Cannot complete passenger info online or via app
Dec 1, 2022, 12:19 pm
#1
Original Poster
Join Date: May 2003
Posts: 198
Cannot complete passenger info online or via app
I bought tickets on Copa from a partner airline. When I access my reservation on Copa's website or mobile app, the passenger information (DOB, passport, etc) show as incomplete. When I fill them out and click "save" I get an error and no information gets saved. I called the US Copa office and they can't seem to add my information either, or they don't know how to.
I can't be the only one who has faced this. What can I do besides wait until the day of departure and complete this at the airport?
I can't be the only one who has faced this. What can I do besides wait until the day of departure and complete this at the airport?
Dec 1, 2022, 8:36 pm
#2
Join Date: Apr 2009
Location: Panamá
Programs: AY+ Platsku, CM Silver, Frontier Elite 100K, Marriott Gold and LT Silver, IHG Diamond Ambassador.
Posts: 377
I bought tickets on Copa from a partner airline. When I access my reservation on Copa's website or mobile app, the passenger information (DOB, passport, etc) show as incomplete. When I fill them out and click "save" I get an error and no information gets saved. I called the US Copa office and they can't seem to add my information either, or they don't know how to.
I can't be the only one who has faced this. What can I do besides wait until the day of departure and complete this at the airport?
I can't be the only one who has faced this. What can I do besides wait until the day of departure and complete this at the airport?
It's surprising that the Copa call center couldn't add it, so i'm guessing that contacting the issuing partner airline would be even less useful.
Dec 24, 2022, 1:55 am
#3
Original Poster
Join Date: May 2003
Posts: 198
Well, it's now under 24 hours from departure and via online check-in I still cannot add passenger information and do the check in. I get a "passenger not found" error when I complete the form.
Looks like I'll have no choice but to check in at the airport?
Looks like I'll have no choice but to check in at the airport?
Dec 24, 2022, 10:27 pm
#4
Join Date: Apr 2009
Location: Panamá
Programs: AY+ Platsku, CM Silver, Frontier Elite 100K, Marriott Gold and LT Silver, IHG Diamond Ambassador.
Posts: 377
Please let us know how it went.