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Continental Elite Platinum Program Emasculated

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Continental Elite Platinum Program Emasculated

 
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Old Mar 24, 2009 | 8:13 am
  #16  
 
Join Date: Mar 2009
Programs: Continental One Pass; US Airways Dividend Miles; BA Executive Club
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I'm Gold and have been upgraded 5 out of 6 flights since 1st Jan 09. It depends on your route and flight time. Significant difference from last year when bus. class was nearly always full - I was only upgraded twice out of 16 flights.
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Old Mar 24, 2009 | 9:57 am
  #17  
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I'm a Plat based out of IAH, I do mostly nonstop travel to the western half of the country, ORD, SAN, SEA, DAL, PHX, etc. So far this year I don't think I've flown longer then 60 min in coach. That being said I'm almost always buying tickets 3-5 days out and am thus on B or Y fares. The lack of a platinum bonus does irritate me though.
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Old Mar 24, 2009 | 11:46 am
  #18  
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Choose the business model that fits your travel habits

CO's business model favor those (and consequently upgrades those) who pay the highest fares. It is well known and it is designed to encourage flyers to book Y and B fares to get up front. In contrast, AA favors those who purchase first and request the upgrade, within each elite level. regardless of fare paid. The first EXP who purchased any fare for a given flight will trump another who paid a higher fare and requested the upgrade on a later date. The only exception is when one purchases a P fare, usually KUP or YUP, in which case one either automatically upgrades or goes to the top of the list. IME, there is only a limited pool of KUP and YUP fares on each AA flight and unlike CO, not all Y fares are YUP fares.

On CO any silver on a Y or B fare is going to ride in first before any plat or gold on a lower fare, assuming that the tickets were purchased before the EUA windows open. AA protects its highest level elites more than CO and if all the P fares are sold, the only way a Plat or Gold will jump the queue is by purchasing some type of a real F fare.
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Old Mar 24, 2009 | 3:11 pm
  #19  
 
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Originally Posted by J.Edward
IMHO what CO needs to do is bite the bullet and raise the Plat threshold. Gold is essentially going to be Plat (with award fees) and hopefully if they can refine the Plat pool, they can offer better benefits to the top tier.
I hate it, but I agree with this. My fares have dropped dramatically this year, and as a result, I've gone from riding up front >75% of the time to just under 50%. I'd really like to be able to "force" a B fare out of my corporate travel group, but that's just not happening any time soon, though the price difference tends to be less than a change fee. Prior to the EQM sale, I was actually getting a little worried about re-making platinum for next year since all of my international trips have been canceled, and I am hitting a few half-credit fares every now and then.

That being said, prior to the latest traveling craziness, the threshold for Pt was too low, and I still think the same, even if it puts me in greater jeopardy of missing it. If I can hang on to get full credit for BIS, then I am good to upwards of a 100K threshold. After that, I drop back to Gold and get to grumble a lot. I'm not sure that 100K is really the right target like DL used to be and AA and UA still are, but certainly something like 30k/60k/90k has a nice symmetry to it. I'd hate to be a person struggling to make 25k, though, and have the brass ring pulled that much further away. Certainly 25K/50K/90K tiers creates too many Golds. I wonder if they would consider an even higher tier beyond Pt, and no, I don't mean Chairman's Circle.
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Old Mar 25, 2009 | 8:38 am
  #20  
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Originally Posted by CO_1mm
I'm not sure that 100K is really the right target like DL used to be and AA and UA still are, but certainly something like 30k/60k/90k has a nice symmetry to it. I'd hate to be a person struggling to make 25k, though, and have the brass ring pulled that much further away.
That would be me. I have barely qualified for silver the last two years, and have needed special circumstances to make it both years; 2007 = 1,700 EQM's while traveling AS SEA-ORD on a OP FC award ticket, when I was bumped down to Y from FC because of an AS error; 2008 = b/c of an mix-up at my company, I booked a trip to SJU so late that only an R fare with it's 50% EQM bonus was available on one leg.

Being silver has not gotten me too much; early boarding; one upgrade; waived baggage fees; yellow priority tags on my checked luggage; extra award availability, and the wallet candy. The biggest benefit for me has been sitting near the front of the coach cabin, which means getting served first, and also off the plane quicker.

Despite these meager benefits, I am glad to have them, and would not want them taken away.
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Old Mar 25, 2009 | 10:06 am
  #21  
 
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Originally Posted by CO_1mm
I'm not sure that 100K is really the right target like DL used to be and AA and UA still are, but certainly something like 30k/60k/90k has a nice symmetry to it. I'd hate to be a person struggling to make 25k, though, and have the brass ring pulled that much further away. Certainly 25K/50K/90K tiers creates too many Golds. I wonder if they would consider an even higher tier beyond Pt, and no, I don't mean Chairman's Circle.
Expect CO to change Plat qualification to 100K EQMs once they join *A. There's no way in hell the likes of Thai, SQ, LH, ANA, UA will trump a CO plat (75K EQMs) over their top tier FF or even Gold. There will be a lot of pressure, especially from LH, for CO to move to 25/50/100 qualification rule.

If I were you Platium fliers, I would take advantage of the DEQM and attain 100K this year and get used to flying the additional 25K to reach 100K/Year.

I gave up on CO years ago when I would fly +100K/year and still not get any significant benefits (no EVIP or SWU like incentives). Once I gave UA and AA a try, I swore never to set foot on CO again. I have yet to disappoint myself on that regard. I fly mostly international and CO will never beat UA or AA in term of FF benefits for its Top Tier FF...NEVER!!!
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Old Mar 25, 2009 | 10:52 am
  #22  
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Originally Posted by NYC1K
Expect CO to change Plat qualification to 100K EQMs once they join *A. There's no way in hell the likes of Thai, SQ, LH, ANA, UA will trump a CO plat (75K EQMs) over their top tier FF or even Gold. There will be a lot of pressure, especially from LH, for CO to move to 25/50/100 qualification rule.
Maybe, maybe not.

Airline-specific status does not carry across airlines within *A.
UA 1K, AC SE, LH SEN, US CP and other top-tiers are Star Gold, the same as are their Mid-tier statuses such as UA 1P (Premier Executive), US Gold (50K) and Platinum(75K) Preferred.

When flying on LH, a UA 1P, UA 1K, and UA GS have exactly the same status: UA*G. LH doesn't do anything more for a high-spend UA Global Services than it does for a UA 1P barely making 50K.

Airline-specific perks, with rare exceptions due to bilateral agreements beyond the alliance-mandated benefits, only stay with the "home" airline. So there's no reason for LH to care at all about what CO requires for CO top-tier. Heck, you can get *G from Air Canada with only 35K EQM. Makes you the same as a UA GS as far as LH, TG, SQ are concerned - you're an other-airline Star Gold. You get Star Gold benefits, you don't get airline-specific benefits.

CO has already aligned with *A custom (not mandated) by giving top-tier-alliance-status Star Gold at the CO mid-tier OnePass Gold Elite level. Just like CO had aligned with SkyTeam custom (at least ST North American custom) by requiring CO top-tier Platinum Elite to get Skyteam-Alliance-top-tier Elite Plus status.

We at CO might get similar limited bilateral better-than-just-*A benefits on a few carries, similar to what CO/NW had. For example, UA elites get the UA RDM bonus (25% 2P/100% 1P/1K/GS) on all US flights, and on USA-Europe LH flights. Note that in *A programs, it's not common to get your elite RDM bonus on other *A airlines. This US and LH deal are side agreements between UA and LH, UA and US. Note that US elites don't get their RDM bonus on LH, but they do on UA, because US doesn't have any side deals with LH.

I'd expect that given the planned 4-way UA/LH/AC/CO joint venture, we might get our CO RDM bonuses on UA, LH, and AC. But we won't get all the UA MP-specific Premier benefits (maybe a few like E+ I hope), won't get LH M&M-specific benefits, won't get AC Aeroplan-specific benefits. Maybe CO top-tiers will get some limited upgrade capability (such as buying UA upgrade certs at a discount, maybe some upgrade capability for Plats on LH with a CO-style co-pay as opposed to UA 1K/GS 6 free SWUs usable on UA or LH).

But we won't get the whole package. So the other *A airlines won't care about CO elite level requirements.
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Old Mar 25, 2009 | 11:13 am
  #23  
 
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Perhaps CO will create a 4th level like US. As a former US CP, I hated that they added the Plat level. It just made upgrading to First or buying an F ticket more difficult when you were 4 days out since previously CP's upgraded at 7-day window and Golds upgraded at 3 day window. My first thought was that if CO does not create a 4th level and just changes the requirements for Plat, there would be a lot of people who would revolt. Where would those people go, however? AA? They don't have a 75K level. US? They are just awful in my opinion and are giving away status, including CP status, just to get people to fly them again. DL is really the only option and I don't know if I'd jump ship to DL just to retain the highest tier status.
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Old Mar 25, 2009 | 12:13 pm
  #24  
 
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Also..since they are giving away Elite status now to anyone who wants it with the double EQM there will be alot more Elites so you really wont be getting any upgrades..@:-)
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Old Mar 25, 2009 | 12:35 pm
  #25  
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Originally Posted by ohstewardess
Perhaps CO will create a 4th level like US. As a former US CP, I hated that they added the Plat level. It just made upgrading to First or buying an F ticket more difficult when you were 4 days out since previously CP's upgraded at 7-day window and Golds upgraded at 3 day window. My first thought was that if CO does not create a 4th level and just changes the requirements for Plat, there would be a lot of people who would revolt. Where would those people go, however? AA? They don't have a 75K level. US? They are just awful in my opinion and are giving away status, including CP status, just to get people to fly them again. DL is really the only option and I don't know if I'd jump ship to DL just to retain the highest tier status.
I'm not averse to a 100k level - but I'd want to see some SWUs (usable on affordable fares) and other goodies handed out. If I had 8 one-way SWUs (comparable to AA), I'd gladly scoot over to Asia, Paris, Rome or the South Pacific a couple times during the year on a mileage run to make up any shortfall on my EQMs.

If they took today's program and just upped it to 100k, then you would definitely see people leave. UA offers SWUs at 100k, and AA not only offers SWUs, but free unlimited domestic upgrades as well. CO would have a 75k program which costs 100k - and little to no value proposition outside IAH/EWR/CLE.

What I AM somewhat concerned about is the introduction of either no free upgrades on WESTL fares, or the collection of a copay when upgrading on lower fares. I have a funny feeling that's what some folks within CO worked very hard to stop when other management folks tried to swap the carrot for a stick.
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