Same-Day Change Fee Increase
#16
FlyerTalk Evangelist



Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
As an example, we have seats on CO816 EWR-MSY tomorrow. It's the last flight of the day, and is almost guaranteed to be late which means that we don't get to our home until at least 1AM CDT. Our schedule for tomorrow opened up and we would like to go earlier but: The other 2 daily nonstops 716 and 516 are both Full (Coach & FC) so they aren't an option for standby. We could catch an earlier flight EWR-IAH and then IAH - EWR, where there are plenty of available midday seats on both segments but, as I've learned from experience, I'll get a really hard time and won't be successful because its a different route than we're ticketed and the seats, while open, probably aren't available in the same class. I wouldn't mind paying the $50 for a seat that's going to fly empty without me and that would open up a seat you might sell on a later non-stop. So instead of a win-win, we end up with a lose-lose situation.
-RM
#17
Join Date: May 2004
Posts: 1,955
Since the airlines are getting little velocity in increasing fares, these kinds of changes are the only way to increase revenue.
I wish the airlines would take a long look a their entire fare structure. It is archaic and I suspect actually costs them money. The poster abvoe who wants to reroute MSY/IAH/EWR is right that they won't let that happen becuase of the routing. This is non-sensical. If they free up two seats on crwoded flights to take two seats on less crowded flights, it actually opens up possible sales. reduces VDBs and IDBs, etc.
Plus how much does CO (and others) spend enforcing all these rules. Perhpas its cheaper to give more discretion to TAs and GAs with clarity about managing to a series of goals (reduce VDBs and IDBs, provide better service to passengers needing changes (elites
), reduce loads on phone CSRs, etc.
But insted the legacy carriers have held firm to their legacy pricing and fare structure. They need to focus as much on these issues as they do other cost cutting measures.
I wish the airlines would take a long look a their entire fare structure. It is archaic and I suspect actually costs them money. The poster abvoe who wants to reroute MSY/IAH/EWR is right that they won't let that happen becuase of the routing. This is non-sensical. If they free up two seats on crwoded flights to take two seats on less crowded flights, it actually opens up possible sales. reduces VDBs and IDBs, etc.
Plus how much does CO (and others) spend enforcing all these rules. Perhpas its cheaper to give more discretion to TAs and GAs with clarity about managing to a series of goals (reduce VDBs and IDBs, provide better service to passengers needing changes (elites
), reduce loads on phone CSRs, etc.But insted the legacy carriers have held firm to their legacy pricing and fare structure. They need to focus as much on these issues as they do other cost cutting measures.
Last edited by otralot; Apr 23, 2008 at 9:51 am
#18
A FlyerTalk Posting Legend




Join Date: Apr 2001
Location: PSM
Posts: 69,232
#19




Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
I suspect that most users of the change fee are those that buy the later, cheaper fare but plan to travel on an earlier flight. The $25 change fee was less than buying the earlier flight. The $50 probably helps to neutralize the cost savings from buying a more off peak flight.
#20
Join Date: May 2004
Posts: 1,955
I suspect that most users of the change fee are those that buy the later, cheaper fare but plan to travel on an earlier flight. The $25 change fee was less than buying the earlier flight. The $50 probably helps to neutralize the cost savings from buying a more off peak flight.
#21




Join Date: Jan 2006
Location: ABE/PHL
Programs: CO Pt Infinite (1k life)/ 1MM - NW/DL Silver life/1 MM
Posts: 1,309
I paid the $25 fee before just to get put on the first class standby list in time for a gate upgrade, but $50 is more than I would be willing to spend for a better seat in coach and a chance for an upgrade. With the higher fee I'll just go with standby. Hopefully as someone else mentioned above this higher fee will be waived for Platinum similar to UA with 1k's.
#22




Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,649
#23




Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
#24
A FlyerTalk Posting Legend




Join Date: Apr 2001
Location: PSM
Posts: 69,232
#25




Join Date: Jan 2006
Location: ABE/PHL
Programs: CO Pt Infinite (1k life)/ 1MM - NW/DL Silver life/1 MM
Posts: 1,309
#26




Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
I do wonder what "effective immediately" means when posted here by Scott at 7pm. I wouldn't be surprised if he means "we're putting it into the system now and as soon as that's done and propogates out in the next day or two, the charge will be higher."
#27
Join Date: May 2006
Location: PHL/EWR
Programs: UA, AA
Posts: 1,821
Even US waives this fee for its elites.
I've rarely paid it, unless traveling with a non-status companion and wanted to ensure we got seats. As a Plat, clearing SBY on my route has been 100%.
I hope CO remembers that a big part of the reason we need same day flexibility is because their EWR schedule is more of a general outline than any sort of rigid execution. I don't get on earlier flights to dodge higher fares or to get home earlier, I do it when I see EWR is a mess and I want to get home period.
I've rarely paid it, unless traveling with a non-status companion and wanted to ensure we got seats. As a Plat, clearing SBY on my route has been 100%.
I hope CO remembers that a big part of the reason we need same day flexibility is because their EWR schedule is more of a general outline than any sort of rigid execution. I don't get on earlier flights to dodge higher fares or to get home earlier, I do it when I see EWR is a mess and I want to get home period.
#28




Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
I am guessing that one of the delayed features with this change will be an increase in the time to confirm. Rather than 3 hours, maybe 12 or 24 hours. Some other airlines have a longer change time.
Likely the reason for not announcing a change now - is that CO has to program and test it first. Just changing the dollar amount is an easier change.
Expanding the change time makes sense. If you happen to be on an oversold flight and want to change to an earlier flight - that frees up a seat on your oversold flight. Win/win for both you and CO.
Plus - I suspect that CO will make this feature available on line - rather then having to call.
Also - I do not see an Elite benefit here, as CO is so Elite heavy, what would be the point of the fee. CO could also have variable release times for allowing changes to particular flights. If a flight is nearly full, that could be held back - so not to impact sales. If light - then open right away at the window. If real light, maybe allow changes a couple of days sooner.
Likely the reason for not announcing a change now - is that CO has to program and test it first. Just changing the dollar amount is an easier change.
Expanding the change time makes sense. If you happen to be on an oversold flight and want to change to an earlier flight - that frees up a seat on your oversold flight. Win/win for both you and CO.
Plus - I suspect that CO will make this feature available on line - rather then having to call.
Also - I do not see an Elite benefit here, as CO is so Elite heavy, what would be the point of the fee. CO could also have variable release times for allowing changes to particular flights. If a flight is nearly full, that could be held back - so not to impact sales. If light - then open right away at the window. If real light, maybe allow changes a couple of days sooner.
Last edited by cova; Apr 23, 2008 at 3:38 pm
#29




Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
I am guessing that one of the delayed features with this change will be an increase in the time to confirm. Rather than 3 hours, maybe 12 or 24 hours. Some other airlines have a longer change time.
Plus - I suspect that CO will make this feature available on line - rather then having to call.
Plus - I suspect that CO will make this feature available on line - rather then having to call.
Hi Everyone, I just wanted to make you aware of some changes that well be making to our policy for same-day changes (SDCs). Well be implementing changes to this policy in two different stages between now and the next couple months. There are some positives to come, however, for now effective immediately, the fee for same-day confirmed changes on restricted tickets within 3 hours of departure will increase to $50.
Another reason for raising the fee immediately could be to pay the programmers for making the other changes.
#30

Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Lifetime Platinum, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,774
This is marginally tolerable as long as the standard change fee doesn't go up to $150 to follow in UA's footsteps (right off the cliff). $150 is flat-out absurd and borderline extortion.
I realize it's an extremely difficult environment to compete, but all the nickel-and-diming is not what Continental is about.
Something's gotta give...
I realize it's an extremely difficult environment to compete, but all the nickel-and-diming is not what Continental is about.
Something's gotta give...
Co appears to be implementing the $150 fee. I knew they would....the change fee is one of their favorite...and if it goes over well, they'll try to raise it again!
http://flyertalk.com/forum/showthrea...=1#post9629018
Last edited by Renard; Apr 24, 2008 at 9:18 pm


