I didnt read that from her at all.

I read 1- I would have put the OP into F as long as there wasnt any other Elites booked on the flight that were still sitting in Y. So if say there were 3 empty seats and 3 Silvers still in Y that were booked on that flight , sfo would have UPed the 3 Silvers and then given the OP a Y seat that was left empty by the Silvers being UPed.

2- if there were no Elites whatsoever in Y then she would simply put the SBY straight into F ( dont know if she'd do it if the SBY wasnt Elite and there werent any other Elites in Y either).

3- what she said she wouldnt do is put a Plat waiting for SBY into F while any Elite booked on the flight was still sitting in Y. So even thou a person is a Plat that wont get them a F seat unless there werent any other Elite sitting in Y. She also said she would do whatever she had to in order Not to leave anyone behind

Yes, you can overbook a flight to seat a customer but if there are no seats to seat them in they become added to the oversell list. And then you can process the seating. It just takes more typing to do this. There are easier ways to accomplish getting someone into F (when available) when Y is totally seated.

Thanks for the info! ^

As always, your input is awesome.

That's correct.

I do not jump over Elites booked on the flight for Elites that are standing by for the flight. I honor the original booking unless the Elite standby is holding a F class ticket. But if that was the case this thread wouldn't been started.

Why don't other agents do this?

Thanks for clarifying how this situation would have been handled.

What would happen if the pax were not an Elite? Would there have been an op-up to free up a seat? If not, would IRROPS play into the situation (e.g., some cancelled flights that day, best to get him on the flight even if it means F)?

Because it involves more thought and more typing.

that is really sad

If the passenger was not Elite, I would start looking for an op-up to free up a seat. I look for the highest ticket paid person to upgrade or an CO Elite on a reward ticket to op-up before I place a Kettle into that F seat.

+1
^
now why can't everyone just use common sense like this!

The GA's job isn't always easy. Most of the time it's a very simple job. Change of few seats and let the FA's down to the aircraft.

I have alot of experience being forced to think outside the box. I have worked many out-of-control flights, grossly oversold flights, medical emergencies in the boarding area and 100 non-revs staring at me in hopes of getting a seat to know how to wing it. This all comes with experience and my own self critiquing my performance.

It's all a learning experience and hopefully each GA learns from their errors.

This is a good mantra. Though in this case, the GA unfortunately doesn't think she did anything wrong.

I wonder if the OP can alert CO Insider to it, so that the GA can be coached.

It's been said before, but it bears repeating: you should be running training or supervising all the GA's that CO has. Having you do your excellent work on a few flights in SFO is not really getting the full value out of what you offer CO.

Thank you for the compliment. Unfortunately becoming a trainer means moving to a hub and that is not something I wish to do.

There must be plenty of great GAs out there and each station needs to find them and have those people buddy up with the weaker ones. We have a great number of Elites pass thru SFO so being at this station isn't a bad thing. I pass on my knowledge to others and I know those people pass it on. I'd like to believe that SFO has very few problems with GA functions because most of us are willing and do learn from each other's experiences.