HELP! asap..not showing on upgrade standby list
Jul 18, 2009, 11:24 pm
#1
Original Poster
Join Date: Sep 2006
Programs: United 1K, Delta Gold, Cathay Pacific Diamond, SPG plat.
Posts: 375
HELP! asap..not showing on upgrade standby list
Hey everyone,
Just checked into a flight tomorrow from hnl-iah-cle and did the $25 change flight from hnl-lax-cle to try to test my luck with the new upgrade rules. Problem is I'm all checked in but I'm not showing up on the upgrade standbye list for both flights (flight 12 on 7/19 and 750 on 7/20). I called elite desk and the guy said he would send a message to the department to fix this but didn't give any time line and honestly sounds like he blew me off. Any tips on what I can do?
Just checked into a flight tomorrow from hnl-iah-cle and did the $25 change flight from hnl-lax-cle to try to test my luck with the new upgrade rules. Problem is I'm all checked in but I'm not showing up on the upgrade standbye list for both flights (flight 12 on 7/19 and 750 on 7/20). I called elite desk and the guy said he would send a message to the department to fix this but didn't give any time line and honestly sounds like he blew me off. Any tips on what I can do?
Jul 18, 2009, 11:32 pm
#2
Join Date: Sep 2008
Location: OKC
Programs: CO Plat, CO*, HH Diamond, Avis First
Posts: 27
When I did the $25 flight change, I had the same issue. I had to get on the standby list at the airport.
Jul 19, 2009, 12:06 am
#3
Original Poster
Join Date: Sep 2006
Programs: United 1K, Delta Gold, Cathay Pacific Diamond, SPG plat.
Posts: 375
I think I'm screwed.
The problem is it changed my flight from 7/19 to 7/18..a flight 30 min from now!
I called Continental to change it back but their systems is down for one hour!! That will be 30 minutes past the flight time. The VERY rude phone person said since I wont show up for departure my ENTIRE flight itin will be canceled. I'm on a cruise ship and don't dock till the morning.
I'm so angry right now. This flight to CLE is very important because the next morning I fly to Australia. I guess I have to buy a one way ticket home for tomorrow and deal with CO the next day. I can't risk showing up to the airport tomorrow and not getting standby.
The problem is it changed my flight from 7/19 to 7/18..a flight 30 min from now!
I called Continental to change it back but their systems is down for one hour!! That will be 30 minutes past the flight time. The VERY rude phone person said since I wont show up for departure my ENTIRE flight itin will be canceled. I'm on a cruise ship and don't dock till the morning.
I'm so angry right now. This flight to CLE is very important because the next morning I fly to Australia. I guess I have to buy a one way ticket home for tomorrow and deal with CO the next day. I can't risk showing up to the airport tomorrow and not getting standby.
Jul 19, 2009, 1:51 am
#4
Join Date: Apr 2007
Location: nyc
Programs: CO Plat & MP 1K
Posts: 870
I think I'm screwed.
The problem is it changed my flight from 7/19 to 7/18..a flight 30 min from now!
I called Continental to change it back but their systems is down for one hour!! That will be 30 minutes past the flight time. The VERY rude phone person said since I wont show up for departure my ENTIRE flight itin will be canceled. I'm on a cruise ship and don't dock till the morning.
I'm so angry right now. This flight to CLE is very important because the next morning I fly to Australia. I guess I have to buy a one way ticket home for tomorrow and deal with CO the next day. I can't risk showing up to the airport tomorrow and not getting standby.
The problem is it changed my flight from 7/19 to 7/18..a flight 30 min from now!
I called Continental to change it back but their systems is down for one hour!! That will be 30 minutes past the flight time. The VERY rude phone person said since I wont show up for departure my ENTIRE flight itin will be canceled. I'm on a cruise ship and don't dock till the morning.
I'm so angry right now. This flight to CLE is very important because the next morning I fly to Australia. I guess I have to buy a one way ticket home for tomorrow and deal with CO the next day. I can't risk showing up to the airport tomorrow and not getting standby.
Jul 19, 2009, 3:58 am
#5
Join Date: Feb 2009
Location: NYC
Programs: *G, KLM Plat, Avis PC, SPG Plt, Hyt Plt
Posts: 225
By this time we may be discussing the past. Did you attempt to stand by on the later (original) flight. Make note of the fact that the system was down and contact the continental.com help desk for rebooking. In my experience they seem to be the most informed and capable of the team, particularly in situations like this where you might want to retroactively eliminate a change to a ticket.
Good luck!
Good luck!
Jul 19, 2009, 7:57 am
#6
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
SO are you freaking out because you aren't on the standby list or because you aren't confirmed on the flight? The latter is a major problem; the former, not so much.
It is not worth calling the 800 number if you're not on the upgrade waitlist. They don't deal with that at the call center. You have to deal with it at the airport.
It is not worth calling the 800 number if you're not on the upgrade waitlist. They don't deal with that at the call center. You have to deal with it at the airport.
Jul 19, 2009, 10:08 am
#7
Join Date: Dec 2006
Location: SJO
Programs: CO Gold
Posts: 1,229
he is freaking out because he changed his flight for the wrong day, he had it for say 'tomorrow' at 12 pm , he went to check in , was offered earlier flights and the flight he choose was for 'today and right now' so his new flight left without him
Jul 19, 2009, 11:59 am
#8
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,049
He never said that *he* changed it. He said *it* changed it. Not sure what actually happened.
Jul 19, 2009, 1:18 pm
#9
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Generally, you'll do much better calling the co.com support desk with issues like this.
Jul 19, 2009, 1:27 pm
#10
Join Date: Dec 2006
Location: SJO
Programs: CO Gold
Posts: 1,229
I log in to check in , see a different set of flights that I liked best, selected them and go about my business. Later on I decided to check the standby list on the pda and I am not there. I check the itinerary and the first leg was gone....it is at this time that I figured that I switched my flights to the a set of flights that departed the day before I was suposed to fly, the leg disappeared because it has already taken off!
I called the elite line, explained what happened, took me 2 tries because the gal couldnt figure out what exactly I did.....but they got me my original flights back
Jul 19, 2009, 9:31 pm
#11
Original Poster
Join Date: Sep 2006
Programs: United 1K, Delta Gold, Cathay Pacific Diamond, SPG plat.
Posts: 375
Ok here is what happened:
At the 24 hour mark I did online check in. It came up with a $25 dollar change fee that would make me land in Cleveland at 1:30pm. My original flight has me landing there around 2:45pm and I decided to take it. I didn't notice that this "flight that will get you into Cleveland sooner" was 24 hours sooner. So at 7pm I changed my flight to a flight leaving one hour from that point. I didn't realize it was for a full day sooner. My mistake but I don't think they should offer 24 hours early flight options without making it more clearly.
When I realized this mistake It was 30 min before my flight so I knew I had to call right away or I would be a "no show." I went to call and they told me their computers were down for one hour. I kept telling them what should I do because my flight leaves in 30 minutes and I'm on a ship in the Pacific Ocean! I started to panic because I was losing cell signal fast.
The morning after I land in Cleveland I fly to Australia and showing up at the airport and risk doing standby was NOT a option. I went for a change ticket and paid about 500$ extra to turn my round trip in couch to one way home in BusinessFirst.
I really felt like I ran out of options due to Continentals computers being down for that hour. What would you guys have done in my shoes? Keep in mind I was on a ship and there wasn't much I could do without a cell signal.
I'm writing this from the HNL P club though so I am getting home!
At the 24 hour mark I did online check in. It came up with a $25 dollar change fee that would make me land in Cleveland at 1:30pm. My original flight has me landing there around 2:45pm and I decided to take it. I didn't notice that this "flight that will get you into Cleveland sooner" was 24 hours sooner. So at 7pm I changed my flight to a flight leaving one hour from that point. I didn't realize it was for a full day sooner. My mistake but I don't think they should offer 24 hours early flight options without making it more clearly.
When I realized this mistake It was 30 min before my flight so I knew I had to call right away or I would be a "no show." I went to call and they told me their computers were down for one hour. I kept telling them what should I do because my flight leaves in 30 minutes and I'm on a ship in the Pacific Ocean! I started to panic because I was losing cell signal fast.
The morning after I land in Cleveland I fly to Australia and showing up at the airport and risk doing standby was NOT a option. I went for a change ticket and paid about 500$ extra to turn my round trip in couch to one way home in BusinessFirst.
I really felt like I ran out of options due to Continentals computers being down for that hour. What would you guys have done in my shoes? Keep in mind I was on a ship and there wasn't much I could do without a cell signal.
I'm writing this from the HNL P club though so I am getting home!