Community
Wiki Posts
Search

Same-Day Change Fee Increase

 
Thread Tools
 
Search this Thread
 
Old Apr 23, 2008 | 8:08 am
  #16  
FlyerTalk Evangelist
50 Countries Visited
3M
100 Nights
 
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
Originally Posted by SuperG1955
As an example, we have seats on CO816 EWR-MSY tomorrow. It's the last flight of the day, and is almost guaranteed to be late which means that we don't get to our home until at least 1AM CDT. Our schedule for tomorrow opened up and we would like to go earlier but: The other 2 daily nonstops 716 and 516 are both Full (Coach & FC) so they aren't an option for standby. We could catch an earlier flight EWR-IAH and then IAH - EWR, where there are plenty of available midday seats on both segments but, as I've learned from experience, I'll get a really hard time and won't be successful because its a different route than we're ticketed and the seats, while open, probably aren't available in the same class. I wouldn't mind paying the $50 for a seat that's going to fly empty without me and that would open up a seat you might sell on a later non-stop. So instead of a win-win, we end up with a lose-lose situation.
I do hope that you don't expect CO to let you fly EWR-IAH and then IAH-EWR for a $50 change fee :-D I think you mean IAH-MSY. Just a hunch <g>

-RM
RobOnLI is offline  
Old Apr 23, 2008 | 8:22 am
  #17  
 
Join Date: May 2004
Posts: 1,955
Since the airlines are getting little velocity in increasing fares, these kinds of changes are the only way to increase revenue.

I wish the airlines would take a long look a their entire fare structure. It is archaic and I suspect actually costs them money. The poster abvoe who wants to reroute MSY/IAH/EWR is right that they won't let that happen becuase of the routing. This is non-sensical. If they free up two seats on crwoded flights to take two seats on less crowded flights, it actually opens up possible sales. reduces VDBs and IDBs, etc.

Plus how much does CO (and others) spend enforcing all these rules. Perhpas its cheaper to give more discretion to TAs and GAs with clarity about managing to a series of goals (reduce VDBs and IDBs, provide better service to passengers needing changes (elites ), reduce loads on phone CSRs, etc.

But insted the legacy carriers have held firm to their legacy pricing and fare structure. They need to focus as much on these issues as they do other cost cutting measures.

Last edited by otralot; Apr 23, 2008 at 9:51 am
otralot is offline  
Old Apr 23, 2008 | 8:26 am
  #18  
A FlyerTalk Posting Legend
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Originally Posted by dvs7310
Hopefully as someone else mentioned above this higher fee will be waived for Platinum similar to UA with 1k's.
I would not expect a platinum waiver, as the fee is not waived today. I've only paid the $25 maybe once, and I almost certainly won't pay the $50. Then again, we actually know better than most of the regular folks out there, so most of us just do the free standby. Unless that disappears this isn't too big a deal to me. I just hope that CO Insider doesn't consider this to be one of his 6 in 6.
sbm12 is offline  
Old Apr 23, 2008 | 9:58 am
  #19  
40 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
I suspect that most users of the change fee are those that buy the later, cheaper fare but plan to travel on an earlier flight. The $25 change fee was less than buying the earlier flight. The $50 probably helps to neutralize the cost savings from buying a more off peak flight.
cova is offline  
Old Apr 23, 2008 | 10:04 am
  #20  
 
Join Date: May 2004
Posts: 1,955
Originally Posted by cova
I suspect that most users of the change fee are those that buy the later, cheaper fare but plan to travel on an earlier flight. The $25 change fee was less than buying the earlier flight. The $50 probably helps to neutralize the cost savings from buying a more off peak flight.
Not sure about this. Have used the $25 on both DL and NW. It usually has nothing to do with fares at time of purchase and more to do with change of plans on trip. Usually tickets are pruchased based on price/times of flights. Plans however can change..
otralot is offline  
Old Apr 23, 2008 | 10:15 am
  #21  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jan 2006
Location: ABE/PHL
Programs: CO Pt Infinite (1k life)/ 1MM - NW/DL Silver life/1 MM
Posts: 1,309
Originally Posted by dvs7310
I paid the $25 fee before just to get put on the first class standby list in time for a gate upgrade, but $50 is more than I would be willing to spend for a better seat in coach and a chance for an upgrade. With the higher fee I'll just go with standby. Hopefully as someone else mentioned above this higher fee will be waived for Platinum similar to UA with 1k's.
I just today did this very thing in JAN and was charged $25, not $50. Not implemented? Plat 'discount'? Dunno.
carpboy is offline  
Old Apr 23, 2008 | 10:55 am
  #22  
2M
50 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,649
Originally Posted by RobOnLI
I do hope that you don't expect CO to let you fly EWR-IAH and then IAH-EWR for a $50 change fee :-D I think you mean IAH-MSY. Just a hunch <g>

-RM
You're right - my sloppy keying
SuperG1955 is offline  
Old Apr 23, 2008 | 12:11 pm
  #23  
20 Countries Visited500k30 Nights15 Years on Site
 
Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
Originally Posted by carpboy
I just today did this very thing in JAN and was charged $25, not $50. Not implemented? Plat 'discount'? Dunno.
It's just been announced yesterday... was not in effect in JAN. Part of the $200mm CO is seeking in savings and additional revenues.
texd is offline  
Old Apr 23, 2008 | 12:29 pm
  #24  
A FlyerTalk Posting Legend
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Originally Posted by texd
It's just been announced yesterday... was not in effect in JAN. Part of the $200mm CO is seeking in savings and additional revenues.
JAN is a place, not a month. The OP meant that they did it today in Jackson, Mississippi. I had to read it three times before I realized that earlier.
sbm12 is offline  
Old Apr 23, 2008 | 12:53 pm
  #25  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jan 2006
Location: ABE/PHL
Programs: CO Pt Infinite (1k life)/ 1MM - NW/DL Silver life/1 MM
Posts: 1,309
Originally Posted by sbm12
JAN is a place, not a month. The OP meant that they did it today in Jackson, Mississippi. I had to read it three times before I realized that earlier.
Wish it was January, it was stinking hot!
carpboy is offline  
Old Apr 23, 2008 | 12:59 pm
  #26  
20 Countries Visited500k30 Nights15 Years on Site
 
Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
Originally Posted by sbm12
JAN is a place, not a month. The OP meant that they did it today in Jackson, Mississippi. I had to read it three times before I realized that earlier.
Whoops. I missed the "today."

I do wonder what "effective immediately" means when posted here by Scott at 7pm. I wouldn't be surprised if he means "we're putting it into the system now and as soon as that's done and propogates out in the next day or two, the charge will be higher."
texd is offline  
Old Apr 23, 2008 | 1:34 pm
  #27  
 
Join Date: May 2006
Location: PHL/EWR
Programs: UA, AA
Posts: 1,821
Even US waives this fee for its elites.

I've rarely paid it, unless traveling with a non-status companion and wanted to ensure we got seats. As a Plat, clearing SBY on my route has been 100%.

I hope CO remembers that a big part of the reason we need same day flexibility is because their EWR schedule is more of a general outline than any sort of rigid execution. I don't get on earlier flights to dodge higher fares or to get home earlier, I do it when I see EWR is a mess and I want to get home period.
PSU Mudder is offline  
Old Apr 23, 2008 | 3:13 pm
  #28  
40 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
I am guessing that one of the delayed features with this change will be an increase in the time to confirm. Rather than 3 hours, maybe 12 or 24 hours. Some other airlines have a longer change time.

Likely the reason for not announcing a change now - is that CO has to program and test it first. Just changing the dollar amount is an easier change.

Expanding the change time makes sense. If you happen to be on an oversold flight and want to change to an earlier flight - that frees up a seat on your oversold flight. Win/win for both you and CO.

Plus - I suspect that CO will make this feature available on line - rather then having to call.

Also - I do not see an Elite benefit here, as CO is so Elite heavy, what would be the point of the fee. CO could also have variable release times for allowing changes to particular flights. If a flight is nearly full, that could be held back - so not to impact sales. If light - then open right away at the window. If real light, maybe allow changes a couple of days sooner.

Last edited by cova; Apr 23, 2008 at 3:38 pm
cova is offline  
Old Apr 23, 2008 | 3:23 pm
  #29  
20 Countries Visited500k30 Nights15 Years on Site
 
Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
Originally Posted by cova
I am guessing that one of the delayed features with this change will be an increase in the time to confirm. Rather than 3 hours, maybe 12 or 24 hours. Some other airlines have a longer change time.

Plus - I suspect that CO will make this feature available on line - rather then having to call.
Originally Posted by CO Insider
Hi Everyone, I just wanted to make you aware of some changes that well be making to our policy for same-day changes (SDCs). Well be implementing changes to this policy in two different stages between now and the next couple months. There are some positives to come, however, for now effective immediately, the fee for same-day confirmed changes on restricted tickets within 3 hours of departure will increase to $50.
Probably right about the expanded window and online functionality. Probably also the aforementioned routing issue, which also could be win/win for CO and pax.

Another reason for raising the fee immediately could be to pay the programmers for making the other changes.
texd is offline  
Old Apr 24, 2008 | 8:34 pm
  #30  
20 Years on Site
 
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Lifetime Platinum, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,774
Originally Posted by CODC10
This is marginally tolerable as long as the standard change fee doesn't go up to $150 to follow in UA's footsteps (right off the cliff). $150 is flat-out absurd and borderline extortion.

I realize it's an extremely difficult environment to compete, but all the nickel-and-diming is not what Continental is about.

Something's gotta give...
Well it appears that nickel-and-diming is what CO's all about.

Co appears to be implementing the $150 fee. I knew they would....the change fee is one of their favorite...and if it goes over well, they'll try to raise it again!

http://flyertalk.com/forum/showthrea...=1#post9629018

Last edited by Renard; Apr 24, 2008 at 9:18 pm
Renard is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.