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Old Feb 1, 2007 | 8:30 pm
  #16  
 
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Wouldn't this be a sight to see....

A PAX gets yanked from the back (Y Pax in a middle seat) to be upgraded to FC as the door is closing...the FA's make their usual announcements after take-off and the PAX then opens the CO magazine and fills out the OP enrollment card while sitting next to you, then handing it to the FA during the flight.
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Old Feb 2, 2007 | 7:57 am
  #17  
 
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Originally Posted by kingalien
Actually there were 3 empty FC seats on a recent early morning (0600) BWI-IAH flight. Flight was not full so I guess there were no other elites and I did not see any obvious occupied middle seats (didn't try counting heads ).

So should three pax be upgraded anyway? Heavens forbid no, integrity must always be maintained!


Before my husband was Silver elite I would try to get him upgraded with me, also Silver. An upgrade only happened once and that was because the GA felt sorry for us because we had to put our cat down the night before our trip to Puerto Rico. Other than that, I have flown several times up front with the front of the plane empty and the back jammed packed. In the olden days, last month, we could sit in the Exit row, so it wasn't so bad. In this new era of no silvers in the Exit row it will be difficult for us both if we don't get upgraded..
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Old Feb 2, 2007 | 8:09 am
  #18  
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Originally Posted by VideoPaul
Let's suppose there is an empty first class seat (very unlikely), AND...


...there are no plats to upgrade
...there are no golds to upgrade
...there are no silvers to upgrade
...there are no ST Elite to upgrade
...there is no one extraordinary making themsemves readily apparent (clergy, military, someone elderly)

then WHY NOT upgrade someone in a middle seat? This imediately makes THREE Y pax have a much more comfortable flight. It's called customer service and this is what CO has become exceptional at. I can't imagine a flgiht where there's not SOMEONE in the back who is OP or ST Elite who would like the bump up to the front of the plane...but just supposing this ever happened, what's the downside of making three Y pax happier?

--PP
The downside is that it would result in a completley arbitrary decision by the GA or FA. How would they determine which middle seat passenger to upgrade? The one who offered the largest bribe? The one is the best looking? The one who flirted with them the most? The one who is most obese?

You see the point. As I've stated numerous times on this forum, rules exist for a reason. And, the rules are that non-elites don't get upgraded even if there is a seat in F.

I can see the new OnePass published elite upgrade order now: "CO elite upgrades are prioritized in the following order at the airport: Plats, Plat companions, Golds, etc. . . . . In the event that all elites, elite companions, other Skyteam elites who otherwise would not have upgrade privileges on CO, elderly people, priests, rabbis, nuns, and elites from other alliances like OneWorld or Star have been upgraded, the Gate Agent will upgrade a passenger seated in any middle seat. Such a selection will be completely arbitrary and based upon whatever criteria tickles the Gate Agent's fancy at that particular moment, including, but not limited to, bribes, obesity, looks, charm, height, or hair."

Last edited by CO 1E; Feb 2, 2007 at 9:12 am
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Old Feb 2, 2007 | 9:09 am
  #19  
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On most flights, this point is moot. Seems like everyone and their brother is Elite nowadays. Unless the flight is flying with a 10% load. I've seen flights where there are more people in F than in the back (I wonder if the plane will tip over with all that weight up front).
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Old Feb 2, 2007 | 9:21 am
  #20  
 
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Originally Posted by CLEHillbilly
Wouldn't this be a sight to see....

A PAX gets yanked from the back (Y Pax in a middle seat) to be upgraded to FC as the door is closing...the FA's make their usual announcements after take-off and the PAX then opens the CO magazine and fills out the OP enrollment card while sitting next to you, then handing it to the FA during the flight.
I may start doing this to mess with FlyerTalkers minds....
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Old Feb 2, 2007 | 1:49 pm
  #21  
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Originally Posted by VideoPaul
When CO status-matched me from AA EXP to get my business they explained that they want their most frequent flyers up front, and that a first class seat empty should be almost nonexistent. (It was commonplace on AA). I find it kind of hard to believe that there was not SOMEONE with at least silver status that could have gotten the battlefiend upgrade. If not, personally, I would have found an excuse to upgrade SOMEONE. Was there a military serviceman on board? An elderly flyer? Someone in a middle seat?

--PP
I will just add that CO Senior Management has assured me that a report is generated every day which shows any flight which operated with any seats empty in F, and the status of those sitting in coach. I can count on one hand the number of flights which have had empty seats in F over the past 4 years, and I have never flown in the back with any empty seat upfront.

Of course - YMMV.

Last edited by seattleBH; Feb 2, 2007 at 1:49 pm Reason: (correct spelling)
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Old Feb 2, 2007 | 4:01 pm
  #22  
 
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Originally Posted by CO 1E
The downside is that it would result in a completley arbitrary decision by the GA or FA. How would they determine which middle seat passenger to upgrade? The one who offered the largest bribe? The one is the best looking? The one who flirted with them the most? The one who is most obese?
Were they to implement such a policy, it might occur to them to select the lucky non-elite by, say, class of fare, time of booking, time of checkin... just like they prioritize Elites for EUA.
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Old Feb 2, 2007 | 5:01 pm
  #23  
 
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If filling up the forward cabin is a requirement at CO, then it sounds like they should change the name of that cabin from first class to upgrade class.
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Old Feb 2, 2007 | 5:20 pm
  #24  
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Originally Posted by mlcrx2b
If filling up the forward cabin is a requirement at CO, then it sounds like they should change the name of that cabin from first class to upgrade class.
Then again, CO makes a big deal of its "complimentary space-available first class upgrades."

Does this phrase not imply that, as long as an FC seat is unfilled, it would be available for a passenger who is eligible for an upgrade?
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Old Feb 5, 2007 | 5:21 am
  #25  
 
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Yes, there is a report generated every day showing what flights went out with empty seats in First Class AND ELITE CUSTOMERS SITTING IN COACH. It is a BIG DEAL when this occurs out of our station. The company is huge on fufilling our commitment made to you regarding "unlimited complimentry upgrades". It is not about just filling up the First Class cabin.

Hope this clears up any confusion......

Have a great day!
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Old Feb 5, 2007 | 1:50 pm
  #26  
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Originally Posted by VideoPaul
Let's suppose there is an empty first class seat (very unlikely), AND...


...there are no plats to upgrade
...there are no golds to upgrade
...there are no silvers to upgrade
...there are no ST Elite to upgrade
...there is no one extraordinary making themsemves readily apparent (clergy, military, someone elderly)

then WHY NOT upgrade someone in a middle seat? This imediately makes THREE Y pax have a much more comfortable flight. It's called customer service and this is what CO has become exceptional at. I can't imagine a flgiht where there's not SOMEONE in the back who is OP or ST Elite who would like the bump up to the front of the plane...but just supposing this ever happened, what's the downside of making three Y pax happier?

--PP
This is absurd. The proper thing to do would be to upgrade no one and given an elite an empty seat next to him in F.
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Old Feb 5, 2007 | 6:27 pm
  #27  
 
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Originally Posted by WineIsGood
I may start doing this to mess with FlyerTalkers minds....
LOL....Good Idea!
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Old Feb 5, 2007 | 9:11 pm
  #28  
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I flew last week from DTW to IAH and the last two rows of 1st were empty. I know b/c at the last minute they upgraded a NW Elite to the seat next to mine and she promptly fell asleep on me. I moved, looked over my shoulder, stood up and asked the FA if I could move to the last row of 1st. She said we could ALL spread out, and as I took my seat in row 4, I asked the FA how could there possibly be free seats on this flight. I don't always get upgraded on this route and it's usually a guessing game until I get to the counter, so I found the empty seats odd.

She told me that there might be Elites in back BUT the GA should've upgraded them if there were. I'm remembering that in case I miss an upgrade in the future. For the record, there were about 6 people in 1st Class. The back seemed pretty full, but how can we tell who is Elite or not? I've only once before ever flown in such an open 1st Class cabin.
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