I'm trying to figure out:

(1) whether support can apply my EFTD award to a trip I purchased a few days ago but couldn't figure out how to apply the certificate
(2) if not, whether support will comp me status on this flight, because it will qualify me for silver at its close

So I emailed support. They said that #1 is possible, but I needed to call a number. I called the number. The agent was very confused and eventually told me it was not possible. I then re-emailed support, who then again told me I needed to call.

I work and travel a lot of hours and don't really have time to deal with this never-ending circle, especially sicne I don't even know if it's possible. Does anyone know if support can apply an EFTD award to a flight after it has been purchased? Do you think that given the EFTD award and the fact that I will be elite silver after the flight, they would comp me status on the flight?

(I am only now qualifying for silver because I only recently started my high travel job. So it would be clear to them that I would easily be gold and potentially plat next year.)