Are there any good rez agents at Copa?
Apr 10, 2017, 2:35 pm
#1
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Join Date: Mar 2000
Posts: 17,422
Are there any good rez agents at Copa?
I just had a weird phone call to Copa. I have a connection at PTY that I booked months ago on a cheap fare using Citi points, and there have been several schedule changes since then. I first called Citi to see if they'd help me get a more logical connecting flight, and (as been my prior experience with them) they weren't helpful. So I called Copa. The agent said my travel agency has already "approved" my new flight times (I certainly never approved them), and they couldn't help me. It reminded me of my worst telephone calls to LAN (is there something in the Latin American airline psyche that makes agents want to say no?).
All I am trying to do is reduce a 5 hour connection to a 1 1/2 hour connection. It seems like I might have to spend several hours on the phone to do that (and it might not work anyway), so I'm kind of inclined to just wait in their lounge at PTY instead. I hope the booze and food are decent -- it's been several years since I've been there. I think it was still a "President's Club" then.
All I am trying to do is reduce a 5 hour connection to a 1 1/2 hour connection. It seems like I might have to spend several hours on the phone to do that (and it might not work anyway), so I'm kind of inclined to just wait in their lounge at PTY instead. I hope the booze and food are decent -- it's been several years since I've been there. I think it was still a "President's Club" then.
Apr 13, 2017, 7:33 pm
#2
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
The Copa Club at PTY is probably one of the worst hub lounges in the world, sorry to say. I think even Egyptair in CAI and Ethiopian Airlines in ADD has better food/drink.
Apr 24, 2017, 9:32 am
#3
Join Date: Feb 2012
Programs: Copa Presidential Platinum, United Silver, Alaska MVP Gold 75K
Posts: 16
Best way to change
"All I am trying to do is reduce a 5 hour connection to a 1 1/2 hour connection. It seems like I might have to spend several hours on the phone to do that (and it might not work anyway), so I'm kind of inclined to just wait in their lounge at PTY instead."
In my experience with Copa, the best chance for a change is at one of the Copa counters in PTY. These agents seem to have much more authority than any others.
If it were me I would take all of your documentation and ask politely when you arrive in PTY.
In my experience with Copa, the best chance for a change is at one of the Copa counters in PTY. These agents seem to have much more authority than any others.
If it were me I would take all of your documentation and ask politely when you arrive in PTY.
Apr 27, 2017, 8:12 pm
#4
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
City Ticket Offices are also quite good vs. the club which unlike a lot of clubs does not seem to be really aimed at adjusting things. Call the one where you are.
Better yet go there.
Better yet go there.
May 5, 2018, 7:45 pm
#6
FlyerTalk Evangelist
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Join Date: Mar 2000
Posts: 17,422
FWIW, I have found the staff at the much-maligned Copa lounge at PTY quite willing to help with bad schedule changes and such. The problem is that when I get there, the "better" flight I want is inevitably sold out and there's nothing they can do! Otherwise, that Lounge is truly terrible (massively overcrowded with bad food and drink). Of course, there's no alternative.