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Originally Posted by sbm12
(Post 9309498)
UA has ~15 routes across the Atlantic to Europe (FCO, ZRH, 2xMUC, BRU, AMS, 2xCDG, 2xAMS, 5xLON).
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Originally Posted by Renard
(Post 9309704)
Don't forget about FRA....one out of LAX, SFO, 2X ORD, and 3X IAD.
It's still a difference between the mesh coverage that UA provides between more metro areas in the USA non-stop versus more total options with a USA connection - which isn't necessarily a good thing. Like I said before, no reason a combined CO/UA can do both. |
I agree...they should do both. Money is money. That is the benefit of a giant airliner...they can serve both the smaller and the larger. Now the only issue is 'can they do it well'.
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Originally Posted by bocastephen
(Post 9306297)
The NWA culture is no where near CO's - NW is anti-customer, from their nickel and dime initiatives, to the hostility employees direct at customers to channel their anger at management. The experience of flying these two airlines couldn't be more opposite.
UA is certainly not culturally aligned with CO, but it offers far more attractive bits and pieces to shore up CO's domestic and international growth - again, not a merger, but rather CO buying UA, and taking the pieces (routes, aircraft, slots, gates, a small handful of decent employees) which make sense and can fuel CO's ability to compete head to head with larger carriers. I've found NWA in the past year to be consistently good in terms of service. Suprising, given the history, I know, but they certainly did something to turn it around. While CO has some great crews, my experience with them has been hit or miss in terms of service quality. As for CO and UA being culturally aligned, I think from a service perspective, they're rather similar in terms of intent. Where they differ is in terms of empowerment. The CO staff seems to have their hands tied a bit more than the UA staff. So from a service perspective, it wouldn't be to difficult to integrate the two. Basically they need to strip some of the empowerment from the UA folks, and CO could teach them how to say, "No!" and they'd be all set. Let's just hope they don't alienate the customer base in the process. |
Originally Posted by gtownflyer
(Post 9307619)
Alleged three classes of service. United First Class makes me ashamed to be an American. It's an absolute disgrace and I would hope Continental would take steps to improve it.
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Originally Posted by channa
(Post 9309886)
I've found NWA in the past year to be consistently good in terms of service. Suprising, given the history, I know, but they certainly did something to turn it around.
Originally Posted by bocastephen
(Post 9306297)
The NWA culture is no where near CO's - NW is anti-customer, from their nickel and dime initiatives...
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Originally Posted by channa
(Post 9309886)
When is the last time you've flown either of these two? While I would have agreed wtih your post perhaps 2-3+ years ago, I've found that UA and NW have improved while CO appears to have slipped....
My last NW flight was a few months ago - and I hoped it would be my last NW flight forever. Surly staff, planes that are older and dirtier than some third-world carriers, haphazard service, and the feeling you're being nickel-and-dimed. If CO took over NW, it couldn't really do a piecemeal selection of routes/equipment (there is almost zero fleet commonality between the two airlines) - they would need to buy NW and try and integrate the entire airline, which as we all know, is a huge undertaking full of extensive risk and cost. |
I have two nice things to say about NW: 1) they have a nice regional product, I was on a CRJ-700 it was really nice and so was the FA on the flight; 2) the customer service people on the phone are really nice and helpful, I was expecting surly when I called and I got nice.
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Originally Posted by osxanalyst
(Post 9309955)
UA's F seat blows CO's BF seat out of the water. With the current seat upgrades, their C seat will be the best in the USA.
If you want to go down that road, CO's J product blows UA's J product out of orbit - and no, UA's J seat will not be the best in the USA. There are plenty of other competitors with better seats, including CO's new J seat to be introduced with the 787. |
Originally Posted by pbarnette
(Post 9310049)
...
I can't think of two more obvious nickel and dime initiatives than 50% EQMs and $5 for booze on TATL flights. Neither one is practiced by NWA. Not that NWA is blameless, but I think CO does just fine with the nickel and diming on their own. |
Originally Posted by bocastephen
(Post 9310361)
NWA - CoachChoice, food for purchase, restrictions on inflight drinks, etc...
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Originally Posted by bocastephen
(Post 9310306)
The comparison is not relevant - CO doesn't have a F product at all.
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Originally Posted by osxanalyst
(Post 9310647)
Actually, its very relevant. I can get a better seat on UA than CO. Period. Furthermore, UA 1k's and GS get 6x systemwide upgrades on UA that can be used to upgrade J-F for those of us that book J for business or to upgrade Y-J. CO offers nothing like this benefit.
True, CO doesn't offer SWUs, and we can debate all day about why they should - frankly, I don't think it would kill them to offer SWUs to Plats flying at or above a certain fare bucket on reservations made x days in advance (30, 45, etc.) and restricted to certain non-peak days of the week. However, CO's J product is much better than UA's - so the counter argument can be made that getting UA's J for a free upgrade isn't the biggest prize in the world. |
Originally Posted by bocastephen
(Post 9310306)
If you want to go down that road, CO's J product blows UA's J product out of orbit - and no, UA's J seat will not be the best in the USA. There are plenty of other competitors with better seats, including CO's new J seat to be introduced with the 787.
You are simply assuming that CO’s will be better because it will be coming at least one and 1/2 years later, when the 787’s finally do arrive. Talk about a vaporware claim! |
Originally Posted by osxanalyst
(Post 9310647)
Actually, its very relevant. I can get a better seat on UA than CO. Period. Furthermore, UA 1k's and GS get 6x systemwide upgrades on UA that can be used to upgrade J-F for those of us that book J for business or to upgrade Y-J. CO offers nothing like this benefit.
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