Appalling CO "Service"
Dec 1, 2008 | 4:05 pm
#31
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
You should be fine.
Dec 1, 2008 | 5:34 pm
#32
Join Date: Mar 2008
Programs: CO Gold, US Plat, ICH Plat/RA
Posts: 130
Um,
I dunno. Its 15$. How much time did you spend writing that email?
Also, while I understand your frustration, since you have chase continental card, you are exempt from fees - you should have pointed it out to the agent. If you didn't *think* you were exempt, weren't charged for it initially, and then charged later - well, them's the breaks, sometimes you slip through the cracks, sometimes you don't, and complaining that you got to slip through cracks initially is, well, bad.
Dec 1, 2008 | 6:46 pm
#33
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Just a friendly message to the OP....I stopped reading your rant about 1/3 of the way through....I expect the rep who got your letter at CO did the same, stopped caring about your issue and quickly prepared a form letter for you.
If you want to get a better response in the future, show a little care to the person who has to read your letter...be factual, hit the main points and keep it short. You'll get a lot further with this approach-- I speak from experience.
If you want to get a better response in the future, show a little care to the person who has to read your letter...be factual, hit the main points and keep it short. You'll get a lot further with this approach-- I speak from experience.
Dec 1, 2008 | 8:26 pm
#34
Join Date: Sep 2008
Location: Cypress, TX
Programs: CO Plat, Priority Club Plat
Posts: 641
I've flown over 50 times this year, had baggage lost, treated badly, and even destroyed on one trip... and a simple call to CO fixed things nicely...
Now I was lucky to deal with the excellent elite agents who are more then happy to assist you, but can only imagine how I would have felt being in the sour mood I was, to endure dealing with John...
Now would I leave CO for that? Nope... would simply call back and tell them to get rid of John
Living in Houston, the best choices for me are Continental or Southwest for my flights... and I think I'll stick with CO for now
Now I was lucky to deal with the excellent elite agents who are more then happy to assist you, but can only imagine how I would have felt being in the sour mood I was, to endure dealing with John...
Now would I leave CO for that? Nope... would simply call back and tell them to get rid of John
Living in Houston, the best choices for me are Continental or Southwest for my flights... and I think I'll stick with CO for now
Dec 1, 2008 | 9:48 pm
#35
Join Date: Feb 2008
Location: The Right Creek, AZ
Programs: UA Silver, AA Lifetime Gold, Marriott Lifetime Platinum
Posts: 593
I'm sorry, but if this is how the OP reacts to every CSR who is less than satisfactory, then I imagine he spends the bulk of his day writing eff u letters and switching suppliers.
Yes, John did not provide the proper party line and service, but c'mon!
As he wrote in the letter, you'd think someone actually did pee on his leg, for all the carrying on.
Yes, John did not provide the proper party line and service, but c'mon!
As he wrote in the letter, you'd think someone actually did pee on his leg, for all the carrying on.
Dec 2, 2008 | 6:21 am
#36
A FlyerTalk Posting Legend
Join Date: Oct 2007
Location: Cleveland, OH
Programs: UA Priemier Gold
Posts: 70,485
Here's a nice format for the next time.
How to Write a Complaint Letter
Include your name, address, and home and work phone numbers.
Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.
Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service.
State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable.
Include all documents regarding your problem. Be sure to send COPIES, not originals.
Avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it.
Keep a copy of the letter for your records.
Sample Complaint Letter
Name of Contact Person, if available
Title, if available
Company Name
Consumer Complaint Division, if you have no contact person
Street Address
City, State, Zip Code
Dear (Contact Person):
Re: (account number, if applicable)
On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location and other important details of the transaction).
Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).
To resolve the problem, I would appreciate it if you could (state the specific action you wantmoney back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).
I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).
Sincerely,
Your name
Enclosure(s) cc: (reference to whom you are sending a copy of this letter, if anyone)
Include your name, address, and home and work phone numbers.
Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.
Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service.
State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable.
Include all documents regarding your problem. Be sure to send COPIES, not originals.
Avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it.
Keep a copy of the letter for your records.
Sample Complaint Letter
Name of Contact Person, if available
Title, if available
Company Name
Consumer Complaint Division, if you have no contact person
Street Address
City, State, Zip Code
Dear (Contact Person):
Re: (account number, if applicable)
On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location and other important details of the transaction).
Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).
To resolve the problem, I would appreciate it if you could (state the specific action you wantmoney back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).
I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).
Sincerely,
Your name
Enclosure(s) cc: (reference to whom you are sending a copy of this letter, if anyone)
Dec 2, 2008 | 8:57 am
#37
Suspended
Join Date: Jul 2002
Location: Southern, CA, USA
Programs: UA just 8800 mi short of Silver
Posts: 2,813
I prefer "You f_______ moron, you scre____ me over again. Get me your boss, now. You are the worst company on the planet. By the way, can you check on my upgrade for tomorrow??"
Dec 2, 2008 | 9:48 am
#38
A FlyerTalk Posting Legend
Join Date: Oct 2007
Location: Cleveland, OH
Programs: UA Priemier Gold
Posts: 70,485