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Caution with Fare Rules on "Refundable" Tickets (on UA Codeshares?)

Caution with Fare Rules on "Refundable" Tickets (on UA Codeshares?)

Old Apr 27, 19, 2:48 pm
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Join Date: Aug 2015
Location: PTY
Programs: UA Gold, CM nada
Posts: 384
Caution with Fare Rules on "Refundable" Tickets (on UA Codeshares?)

A colleague learned the hard way about misleading fare classes when booking tickets on the CM website. I believe this only occurs for itineraries with UA codeshare flights.

In the flight selection matrix, select a flight from the "Economy Full" column. On the next page, "Itinerary Summary" you should see something like this:




Wouldn't most travelers assume that Economy Full (Y) means a fully refundable ticket? Click on the Fare Rules link.




The Penalty is NRF here, which I presume means "Non-refundable Fare". Other bookings show a simple dash under penalty.

Regardless of my interpretation, CM told my colleague it was indeed non-refundable.

I found this for many CM itineraries with UA codeshares, and in fact was unable to find any itinerary with a UA code share that did not have this. Doesn't seem to affect any all-CM itinerary.
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