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Originally Posted by pbarnette
(Post 9312002)
As has been stated, repeatedly by those that live abroad, it isn't like CO has a recognized, respected brand internationally, either. CO barely registers outside of the US. And, frankly, there is a reason. CO just doesn't compete with world-class carriers. They are not better than the top EU carriers. We won't discuss the Asian carriers, because it doesn't warrant discussion. The hard product, especially in BF, needs a massive upgrade to generate the penetration that you are proposing. And I don't think the soft product is better enough than what the big boys internationally offer.
The problem is NO American carrier can compete with the world's great flag carriers - there hasn't been a level playing field in that regard for decades. I would never suggest that CO can compare products with, say, SQ - that is just silly. |
Toshi |
Originally Posted by bocastephen
(Post 9312146)
I think the CO brand is certainly recognized globally as 'best in breed' for American carriers. Does every Tom, Juan, Chen and Toshi know this? No - but that is where the opportunity is.
The problem is NO American carrier can compete with the world's great flag carriers - there hasn't been a level playing field in that regard for decades. I would never suggest that CO can compare products with, say, SQ - that is just silly. You just explained why they should keep the UA name. If there's no way they can be as good as the foreign carriers, they're essentially not competing on service quality in foreign markets. So where's that put you in terms of name recognition. It would be foolish to keep an unknown name and spending a ton of money to market it when people are already aware the other guy exists. |
Originally Posted by bocastephen
(Post 9312146)
The problem is NO American carrier can compete with the world's great flag carriers - there hasn't been a level playing field in that regard for decades.
Originally Posted by sbm12
(Post 9312120)
I'm not sure one way or the other, and I actually don't think it matters at all. That sort of thing is addressed with marketing efforts locally, and it won't be that hard to make that work.
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Originally Posted by bocastephen
(Post 9311971)
This is what should be kept...
1) The Widebodies 2) The Pacific and Asian routes 3) Key European routes/slots/gates 4) PS and JFK 5) certain hubs (which ones is still open to debate) 6) LAX/SFO as Asian gateways and hubs for intra-west coast flights (if we don't buy AS, we will need to compete with them) 7) some 737s (all will need total cabin overhauls) 8) 757s (all will need total cabin overhauls and possibly engine swap-outs for RRs) 9) Cornerstone member of Star Alliance That's about all I can think of right now that should be kept...I know some will want to add the Suites and E+ to the list, but that's open to debate as to whether it fits CO's vision or not. I don't think they do. I'd rather see CO jettison the Suites, roll out the new BF ahead of the 787 delivery, using UA aircraft as the launch vehicle (many more J seats = more upgrades, maybe SWUs). With the added space, you have more J seats and space for a true Premium Economy product for flights to Asia, Europe and SA. You may be right on E+, given CO management tastes for cramming in the coach seats. UA management claims a significant revenue premium, but I'm sure that would get great scrutiny by new management. I hope it stays, as it is the single reason that UA has a better coach product than the other carriers. On the Suites, I don't see how the combined airline could truly compete in the international market without a F product. Certainly CO can help UA's mediocre soft product in F. But F will be key to important accounts on major routes. I suspect that the solution will be to refit CO's 777 to 3 class and UA's 767s to 2 class (which is generally what AA has done). That would allow the merged carrier to offer F in the major business markets but avoid the cost of providing F in markets that just don't generate enough paid F. CO's BF product has been one of the best J products in recent years, but it only works well for a smaller carrier that provides a small fraction of the service in its markets. The world's largest carrier will need to offer F to get the best yield possible. |
Originally Posted by bocastephen
(Post 9310179)
My last NW flight was a few months ago - and I hoped it would be my last NW flight forever. Surly staff, planes that are older and dirtier than some third-world carriers, haphazard service, and the feeling you're being nickel-and-dimed. If CO took over NW, it couldn't really do a piecemeal selection of routes/equipment (there is almost zero fleet commonality between the two airlines) - they would need to buy NW and try and integrate the entire airline, which as we all know, is a huge undertaking full of extensive risk and cost.
Have you ever flown any of these "third-world carriers" you allude to? TACA's fleet is younger than CO's. I believe Mexicana's is as well. Btw, both offer free drinks in Economy, both have IFE, MX even has free meals. I have a number of times recommended people fly AM over CO because the service is better. While developing countries have their share of issues, their carriers don't always. Rhetoric comparing NW to some third-world carriers may try to drive a point, in reality, even comparing CO to some of its third-world carriers shows that even CO can come up short. |
Originally Posted by channa
(Post 9312192)
You just explained why they should keep the UA name. If there's no way they can be as good as the foreign carriers, they're essentially not competing on service quality in foreign markets. So where's that put you in terms of name recognition. It would be foolish to keep an unknown name and spending a ton of money to market it when people are already aware the other guy exists.
The CO name isn't unknown, despite the claims of some. It's well known in the markets it serves, and is known to be the best of the US carriers - that is a reasonable legacy to build on and extend. Target and KMart sell similar products to a similar market segment. Target is known for decent quality products with good service, while KMart is known for lessor quality products and limited service. If the two companies combined, and assume that Target had a limited market presence across the country, which would be a better choice - keep the KMart brand because it's more well known, or assume Target's brand identity, bring the stores, merchandise and service up to Target standards and educate unfamiliar customers about the benefits of shopping at Target and why the new brand is better than Kmart? I think the decision there is easy, just like the one facing CO and UA. |
Originally Posted by TechBoy
(Post 9312225)
So basically you want to keep most of UA, including all of the widebody flying. But then you discard 152 Airbuses and a significant number of the 94 737s? How are you going to feed all of this international flying? It's not like CO has a bunch of narrowbodies sitting around doing nothing. It just doesn't make sense.....
You're suggesting that COUA fly the combined schedule of CO+UA, and I think that's the wrong approach. If they did, then of course they'd need all the equipment of both carriers. What I see happening is a significant trimming of the combined domestic capacity of COUA and a focus on building out the international strategy. That would leave a lot of Airbii and older 737s sitting on the sidelines. The younger 73s and hopefully all of the 75s can be cleaned up and used by the combined carrier to support the additional hubs and focus cities. There would be enough widebodies around to fly many domestic routes as well - those 76s need cabin overhauls and would fly domestic routes along with the 777s, just as UA does today. |
Originally Posted by channa
(Post 9312297)
Have you ever flown any of these "third-world carriers" you allude to?
TACA's fleet is younger than CO's. I believe Mexicana's is as well. Btw, both offer free drinks in Economy, both have IFE, MX even has free meals. I have a number of times recommended people fly AM over CO because the service is better. While developing countries have their share of issues, their carriers don't always. Rhetoric comparing NW to some third-world carriers may try to drive a point, in reality, even comparing CO to some of its third-world carriers shows that even CO can come up short. On the other hand, LAN has very nice planes with IFE and great food... and they are both third-world-country carriers... NWA has very nice planes like the A330 and A340, with routes to ASIA... nice IFE, good seats, and nice WC First seats. |
Originally Posted by channa
(Post 9312297)
Have you ever flown any of these "third-world carriers" you allude to?
TACA's fleet is younger than CO's. I believe Mexicana's is as well. Btw, both offer free drinks in Economy, both have IFE, MX even has free meals. I have a number of times recommended people fly AM over CO because the service is better. While developing countries have their share of issues, their carriers don't always. Rhetoric comparing NW to some third-world carriers may try to drive a point, in reality, even comparing CO to some of its third-world carriers shows that even CO can come up short. So, substitute my 'third world carrier' comment for the not-so-great national airline of your choice, like USAir as a good example. NW and US make great bedfellows. |
Originally Posted by bocastephen
(Post 9312392)
Target and KMart sell similar products to a similar market segment. Target is known for decent quality products with good service, while KMart is known for lessor quality products and limited service. If the two companies combined, and assume that Target had a limited market presence across the country, which would be a better choice - keep the KMart brand because it's more well known, or assume Target's brand identity, bring the stores, merchandise and service up to Target standards and educate unfamiliar customers about the benefits of shopping at Target and why the new brand is better than Kmart? I think the decision there is easy, just like the one facing CO and UA.
All joking aside, CO has a good reputation in the US because the US domestic market plays to its strengths of clean planes and consistent service. This goes double up front. Internationally, however, the weaknesses of the CO product (aging J; tight, uncomfortable Y seating; complete lack of "extras" in either class; mediocre lounge facilities) really rear their ugly head. You even see this domestically on longer routes - CO has nowhere near the market-share on transcons that UA and AA have. Even in CO's home turf of NYC, both UA and AA have more flights on bigger planes to LAX and SFO. I think it is a mistake to assume that CO will enjoy a good reputation abroad just because they have a good one in the domestic market. |
Originally Posted by pbarnette
(Post 9312524)
I think comparing CO's international product to Target is unfair to Target.
All joking aside, CO has a good reputation in the US because the US domestic market plays to its strengths of clean planes and consistent service. This goes double up front. Internationally, however, the weaknesses of the CO product (aging J; tight, uncomfortable Y seating; complete lack of "extras" in either class; mediocre lounge facilities) really rear their ugly head. You even see this domestically on longer routes - CO has nowhere near the market-share on transcons that UA and AA have. Even in CO's home turf of NYC, both UA and AA have more flights on bigger planes to LAX and SFO. I think it is a mistake to assume that CO will enjoy a good reputation abroad just because they have a good one in the domestic market. AA and UA have widebodies that CO doesn't, they both fly transcons from airports closer (physically and conceptually) to Manhattan, and in AA's case, have many of the key industry contracts locked up ages ago. Trying to fight for the transcon market with the likes of AA is a battle that is going to be lost. Many of your points about CO's weaknesses are on target, but many of the same weaknesses are shared by its US competitors, including UA. |
Originally Posted by bocastephen
(Post 9312430)
You're suggesting that COUA fly the combined schedule of CO+UA, and I think that's the wrong approach. If they did, then of course they'd need all the equipment of both carriers. What I see happening is a significant trimming of the combined domestic capacity of COUA and a focus on building out the international strategy.
I could see the combined airline dropping 10% of domestic capacity to focus on higher yielding traffic, but if you cut much more than that it starts to impact the efficacy of the network. |
I don't consider TACA, Mexicana, TAM, or LAN to be third-world carriers. I don't think Target and K-Mart are a good metaphor. United is like Wendy's. The quality varies somewhat, there's a lot of them and a large choice of things to eat. OTOH, they are inconsistent, and now that Big Dave isn't around anymore, QC is a problem. Nevertheless, they have some good bargains that you can take advantage of, their big value meal is a great deal, especially if you know how to work it and get the chili. They're crowded at rush time and empty at others. CO is like in-n-out. They're a smaller operator, but they control everything. No matter which store, The menu is the same, the seats are the same, the burger flippers are the same, in fact they use a cookie cutter design so the stores are the same. You can't order all that many different things but the things you order are good and consistent, but if you pay for it you can get a 4x4 animal style. The whole operation runs smoothly, with much nicer employees than you get at wendy's. Thus, its almost always crowded, even off hours. |
Originally Posted by bocastephen
(Post 9311535)
I'd say you need to put down that KoolAid.
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