Elite Priority Desk update
Sep 25, 2009 | 1:17 pm
#1
Original Poster
Join Date: Oct 2005
Location: NJ, Bay Area CA
Programs: CO Plat
Posts: 178
Elite Priority Desk update
Just received a news and offers email from CO that included a headline "Elite Priority Desk update" that links to a page on co.com that reads: (emphasis mine)
Huh? Bad proofreading or are they going back that route?
The options have obviously changed. Hopefully they've put back the ability to key your OP # as well.
The Elite Priority Desk phone options have changed. Please be aware of the new menu options when you call the number located on the back of your membership card.
For faster reservations and other information, each Elite level has its own Elite Priority Desk phone number, listed on the back of the membership card. Calls to the Elite Priority Desk are answered 24 hours a day, seven days a week.
The Elite Priority Desk phone options have changed to improve the customer experience. In addition to the main menu options, Elites can now say "InfoPass," "check-in," or "baggage" for shortcut access to these options, or choose them from the "Something Else" prompt.
Call the Elite Priority Desk and select from options 1 through 4 to access the following Elite member services.
Priority Desk Option.............................Press
Flight arrival and departure information.....1
New Reservations.................................2
Existing Reservations.............................3
Something Else....................................4
Elite members outside the United States and Canada may call the applicable priority number below or contact their local OnePass office.
For faster reservations and other information, each Elite level has its own Elite Priority Desk phone number, listed on the back of the membership card. Calls to the Elite Priority Desk are answered 24 hours a day, seven days a week.
The Elite Priority Desk phone options have changed to improve the customer experience. In addition to the main menu options, Elites can now say "InfoPass," "check-in," or "baggage" for shortcut access to these options, or choose them from the "Something Else" prompt.
Call the Elite Priority Desk and select from options 1 through 4 to access the following Elite member services.
Priority Desk Option.............................Press
Flight arrival and departure information.....1
New Reservations.................................2
Existing Reservations.............................3
Something Else....................................4
Elite members outside the United States and Canada may call the applicable priority number below or contact their local OnePass office.
The options have obviously changed. Hopefully they've put back the ability to key your OP # as well.
Sep 25, 2009 | 1:21 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Just received a news and offers email from CO that included a headline "Elite Priority Desk update" that links to a page on co.com that reads: (emphasis mine)
Huh? Bad proofreading or are they going back that route?
The options have obviously changed. Hopefully they've put back the ability to key your OP # as well.
Huh? Bad proofreading or are they going back that route?
The options have obviously changed. Hopefully they've put back the ability to key your OP # as well.
Sep 25, 2009 | 1:34 pm
#3
Original Poster
Join Date: Oct 2005
Location: NJ, Bay Area CA
Programs: CO Plat
Posts: 178
Just logged in and I see the number is there. But it still says each level has its own number. I guess the language is a relic.