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Originally Posted by trm2
(Post 10049732)
Is the new $150 change fee for award travel per reservation or per ticket? I recently changed a reward flight for $35 for both of us, well, then they also refunded $26 in tax because of the changes.
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Originally Posted by DragonPhish
(Post 10050029)
I hope they don’t start that. Can you imagine the rush to get overhead space? Especially with all the oversized carry-ons people drag on.
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Remember CO recently changed BF upgrade to day of flight - which is costing CO because of phantom bookings. The $100 for H is not too bad.
On the $150 change fee for non-Plats: Does this apply to both Saver and EasyPass rewards? Seems like EasyPass should be exempt as it is like a full fare ticket. Agree with an earlier comment about CO holding back rewards. The best policy for rewards has been to book 330 days out on a partner airline, then when/if CO opens seats - you change to CO. The $150 is going to be too big of a hit to change. I think the impact will be OnePass members booking more seats on Partners when they release at 330 days and not on CO. So CO could have empty seats go out that otherwise might be using CO miles. Great that there is little impact to Plats. Thanks CO. |
Originally Posted by cova
(Post 10052128)
Remember CO recently changed BF upgrade to day of flight - which is costing CO because of phantom bookings.
Radonc1 |
Originally Posted by zhuyanfei
(Post 10050274)
nowadays airline companies just know how to make everything expensive...
Does CO upgrade copay requires miles? For domestic flights (and some trips to neighboring countries, etc.), elite passengers don't need to co-pay or use miles to upgrade. The system is similar to EXP on AA: people are upgrade by elite status; within each of the three elite levels, the upgrade priority goes by fare basis. |
Originally Posted by yad
(Post 10050360)
The part of these changes I don't understand is the increase in BF copays. CO already offers the most restrictive international upgrade policy of any US carrier. Why then would they choose this area to jack up fees?
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Originally Posted by marshall200
(Post 10051323)
I think these fee increases are insulting.
Its seems CO does not really care about its most valuable frequent travelers. I would understand if the fee's were for non elite members, but I have been a loyal CO customer for 17 years. Its sad to think that I may have to jump ship to an airline that appericates its frequent travelers. In fairness, if you look at how the fees are being implemented, you'll see that the truly most valuable flyers aren't paying fees. For example, full Y fares attract no fee. |
Originally Posted by ContinentalFan
(Post 10052124)
It hasn't been a problem on AA where fees for checked baggage were recently introduced.
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Originally Posted by ContinentalFan
(Post 10052155)
For domestic flights (and some trips to neighboring countries, etc.), elite passengers don't need to co-pay or use miles to upgrade. The system is similar to EXP on AA: people are upgrade by elite status; within each of the three elite levels, the upgrade priority goes by fare basis.
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Does anybody knows if the new redeposit fees apply for tickets issued on or after 08/17 ? I mean if you issued the ticket prior 8/17 goes with the old fees?
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What I find particularly insulting about the change fees is thinking about all the times I've booked months in advance only to have CO change their schedule - or perhaps a cancelled flight... and never has Continental said, "we're sorry sir, per our change fee policy, here is your check".. No, it only works one way. Now at $150 a pop - I think it's high time I get $$ every time the airline changes my schedule.
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I agree with many on here. I still believe that CO is the best managed US airline. I would fly them over any other US airline.
That said, I am glad I just burned some miles to NRT in BF. Good luck CO. You have the best shot of getting through this with some measure of flyer loyalty of any US airlines. |
The more I read this, the more convinced I am to toss the CO M/C, the Amex MR program, stop shopping on the portal, and move to a different reward card.
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I think it is in very poor taste for Continental to present its new policies with "Platinum Elites" and "OnePass Members" as the sole two categories. What about Silver and Gold Elites, who used to be treated as loyal customers, rather than the current state of being lumped together with the traveling masses. It's sending a clear message that Continental neither needs nor appreciates our core business, which must be significant or they wouldn't have initially set-up these thresholds in the first place. Heck, even if the benefits aren't really much better than the no-status customers, at least list Silvers and Golds by name.
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I think the plats should share a little bit of the pain.
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