Copa Award on SQ).
I'd love to hear other's experience redeeming CM miles on a non CM/UA flight.
Oct 3, 2024 | 8:37 am
#2
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,755
Some tickets are not automatic and they do need to check that the availability is actually available (I was told this is due to using SHARES vs SABRE). Same thing happens with LO, I believe
They were not even entertaining AI for a while, as these tickets kept on failing. You might have to look for a different routing or get UA/AC miles and see if it works there
It most likely a combination of different systems that do not like talking to each other vs having a bad agent. Most of the female ConnectMiles agents are fantastic (Monica & Erika especially) and who can book exactly what you want (our most complicated so far was TYO-HKG-FRA-BOG-PTY in J). It takes a few minutes and be absolutely sure there is space available. AI might not play ball
They were not even entertaining AI for a while, as these tickets kept on failing. You might have to look for a different routing or get UA/AC miles and see if it works there
It most likely a combination of different systems that do not like talking to each other vs having a bad agent. Most of the female ConnectMiles agents are fantastic (Monica & Erika especially) and who can book exactly what you want (our most complicated so far was TYO-HKG-FRA-BOG-PTY in J). It takes a few minutes and be absolutely sure there is space available. AI might not play ball
Oct 4, 2024 | 4:57 pm
#3
Original Poster
Join Date: Jul 2011
Programs: QF Plat, VA Plat, BA Gold
Posts: 547
Thanks for sharing your experience!
I have also found the CM phone agents to be courteous, well spoken and helpful. I might save my miles for a BR or NZ redemption instead. Hopefully I won't run into the same issues ...
I have also found the CM phone agents to be courteous, well spoken and helpful. I might save my miles for a BR or NZ redemption instead. Hopefully I won't run into the same issues ...
