Rude FA's deserve to be ratted out every time. We pay big dollars to fly and do not expect rude behavior. If FA's knew that we would complain every time, there would be fewer passengers treated rudely.

I also wish there was a way to report rude passengers. They far outnumber rude FA's.

I fall asleep, the FA wakes me up for no good reason except he was possibly put out to hang my suit bag and i'm annoying? :rolleyes: Strange way of looking at things and completely irrelevant to the question about was his statement about the rules correct. Curious about your hostility to anything you perceive to be a slight to CO?

It's the hallmark of a customer driven business, how well the employees deliver the product. I think a lot of people at some point in their life worked a customer service job (restaurant, grocery store, whatever). You get exposed to people's ugly side, but you have to learn to deliver the product with a smile and shrug it off. Yes, every customer can report the bad (and the good) experiences. I've emailed CO about the positive and the negative. I think if the FA had asked nicely, or done something during the flight to change the OP's experience, the OP may not have sent the comment in. On a recent flight from BOG-EWR, the FA brought the tablecloth and silver out immediately after takeoff (1000am departure). I asked if she was servicing lunch now and she snipped back, "No, I know how to run a restaurant, I run three." Stupid things like that can sour someone's experience. However, after the lunch service she was really top notch and I wrote off the comment. I think if the OPs complaint was the only one in the FAs file CO mgt would write it off. But if this was the 10th, 20th or 100th, I would like to think that CO would realize the FA needs some training.

I tend to agree. In fact, I hadn't sent the email until a) it became apparent from my post the FA had made up the rule and B) a fellow FTer noted it made sense to call it to CO's attention in case this FA had a history of poor service.

I'm still boggled about what annoying behavior I exhibited? :D I also used to know some CX FAs. They always appreciated pax who complained about under performing colleagues as they had pride in what they did, their management took the complaints seriously, and it is always more difficult to complain about a co-worker.

I think it's worth pointing out - and no one has thus far mentioned - it's entirely possible what is rude in one setting (i.e., Newark) isn't considered rude in another (i.e., Houston). Does this mean it's acceptable? No. For example, I will not tolerate being "snapped" or "hissed" at, even though it's a cultural thing (Puerto Rico, Latin America, etc). But if you truly feel you are being treated rudely, why don't you take the high road and politely point it out to the FA in question and give them a chance to realize their actions and correct them, instead of whining to Continental? I had a lady at the end of a flight once ask if she could speak to me, and she politely and calmly explained that she felt I had been rude about something during final approach. It was something so minor that I never in my right mind would have thought about, but she apparently felt different, and I was thankful that she was mature and spoke to me about it. It gave me a chance to not only see the other side, but also apologize and explain myself (FYI- it was because I wouldn't take her trash with my bare hands, and I told her "I'll be back with a bag"). There is no good reason any of you can't do the same thing.

There are a couple points:

- The FA made up a non-existent rule and was adamant about enforcing it; so it wasn't just be rude

- The FA continued to be aloof during the flight

Why would I want to start a confrontation with an FA who has already made up a rule to suit a whim? I hope you can see the situation. Was the FA really going to back down and say, the rule he enforced didn't exist later in the flight.

Frankly, if I send one complaint letter ever 3-4 years it's a lot. I acknowledge folks have bad days, and most of the time could care less. When they invent new policies because of that, I think it's a bit different. I hope you would agree on the distinction. I doubt you want your colleagues making up rules to suit their whims? After all, it puts you in the potential position of having to defend a colleague who was wrong, right :D

I know I am going to get bashed for this, but I have to agree with elitetraveler. If there is one thing I can't stand, it's a co-worker(s) making up sh*t. These are the kind of people you constantly have to go behind to put out their fires! There was no need to be rude when asking to move up the seat. We all know there is no problem with a seat being reclined during the boarding process. They just have to be up prior to pushback. Although, the response of 'I know" is also a pet peeve of mine!:D However, that's a different story. My guess is that this FA has other complaints regarding their attitude.

Yet it's interesting how easily people forget that experience when -they- are the customer. Also too, how easily they forget, frontline employees are often not the ones to blame for certain policies and problems that may occur. JMHO.:)