COInsider: The Chase Code On-Hold Bug Is Back
Aug 1, 2007 | 3:58 pm
#1
Original Poster
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Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 47,159
COInsider: The Chase Code On-Hold Bug Is Back
The bug that was putting the incorrect ticket limit on reservations placed on hold using the Chase ONEPASS code has returned.
Now, the ticket limit the system is assigning is 4 hours - in addition, the website often kicks out an error when you get to the last confirmation step, and this is a clear indication that the wrong ticket limit was assigned.
I made a reservation last night and discovered it was gone when I went to buy it just now - and when I rebooked it (at a higher fare, no less), I got the wrong ticket limit assigned again.
The Web Desk is no help - they are telling me that there is no 'reserve' or 'hold' feature for Onepass and are completely clueless about the 5% discount code. I had to call the Elite Desk to change the ticket limit, and although they did it, the agent was not aware of the benefit.
I am pretty unhappy at having to pay a higher fare because of the technical error, and equally unhappy the memories of the help desk folks have been seemingly erased.
Now, the ticket limit the system is assigning is 4 hours - in addition, the website often kicks out an error when you get to the last confirmation step, and this is a clear indication that the wrong ticket limit was assigned.
I made a reservation last night and discovered it was gone when I went to buy it just now - and when I rebooked it (at a higher fare, no less), I got the wrong ticket limit assigned again.
The Web Desk is no help - they are telling me that there is no 'reserve' or 'hold' feature for Onepass and are completely clueless about the 5% discount code. I had to call the Elite Desk to change the ticket limit, and although they did it, the agent was not aware of the benefit.
I am pretty unhappy at having to pay a higher fare because of the technical error, and equally unhappy the memories of the help desk folks have been seemingly erased.
Aug 1, 2007 | 6:22 pm
#2
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
The bug that was putting the incorrect ticket limit on reservations placed on hold using the Chase ONEPASS code has returned.
Now, the ticket limit the system is assigning is 4 hours - in addition, the website often kicks out an error when you get to the last confirmation step, and this is a clear indication that the wrong ticket limit was assigned.
I made a reservation last night and discovered it was gone when I went to buy it just now - and when I rebooked it (at a higher fare, no less), I got the wrong ticket limit assigned again.
The Web Desk is no help - they are telling me that there is no 'reserve' or 'hold' feature for Onepass and are completely clueless about the 5% discount code. I had to call the Elite Desk to change the ticket limit, and although they did it, the agent was not aware of the benefit.
I am pretty unhappy at having to pay a higher fare because of the technical error, and equally unhappy the memories of the help desk folks have been seemingly erased.
Now, the ticket limit the system is assigning is 4 hours - in addition, the website often kicks out an error when you get to the last confirmation step, and this is a clear indication that the wrong ticket limit was assigned.
I made a reservation last night and discovered it was gone when I went to buy it just now - and when I rebooked it (at a higher fare, no less), I got the wrong ticket limit assigned again.
The Web Desk is no help - they are telling me that there is no 'reserve' or 'hold' feature for Onepass and are completely clueless about the 5% discount code. I had to call the Elite Desk to change the ticket limit, and although they did it, the agent was not aware of the benefit.
I am pretty unhappy at having to pay a higher fare because of the technical error, and equally unhappy the memories of the help desk folks have been seemingly erased.
Aug 1, 2007 | 6:26 pm
#3
Original Poster
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 47,159
Thank you Scott! Your help is greatly appreciated. A PM is on it's way.