FFP name mismatch?
Jan 7, 2020 | 6:56 pm
#1
Original Poster
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, SK STE+, Marriott Gold, Hilton Diamond
Posts: 708
FFP name mismatch?
Has Copa also implemented half baked FFP name matching like AC?
I have Copa flight in August that I booked directly on Copaair.com.
I noticed that my TK # is now dropped and the FFP is empty.
When I tried to add it back, it gave me an error msg:
"The frequent flyer number you have entered is not valid, and therefore was not added to your reservation. Please call our Reservation Center to add this, or supply the number at Check-in."
I checked another UA ticket with 2 legs on Copa - my TK # carried over from UA is fine.
Thanks!
I have Copa flight in August that I booked directly on Copaair.com.
I noticed that my TK # is now dropped and the FFP is empty.
When I tried to add it back, it gave me an error msg:
"The frequent flyer number you have entered is not valid, and therefore was not added to your reservation. Please call our Reservation Center to add this, or supply the number at Check-in."
I checked another UA ticket with 2 legs on Copa - my TK # carried over from UA is fine.
Thanks!
Jan 7, 2020 | 8:01 pm
#2
Original Poster
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, SK STE+, Marriott Gold, Hilton Diamond
Posts: 708
After trying 3 different agents, it was determined that Copa's system cannot distinguish between "Ericmr W" and "Eric W".
After removing "mr" appended to my first name, my TK# went through.
Bad IT again... funny the salutation selection for "Mr" was mandatory at the time of booking...
After removing "mr" appended to my first name, my TK# went through.
Bad IT again... funny the salutation selection for "Mr" was mandatory at the time of booking...