Commending an FA
Feb 2, 2009 | 10:34 pm
#1
Original Poster
Join Date: Oct 2000
Posts: 2,657
Commending an FA
Does anyone know the procedure to commend an FA for an outstanding job?
A particular FA on recent mid con (a charming man
) in his mid thirties, (in coach) did several water runs, even offered to bring me breakfast after the whole plane had been served because I was sleeping during the service.
Compare this with an FA on similar route back, who forgot to serve me "because I appeared to be working", made one drink run and dissapeared to the back reading a magazine (US Weekly) the whole time.I had to get up from my seat and request water, coffee and gave me a rather annoying look everytime I did that. Also, this FA gave me a fuss when I requested the awful brut (a.k.a fake champagne) , from F using a coupon, whist at the back. Some platinum with 20 kids upgraded ahead of me. The F cabin looked like a pre school, so I was happy to sit at the back.
Simmilar route. Two different FA's. It would delightful to have the first one on a BF flight.
A particular FA on recent mid con (a charming man
) in his mid thirties, (in coach) did several water runs, even offered to bring me breakfast after the whole plane had been served because I was sleeping during the service.Compare this with an FA on similar route back, who forgot to serve me "because I appeared to be working", made one drink run and dissapeared to the back reading a magazine (US Weekly) the whole time.I had to get up from my seat and request water, coffee and gave me a rather annoying look everytime I did that. Also, this FA gave me a fuss when I requested the awful brut (a.k.a fake champagne) , from F using a coupon, whist at the back. Some platinum with 20 kids upgraded ahead of me. The F cabin looked like a pre school, so I was happy to sit at the back.
Simmilar route. Two different FA's. It would delightful to have the first one on a BF flight.
Feb 2, 2009 | 10:37 pm
#2
Join Date: Aug 2008
Location: Central NJ (Usually EWR but sometimes PHL)
Programs: UA-1K w/2MM & lifetime U-Club; Marriott-Lifetime Titanium; IHG-Diamond; National-Exec. Elite
Posts: 2,553
Does anyone know the procedure to commend an FA for an outstanding job?
A particular FA on recent mid con (a charming man) in his mid thirties, (in coach) did several water runs, even offered to bring me breakfast after the whole plane had been served because I was sleeping during the service.
Compare this with an FA on similar route back, who forgot to serve me "because I appeared to be working", made one drink run and dissapeared to the back reading a magazine the whole time.I had to get up from my seat and request water, coffee and gave me a rather annoying look everytime I did that. Also, gave me a fuss when I requested the disgusting brut (a.k.a champagne) from F using a coupon.
Simmilar route. Two different FA's. It would delightful to have the first one on a BF flight.
A particular FA on recent mid con (a charming man
) in his mid thirties, (in coach) did several water runs, even offered to bring me breakfast after the whole plane had been served because I was sleeping during the service.Compare this with an FA on similar route back, who forgot to serve me "because I appeared to be working", made one drink run and dissapeared to the back reading a magazine the whole time.I had to get up from my seat and request water, coffee and gave me a rather annoying look everytime I did that. Also, gave me a fuss when I requested the disgusting brut (a.k.a champagne) from F using a coupon.
Simmilar route. Two different FA's. It would delightful to have the first one on a BF flight.
Feb 2, 2009 | 11:13 pm
#3
Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
Feb 2, 2009 | 11:17 pm
#4
Join Date: Nov 2007
Location: EWR
Posts: 373
If you fill out a comment card, hand it to the FA directly. If it is a positive comment, then the FA can give it to their supervisor directly.
Feb 3, 2009 | 7:17 am
#5
Original Poster
Join Date: Oct 2000
Posts: 2,657
Does anyone know how to get the comment card?
Feb 3, 2009 | 7:21 am
#6
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
I would do the WE CARE on line.
There are some great FA sout there and they desire extra credit. WE CARE does not always mean complaining. I believe the end result is the same whether you mail in a card or fill out the form online.
There are some great FA sout there and they desire extra credit. WE CARE does not always mean complaining. I believe the end result is the same whether you mail in a card or fill out the form online.
Feb 3, 2009 | 7:42 am
#8
Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
Feb 3, 2009 | 9:22 am
#9
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,526
Once had a COEX FA walk down the aisle after landing thanking everyone for flying Continental.
He had the pax manifest for names:
"Mr. Billiken, thank you for flying Contintal Airlines today."
Top-notch.
He had the pax manifest for names:
"Mr. Billiken, thank you for flying Contintal Airlines today."
Top-notch.
Feb 3, 2009 | 9:56 am
#10
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
They are the heavy card-stock insert at the back of the magazine. I borrowed my seat-mate's magazine on my EWR-POS flight Saturday as I wanted two cards to fill out, one for each of the FAs that did a great job.
Feb 3, 2009 | 9:58 am
#11
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,487
I sent an email using the CO website (I think) a while back about good service from an FA in F (JFK-IAH). The funny thing is that I couldn't really say why I thought the service was good. I got a personalized response from a CO rep thanking me.