Consider switch to Delta
#16
FlyerTalk Evangelist




Join Date: Apr 2006
Location: Los Angeles, California
Programs: United LT-GS, AA LT-Plat, Hyatt LT-Globalist, Hilton LT-Diamond, Marriott LT-Titanium, Hertz PC
Posts: 15,822
I have been with CO since 90’s and am Platinum currently. I like CO's clean airplanes, food service, good first class upgrade and friendly flight attendants.
The problem I have with CO is their LAX schedule. I visit New York often, but for most other destinations I have to connect.
I recently took a Delta flight, and was surprised that DL has many direct flights from LAX (BOS, Oakland and SEA etc). I like DL's LCD monitor display at the terminal. SLC is a good airport to connect (good restaurants and easy connection). I was also surprised Crown Room has improved a lot and am actually better than PC.
I discover DL dumped their infamous policy on LUT tickets. Skymiles has better partners to redeem for me. (DL: 140,000 on CI or SQ F to Asia, CO needs 200,000 on BR)
The question is: should I switch?
The problem I have with CO is their LAX schedule. I visit New York often, but for most other destinations I have to connect.
I recently took a Delta flight, and was surprised that DL has many direct flights from LAX (BOS, Oakland and SEA etc). I like DL's LCD monitor display at the terminal. SLC is a good airport to connect (good restaurants and easy connection). I was also surprised Crown Room has improved a lot and am actually better than PC.
I discover DL dumped their infamous policy on LUT tickets. Skymiles has better partners to redeem for me. (DL: 140,000 on CI or SQ F to Asia, CO needs 200,000 on BR)
The question is: should I switch?
DL has expanded aggressively overseas; I am impressed. DL also offers elite status for life--that's important to me. Finally, I have flown DL a few times recently and am increasingly impressed. IMO, when it comes to the airline to watch, DL has taken the lead away from Continental.
#17



Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,849
There's a slight grass-is-greener quality to these comments. DL regulars often talk of their love for PC's with free wi-fi, "superb" staff and mo-better snacks.
I might think IAH's E-Concourse PC is the overall best lounge, period. But the new DL CRC in Atlanta's C-Concourse has a hipper decor. And, uh, free dial-up.
I also think equipment dictates the Y experience as much as amenities today's airlines seem to inconsistently offer. I've had vile meals on DL, some tasty fare on CO, and vice versa. Best steak I ever ate at 35,000 feet was out of Guadalajara on china service with real silverware on a DL run. Next trip, same equipment and fare class, we got cold turkey wraps and no video of any kind. I like DL's IFE in Y very much - that is, the product available only on ex-Song 757's.
My preference depends on livery and even tail number being compared. Even in the same city pairs, nothing is a given on board.
I might think IAH's E-Concourse PC is the overall best lounge, period. But the new DL CRC in Atlanta's C-Concourse has a hipper decor. And, uh, free dial-up.
I also think equipment dictates the Y experience as much as amenities today's airlines seem to inconsistently offer. I've had vile meals on DL, some tasty fare on CO, and vice versa. Best steak I ever ate at 35,000 feet was out of Guadalajara on china service with real silverware on a DL run. Next trip, same equipment and fare class, we got cold turkey wraps and no video of any kind. I like DL's IFE in Y very much - that is, the product available only on ex-Song 757's.
My preference depends on livery and even tail number being compared. Even in the same city pairs, nothing is a given on board.
#18


Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 7,381
I too love Continental's product, but the reduced EQM for mileage earned toward NW Worldperks have made me book away from Continental.
I do get a bit tired of the constant mooing about 50% EQM. Please remember that DL is the home of the 0% EQP's which is why I do not fly them.
I do get a bit tired of the constant mooing about 50% EQM. Please remember that DL is the home of the 0% EQP's which is why I do not fly them.
#19
Suspended
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
I don't give a rat's a** whether it makes sense for CO's bottom line to give fewer EQMs for cheap fares. The fact of the matter is that this thread is about whether it makes sense for the consumer to switch their FF program. CO does not operate in a vacuum and the DL and NW programs might be deemed as roughly equivalent by some (even if not by others), and things like 50% EQMs should go into the calculus of determining which program to consider.
I am amazed how quickly people on this board are willing to forgive every example of CO cheapness or inflexibility, because CO "is profitable" or it "makes business sense." I mean, why exactly should I care? Isn't it clear by now that airlines don't really go out of business? And that FF programs have become such a profit center that they aren't going anywhere, even in mergers and bankruptcy? CO doesn't have to offer full EQMs or lifetime elite status or whatever, but these are negatives for the consumer, no matter how you slice it. Besides, do you honestly think that the real key to CO's long-term success is whether it gives 50% EQMs?
#20
Join Date: Mar 2006
Location: SFO
Programs: DL DM/MM; UA Premier 1K; AA EXP; ICH Plat Ambassador
Posts: 1,565
No, I read it.
Bottom line is that I'd rather be on CO in Y than deal with the entire curb to curb experience of DL! Plus, in the 50% chance you don't get that UG on DL... uh... have you FLOWN DL's Y???
That said, it will be interesting to see how much meat there really is behind DL's new branding... if they can deliver on all their new talk, DL may end up becoming a VERY different airline. I'm keeping an open mind.
Bottom line is that I'd rather be on CO in Y than deal with the entire curb to curb experience of DL! Plus, in the 50% chance you don't get that UG on DL... uh... have you FLOWN DL's Y???
That said, it will be interesting to see how much meat there really is behind DL's new branding... if they can deliver on all their new talk, DL may end up becoming a VERY different airline. I'm keeping an open mind.
#21
Suspended
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
The wife reported a similar experience in NW TATL Y recently. Booked our next Y trip home on NW, expressly to get the A330, which is vastly superior in Y to anything CO flies over the pond, with its AVOD, power ports, 2-somes, and extra legroom. I will definitely take a NW or DL TATL Y flight over the CO sardine can, anytime.
I am really beginning to believe in the "new" DL. They may not pull it off, but I feel that they are at least aspiring to a product, which is significantly better than much of what else is on the market. At best, CO strives to be "least worst", or so it seems to me. I think you would be crazy to not hope that DL succeeds and, if they do, consider flying them much more.
#22
Suspended
Join Date: Jul 2004
Posts: 17,769
Originally Posted by pbarnette
I am amazed how quickly people on this board are willing to forgive every example of CO cheapness or inflexibility, because CO "is profitable" or it "makes business sense."
#23



Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 2.017 MM, Hilton Life Diamond, IHG Diamond, Avis CHM, Marriott Titanium (life gold), AA Gold
Posts: 8,052
Since I use Verizon card, wifi is not as important. My observation of CRC v.s. PC is :
1. LAX CRC is bigger than LAX PC with more bathrooms.
2. Free shoe shine at some CRC (SLC).
3. Better wine at CRC. LAX PC serves two bucks chuck. It's pretty sad. CRC also serves Mojitos, not at PC.
4. Better snacks. CRC serves premium nut mix and they change their snacks through out the day.
5. CRC has a quite area with no cell phones allowed. ^
1. LAX CRC is bigger than LAX PC with more bathrooms.
2. Free shoe shine at some CRC (SLC).
3. Better wine at CRC. LAX PC serves two bucks chuck. It's pretty sad. CRC also serves Mojitos, not at PC.
4. Better snacks. CRC serves premium nut mix and they change their snacks through out the day.
5. CRC has a quite area with no cell phones allowed. ^
Having said that, I will agree that in general I do prefer a PC (or even more a BR) over a CRC. The PC in ATL is always very crowded, and many suspect that is due to CRC members wanting to use the Internet there! Last year there was talk that free wireless Internet was in the works, but there has been nothing but silence since then...
David
#24
Suspended
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
Yes. But it isn't up to me to ensure they make a profit. And as long as they are the only US ST airline giving 50% EQM, then I don't think it unreasonable to question whether many might not be better served with DL or NW.
#25




Join Date: Aug 2005
Location: SFO
Programs: Free Agent, Any Status is Accidental
Posts: 1,395
Just an interesting note re: the mileage, etc.: I'm getting better mileage accrual rates by staying elite with Delta, even though I'm flying CO 3-4 times more than I am DL.. I'm earning more miles on their partner for flying them then if I just used my Onepass acount.. pretty wierd to me...
#26
Join Date: Mar 2006
Location: SFO
Programs: DL DM/MM; UA Premier 1K; AA EXP; ICH Plat Ambassador
Posts: 1,565
CO isn't the only US ST airline with 50% EQM's. If you fly below a U basis code on CO metal, you will get only 50% WorldPerks EQM's.
By the way, starting in June, NW will punish your WP banked miles severely for flying on cheap Air France tickets.
Last edited by mike_plat; May 11, 2007 at 11:07 pm
#27
Suspended
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
I am sure that CO will hit you for AF cheapies two. They already give nothing for KL's cheapest.

