Left Items on CO Flight
Sep 10, 2007 | 4:23 pm
#16
Suspended
Join Date: Nov 1999
Posts: 24,150
Back to CO and I called it figuring it would cost me a few $$$ but whomever found it would agree to part with it. No answer. L&F at CO LAX told me I was sort of lucky as the plane I cam ein on was towed to hanger for a total cleaning, so if its on there they will find it overnight.
I called my phone and some guy picked it up, I asked where and who he was and he said he works for CO cleaning the palnes in teh hanger.
He told me he would give the phone to his Mgr and to call back in 1/2 hr. I did and the mgr told me he would have it waiting for me at the L&F room in 1/2 an hr and sure enough it was, and besides my 2 calls my bill when it came in showed no other Calls being made on it.
So although the chances of getting something like this back its better, if the plane wasnt loaded up and flown as a turn around, and that you reprt the loss ASAP and alot of time didnt pass.
Sep 10, 2007 | 4:27 pm
#17
Join Date: Apr 2007
Location: nyc
Programs: CO Plat & MP 1K
Posts: 870
other passengers can be the culprits ...
Once I was in a seat close to the front of Y on CO (due to elite status) but traded with someone in back to sit by a friend on the same flight. I left my Blackberry in the seat. But then I realized it and went back to get it. The PAX who I had traded with (giving him a better seat) had it and gave it to me immediately when I asked. But it was pretty clear to me that if I hadn't asked for it, I never would have seen it again.
In contrast, once on a fast train from Tokyo to Kyoto my daughter left her digital camera (an expensive one). When we checked into the hotel we asked the staff to help us. They located the camera in Hiroshima and had it sent express mail to our next stop on our trip with no cost to us!
In contrast, once on a fast train from Tokyo to Kyoto my daughter left her digital camera (an expensive one). When we checked into the hotel we asked the staff to help us. They located the camera in Hiroshima and had it sent express mail to our next stop on our trip with no cost to us!
Sep 10, 2007 | 4:52 pm
#18
Original Poster
Join Date: Dec 2004
Location: YYZ
Programs: HHonors Gold
Posts: 336
Yeah, I figured that I would either get a call really quickly or I wouldn't at all. I already called the baggage center back once and got the classic "don't call us we'll call you...
Atleast the "buy it back on Ebay" comment gave me a chuckle.
Sep 10, 2007 | 5:07 pm
#19
Suspended
Join Date: Jul 2002
Location: Southern, CA, USA
Programs: UA just 8800 mi short of Silver
Posts: 2,813
I left a pair of non-Bose headphones on an aircraft at CLE some months back. This was on a Thursday night and I didn't realize it until Saturday, so I waited until I was back there on Sunday to see if they had been turned in to someone. Upon arriving in CLE, I checked in with a very helpful CSR who put me in contact with their lost and found department. I described them to the person in lost and found and he disappeared from the other end of the line for awhile then came back. "They aren't Bose, right?" he asked. "No, sir," I replied. "Well, I can't find yours, but I have quite a few Bose in here. You can have one of them it you want." I declined.
Check one:
[ ] More than 10
[ ] More than 50
Sep 10, 2007 | 6:07 pm
#20
Join Date: Feb 2000
Location: Los Angeles, CA, USA
Programs: AA EXP and Lifetime Gold, UA LifetMarriott Lifetime Platinum, Hilton Diamond
Posts: 1,011
I saw a CNN report about a website called lostipods.com. If someone found your ipod and they can use that site to find you.
Sep 10, 2007 | 6:18 pm
#21
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
[X] More than 50
Sep 16, 2007 | 5:09 am
#22
Join Date: Sep 2002
Posts: 235
These are great suggestions, and I hope someone is listening.
I am constantly losing iPods, cell phones, sunglasses, etc. while traveling, and have never once had an item returned on CO. This is despite the fact that I had my name and phone number engraved on each of the iPods I have lost.
The other day, I lost my favorite sunglasses at the PC (which I am having a hard time replacing). While passing through IAH, I stopped at the little sunglass store in C and bought a different pair, which I promptly lost on a connecting flight approximately 30 mins later.
I recognize that it is my fault for losing these items, and that the folks who are keeping the items are probably very poorly paid, so I don't get too upset, but...
Some suggestions:
(1)Have someone from the flight crew (or gate crew) walk the plane immediately after passengers deboard and pick up anything of obvious value that they can see on the seats, in the luggage compartment, etc. and have them tag with flight # and date. I'm not suggesting that they are required to look under seats or go through seat back compartments, etc. but I would bet that there are a lot of ipods, phones, etc. left on seats when people put them down when they are pulling out there luggage.
(2) Require the cleaning crews also to tag all items found with flight # and date. And perhaps have security occasionally test the ground crews for honesty by planting some items to see if they're turned in or stolen.
(3) Institute a computer matching system where a passenger can request by flight # and date if an item was found. The minute I asked Lost and FOund if they had my old blue sweater that I left on a flight, and they were not interested in even knowing the flight, I knew that there was no way it would be found even if they had it.
I am constantly losing iPods, cell phones, sunglasses, etc. while traveling, and have never once had an item returned on CO. This is despite the fact that I had my name and phone number engraved on each of the iPods I have lost.
The other day, I lost my favorite sunglasses at the PC (which I am having a hard time replacing). While passing through IAH, I stopped at the little sunglass store in C and bought a different pair, which I promptly lost on a connecting flight approximately 30 mins later.
I recognize that it is my fault for losing these items, and that the folks who are keeping the items are probably very poorly paid, so I don't get too upset, but...
Some suggestions:
(1)Have someone from the flight crew (or gate crew) walk the plane immediately after passengers deboard and pick up anything of obvious value that they can see on the seats, in the luggage compartment, etc. and have them tag with flight # and date. I'm not suggesting that they are required to look under seats or go through seat back compartments, etc. but I would bet that there are a lot of ipods, phones, etc. left on seats when people put them down when they are pulling out there luggage.
(2) Require the cleaning crews also to tag all items found with flight # and date. And perhaps have security occasionally test the ground crews for honesty by planting some items to see if they're turned in or stolen.
(3) Institute a computer matching system where a passenger can request by flight # and date if an item was found. The minute I asked Lost and FOund if they had my old blue sweater that I left on a flight, and they were not interested in even knowing the flight, I knew that there was no way it would be found even if they had it.
Sep 16, 2007 | 5:33 am
#23
Join Date: Oct 2006
Location: Somewhere between Pittsburgh and Akron
Programs: Marriott Plat,Priority Club Plat
Posts: 215
This is an area that Continental really needs to work on. See this previous thread: http://www.flyertalk.com/forum/showthread.php?t=713541
Stuff is stolen along the way starting with the ground crews and stuff is not itemized in any way where it can be identified easily by Lost and Found even if it gets there.
Some suggestions:
(1)Have someone from the flight crew (or gate crew) walk the plane immediately after passengers deboard and pick up anything of obvious value that they can see on the seats, in the luggage compartment, etc. and have them tag with flight # and date. I'm not suggesting that they are required to look under seats or go through seat back compartments, etc. but I would bet that there are a lot of ipods, phones, etc. left on seats when people put them down when they are pulling out there luggage.
(2) Require the cleaning crews also to tag all items found with flight # and date. And perhaps have security occasionally test the ground crews for honesty by planting some items to see if they're turned in or stolen.
(3) Institute a computer matching system where a passenger can request by flight # and date if an item was found. The minute I asked Lost and FOund if they had my old blue sweater that I left on a flight, and they were not interested in even knowing the flight, I knew that there was no way it would be found even if they had it.
Stuff is stolen along the way starting with the ground crews and stuff is not itemized in any way where it can be identified easily by Lost and Found even if it gets there.
Some suggestions:
(1)Have someone from the flight crew (or gate crew) walk the plane immediately after passengers deboard and pick up anything of obvious value that they can see on the seats, in the luggage compartment, etc. and have them tag with flight # and date. I'm not suggesting that they are required to look under seats or go through seat back compartments, etc. but I would bet that there are a lot of ipods, phones, etc. left on seats when people put them down when they are pulling out there luggage.
(2) Require the cleaning crews also to tag all items found with flight # and date. And perhaps have security occasionally test the ground crews for honesty by planting some items to see if they're turned in or stolen.
(3) Institute a computer matching system where a passenger can request by flight # and date if an item was found. The minute I asked Lost and FOund if they had my old blue sweater that I left on a flight, and they were not interested in even knowing the flight, I knew that there was no way it would be found even if they had it.
Always remember when you leave something on the plane and you call CO file the report and give as much info as possible.
Sep 16, 2007 | 11:04 am
#24
Join Date: May 2002
Posts: 445
There's No "Found" just "Lost"
The only time anything Lost on a Continental plane was returned was when a flight attendant that knew me from commuting brought my cell phone to me before I left the terminal.
The seat pockets are balck holes There is no found in the lost and found
The seat pockets are balck holes There is no found in the lost and found
Sep 16, 2007 | 12:46 pm
#25
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
As a gate agent I am asked all the time to look for stuff left on board (LOB). I am often back on the plane before anyone else (the cleaners, the cateriers) and I still can't find alot of stuff "lost". I also let our cleaners know that something had been misplaced so that they can keep a look out for it while concentrating on cleaning the plane. I have seen small jewerly items get stuck in the tracks of the seats, stuff left in the overheads that doesn't get discovered until a really tall person sees it, or if we stand on the seats to look. Unfortunately theft does happen but not all items missing are stolen. I personally left a tube on board and totally forgot that I had even brought it with me. I had left it in the overhead. This tube flew around the system for over a month before someone found it and turned it in. Because my name and phone number was on it I got it back. Label your items and always double check your stuff before leaving the gate area....it is so much easier to get your stuff back to you before you leave the airport.