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Originally Posted by LukeSkywaiter
(Post 12355150)
Congratulations, you've just taken an entirely harmless, pointless, and trivial experience and put it on a probably overworked and normally excellent FA's permanent record, all because you instigated his "rude" response with your childlike and defiant "it's never been a problem before" attitude. Regarding "I know", you know how nauseating it gets to remind "expert" fliers about their phones needing to be off only to be told, "I know!"?? Well, if you know, turn the damn thing off. I'm sure you're quite pleased with yourself.
Seriously, how would you guys like us to file a report with the FAA every time you get up while the seat belt sign is on, or are still using your blackberry/iphone after door closure? Because we have the authority to do that, but we don't act like children when it comes such trivial things, unlike some of our "valued customers". Give me a break, complaining about such trivial bullcrap. |
Originally Posted by LukeSkywaiter
(Post 12355150)
Congratulations, you've just taken an entirely harmless, pointless, and trivial experience and put it on a probably overworked and normally excellent FA's permanent record, all because you instigated his "rude" response...
Seriously, how would you guys like us to file a report with the FAA every time you get up while the seat belt sign is on, or are still using your blackberry/iphone after door closure? Because we have the authority to do that, but we don't act like children when it comes such trivial things, unlike some of our "valued customers". As for reporting to the FAA, certainly, it is your authority to report travelers who break the rules. However, in the grand scheme of things, the customer has the power in the relationship. If you decided to start filing complaints and it affected the traveler at all, it would not take the traveler long at all to discontinue his relationship with your company. If you do this often enough, you've guaranteed yourself the loss of your job. Please don't delude yourself and don't make empty threats. I apologize if this sounds rude; I'm just trying to present my views as matter-of-factly as possible. It seems to me that, as elonepb stated, the letter from CO is an appeasement gesture, with no real action planned behind it. |
Originally Posted by elonepb
(Post 12355208)
Could be just me, but I read the Continental response as "Yeah, whatever, get over it", but in the form of a standard customer service apology.
If there was actually anything done wrong to the OP, Continental would've done more than say "Sorry bout that". Maybe some miles, maybe certificate for future travel, a drink coupon, anything! They'll include this letter in future training manuals so that FA's know how annoying passengers can be. |
Originally Posted by elitetraveler
(Post 12355504)
Ummmmmmmm, the FA was wrong :rolleyes: Next time somebody asks him to hang a suit bag perhaps instead of copping an attitude and trying to annoy the passenger, he will remember that it is great service that took CO from "worst to first" and that a smile and being nice is a better way to winner customers. I did absolutely nothing wrong and was polite with him - surprised to be waken up, but polite. Why defend a colleague that was wrong? Overall CO is at the top of the U.S. network carriers IMHO. That's a reflection of the job most of your colleagues do whether they were having a good day or bad day. It's called be a professional and fortunately lots of the CO folks I have come in contact are ^
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Originally Posted by jadenus
(Post 12355556)
If the FA is "excellent", then he wouldn't have allowed himself to be "instigated" into being rude. A hallmark of excellence, especially in a customer service oriented career, is generally not rudeness. Further, if he really is "excellent", surely the overwhelming number of stellar compliments he has in his personnel file far outshine this one, measly complaint.
As for reporting to the FAA, certainly, it is your authority to report travelers who break the rules. However, in the grand scheme of things, the customer has the power in the relationship. If you decided to start filing complaints and it affected the traveler at all, it would not take the traveler long at all to discontinue his relationship with your company. If you do this often enough, you've guaranteed yourself the loss of your job. Please don't delude yourself and don't make empty threats. I apologize if this sounds rude; I'm just trying to present my views as matter-of-factly as possible. It seems to me that, as elonepb stated, the letter from CO is an appeasement gesture, with no real action planned behind it. |
Originally Posted by jadenus
(Post 12355556)
if he really is "excellent", surely the overwhelming number of stellar compliments he has in his personnel file far outshine this one, measly complaint.
.....Please don't delude yourself and don't make empty threats. And I wasn't making a threat; I was making a point, which you apparently failed to see. |
Originally Posted by elitetraveler
(Post 12310013)
I flew last night on CO 503 LAX-EWR with my GF. It is an 1130pm departure and we were in 3EF on a 757-200 so BF seats. I was already pretty tired and after boarding and getting situated reclined my seat about half way and put my leg rest up. There were already two people in the seat behind me.
It was just after 11 PM and a fairly full flight boarding through Door 1. About 10 minutes after I nodded off but about 10 minutes before scheduled departure a FA woke me to tell me I needed to put my seat up. I gave an "I know" thinking he meant once the door was closed but seeing I hadn't reacted he said, "Now, Sir" in a demanding tone. I told him previously I had always been able to recline until pushback, and he simply replied "You are not allowed to recline your seat on the ground." I will add when we boarded I went back to the Door 2 area to hang my garment bag (as I anticipated a Door 2 disembarkation at EWR) and this same FA seemed put out at the request. Perhaps I got off on the wrong foot with him. I noticed a couple other people had reclined as well, but not as far as me. I felt sorry for the pax across from me who after hearing the FA make me put my seat back up also did so (although he wasn't asked). He then fell asleep in an upright position and didn't wake up until landing at EWR. Anyway, is this truly a rule when sitting at the gate or just a moody FA? so I understand your problem with the Fa's attitude. But with that aside, let me try to understand you. You said you fell a sleep 10 minutes after 11pm and your scheduled departure was 11:20? You do know that 10minutes later you would have had to bring your seat back up, it must be done prior to push back from the gate. So my question is, can you get that much rest in 10 minutes? Just asking. |
Originally Posted by LukeSkywaiter
(Post 12355925)
You are the one who is delusional, I believe, if you think it's common for FAs to receive compliments. Granted, I don't think we deserve compliments for doing our job - just as I don't think we deserve complaints for a bad day or something as trivial as a grumpy response.
And I wasn't making a threat; I was making a point, which you apparently failed to see. If your offer to file an FAA report "every time you get up while the seat belt sign is on, or are still using your blackberry/iphone after door closure" isn't merely an empty threat, I invite you to do so. Of course, I don't expect you to put your money where your mouth is. |
Originally Posted by jadenus
(Post 12356133)
I think it's probably more common than you think for excellent FAs to receive compliments. My point, which you apparently missed, is that this particular FA is anything but excellent. From what the OP wrote, he's rude and apt to make up regulations (aka "lie") to fit his own purposes. It is every customer's right and duty (to himself, to other customers, and to management) to report inappropriate behavior he or she experiences.
If your offer to file an FAA report "every time you get up while the seat belt sign is on, or are still using your blackberry/iphone after door closure" isn't merely an empty threat, I invite you to do so. Of course, I don't expect you to put your money where your mouth is. |
Originally Posted by jadenus
(Post 12356133)
If your offer to file an FAA report "every time you get up while the seat belt sign is on, or are still using your blackberry/iphone after door closure" isn't merely an empty threat, I invite you to do so. Of course, I don't expect you to put your money where your mouth is.
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Originally Posted by Chicken or Beef
(Post 12356106)
Let me just say that rudeness is a no-no
so I understand your problem with the Fa's attitude. But with that aside, let me try to understand you. You said you fell a sleep 10 minutes after 11pm and your scheduled departure was 11:20? You do know that 10minutes later you would have had to bring your seat back up, it must be done prior to push back from the gate. So my question is, can you get that much rest in 10 minutes? Just asking. The point is he woke me specifically 10 minutes before he needed to. After a long day, or when i get on a flight, often times i take a cat nap. And yes, a quick 10-20 minute nap helps. Form response or not, I thought it was nice CO Customer Service responded. Also, if at any point during the flight the FA had come back over to be a bit nice, or just explain his actions in a more polite way, it would have been over. Clearly he just made up a rule because he was unhappy about something. His attitude and actions were a dis-service to the many great CO folks. As somebody else mentioned, if this is the only complaint he received and he has tons of compliments, I am sure there will be no effect. If he happens to be a bad apple, it will be helpful for CO and his colleagues to have his actions documented, and thus my email will be one of a number. At any rate, my question to start this thread was if the FA was correct in his actions. He was not, and it was suggested that I should let CO know. That's what I did. |
[QUOTE=elitetraveler;12356283]Scheduled departure was 1130PM, so 10 full minutes before departure was when it was done.
The point is he woke me specifically 10 minutes before he needed to. After a long day, or when i get on a flight, often times i take a cat nap. And yes, a quick 10-20 minute nap helps. Form response or not, I thought it was nice CO Customer Service responded. Also, if at any point during the flight the FA had come back over to be a bit nice, or just explain his actions in a more polite way, it would have been over. Clearly he just made up a rule because he was unhappy about something. His attitude and actions were a dis-service to the many great CO folks. As somebody else mentioned, if this is the only complaint he received and he has tons of compliments, I am sure there will be no effect. If he happens to be a bad apple, it will be helpful for CO and his colleagues to have his actions documented, and thus my email will be one of a number. At any rate, my question to start this thread was if the FA was correct in his actions. He was not, and it was suggested that I should let CO know. That's what I did.[/QUOTE I get the attitude thing, and the fact that you can get enough rest out of a 10 minute nap, good for you. But if you felt that his attitude was wrong from the start whether there was a rule or not, why post the question. |
Originally Posted by Chicken or Beef
(Post 12356466)
I get the attitude thing, and the fact that you can get enough rest out of a 10 minute nap, good for you. But if you felt that his attitude was wrong from the start whether there was a rule or not, why post the question.
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Originally Posted by elitetraveler
(Post 12356509)
I was wondering if he was correct in telling me that it was a requirement to have my seat upright during the boarding process, while the flight was still boarding, not at departure. When I questioned why he woke me to tell me to put my seat back up, he claimed it was against the rules to recline while the aircraft was at the gate on the ground. It seems to be established it was not against the rules. Did you read my OP?
(There are always to sides). But after reading your responses, I think I'm getting a better picture now. I was just trying to understand where you were coming from, that's all. I think I do now. Sorry about what happened and happy flying.:) |
Originally Posted by elonepb
(Post 12355208)
Could be just me, but I read the Continental response as "Yeah, whatever, get over it", but in the form of a standard customer service apology.
If there was actually anything done wrong to the OP, Continental would've done more than say "Sorry bout that". Maybe some miles, maybe certificate for future travel, a drink coupon, anything! They'll include this letter in future training manuals so that FA's know how annoying passengers can be. |
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