Co-star
Jan 29, 2008 | 10:12 am
#46
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,487
I'm a Platinum Co-Star member and typically fly 150K EQM per year with lots of Y fare tix purchases ---
If a Co-Star members enters the 1st class upgrade queue the day of the flight he/she is immediately sent to the front of the queue, regardless of how many non co-star platinum's may be ahead of him/her on the list.
If a Co-Star members enters the 1st class upgrade queue the day of the flight he/she is immediately sent to the front of the queue, regardless of how many non co-star platinum's may be ahead of him/her on the list.
Jan 29, 2008 | 10:33 am
#47
FlyerTalk Evangelist
Join Date: May 2001
Location: Washington, DC
Programs: DL Diamond, B6 Mosaic, AS MPV Gold, UA Gold MM, Marriott Plat, SPG Plat, Nat'l Exec Elite
Posts: 16,679
And how did you find out that juicy little nugget of information regarding CO *?
Jan 29, 2008 | 10:45 am
#48
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Grazie Gold Lounge
Programs: UA-2MM; GalacticXpress-Irridium
Posts: 10,332
Has nothing to do with star status. It's because you are plat and on a Y fare that trumps the other plats. I'm star-struck myself and don't trump others on the standby list.
Jan 8, 2009 | 10:40 pm
#49
Join Date: Oct 2007
Location: Spring, TX (17 minutes from IAH - then another 30 to park)
Programs: CO PresPlat, IHG Plat RA, WN A+, FL a+, Avis PC
Posts: 16
From a CoStar thread, back in 2003
from behind the password protected coair.com
CoStars are Continentals best customers, based on annual revenue contribution.
Continental Technology has centralized all customer databases into the Customer Information Systems (CIS), allowing reports and tools to have one source of customer information. This technology supports tools that:
Tell us how much customers spend per year and ranks them accordingly
Predict how likely a customer is to continue flying on Continental or defect to another airline based upon service events and frequency of travel
Provide information such as the GM Report, the Concierge Report and the Inflight Report, to name a few, for all customer contact employees
By focusing on our most valuable customers, we are able to identify CoStars and differentiate the service we provide to these valuable customers. Consider this:
Continentals top ten customers, as identified by First to Favorite, generated $1.2 MM in the last twelve months. Individually, on average they spend over $100,000 a year on travel.
Can we afford to lose this type of customer?
The goal is to retain CoStars. We do this by offering a higher more personal level of service. We need CoStars to fly Continental often and exclusively
CoStars are Continentals best customers, based on annual revenue contribution.
Continental Technology has centralized all customer databases into the Customer Information Systems (CIS), allowing reports and tools to have one source of customer information. This technology supports tools that:
Tell us how much customers spend per year and ranks them accordingly
Predict how likely a customer is to continue flying on Continental or defect to another airline based upon service events and frequency of travel
Provide information such as the GM Report, the Concierge Report and the Inflight Report, to name a few, for all customer contact employees
By focusing on our most valuable customers, we are able to identify CoStars and differentiate the service we provide to these valuable customers. Consider this:
Continentals top ten customers, as identified by First to Favorite, generated $1.2 MM in the last twelve months. Individually, on average they spend over $100,000 a year on travel.
Can we afford to lose this type of customer?
The goal is to retain CoStars. We do this by offering a higher more personal level of service. We need CoStars to fly Continental often and exclusively
Jan 8, 2009 | 10:54 pm
#50
FlyerTalk Evangelist
Join Date: May 2001
Location: Washington, DC
Programs: DL Diamond, B6 Mosaic, AS MPV Gold, UA Gold MM, Marriott Plat, SPG Plat, Nat'l Exec Elite
Posts: 16,679
Wow, sounds like most of my CO flights in F regardless of whether I'm a CO * or not.
Jan 9, 2009 | 6:50 am
#51
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Jan 9, 2009 | 7:38 am
#52
Join Date: Jun 2002
Location: EWR
Posts: 318
Just for the record there are NO benefits associated with being a CO-Star. It is simply an INTERNAL value metric based on revenue. The only time a "Star" should get any priority in relation to his/her "Stardom" is in the case of reaccomodation during irregular operations. CO-Stars should always be taken care of first. In the real world even that may not happen as most line employees can't readily see CO-Star status without actually looking for it.
Jun 7, 2009 | 2:04 pm
#53
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,206
*'s Served First
Just for the record there are NO benefits associated with being a CO-Star. It is simply an INTERNAL value metric based on revenue. The only time a "Star" should get any priority in relation to his/her "Stardom" is in the case of reaccomodation during irregular operations. CO-Stars should always be taken care of first. In the real world even that may not happen as most line employees can't readily see CO-Star status without actually looking for it.
The non-revs were left with no choices, but it looks like everyone else got what they wanted. If this is a new trend, ^ to CO for at least having choices available to their most frequent fliers.
Jun 7, 2009 | 2:56 pm
#54
Join Date: Feb 2008
Posts: 1,608
I dont know if this helps, but any SkyTeam Elite member excluding CO Elites have a star next to their name .... so perhaps this is the star you are referring to.
When I travel on Continental (I am a DL Silver), I have a star "*" next to my name, but my dad who is an OP Elite does not have a star, rather, he has the standard elite designation.
When I travel on Continental (I am a DL Silver), I have a star "*" next to my name, but my dad who is an OP Elite does not have a star, rather, he has the standard elite designation.
Jun 7, 2009 | 2:58 pm
#55
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United LT-GS, AA LT-Plat, Hyatt LT-Globalist, Hilton LT-Diamond, Marriott LT-Titanium, Hertz PC
Posts: 15,825
I dont know if this helps, but any SkyTeam Elite member excluding CO Elites have a star next to their name .... so perhaps this is the star you are referring to.
When I travel on Continental (I am a DL Silver), I have a star "*" next to my name, but my dad who is an OP Elite does not have a star, rather, he has the standard elite designation.
When I travel on Continental (I am a DL Silver), I have a star "*" next to my name, but my dad who is an OP Elite does not have a star, rather, he has the standard elite designation.
Jun 7, 2009 | 4:34 pm
#56
Join Date: Jun 2004
Posts: 392
Skyteam Elite's also have ST by their manifest entry - we know who the "Co-Stars" really are on the flight (and they don't always sit in BF).
Jun 7, 2009 | 4:40 pm
#57
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,437
This f/a should be written up! This is NOT the process as defined by CO-(front to back, left to right)-at all. Either CHANGE it and let everyone know, or stick to WHAT IS THE PROCESS!
As a plat-I pick our seats when I travel with my wife and kid based on the theory of front to back. Also-where do FULL FARE F PAX fit into this renegade f/a's hierarchy? We fly full F, and I would hate to not get our picks because of this.
Jun 7, 2009 | 4:45 pm
#58
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
This f/a should be written up! This is NOT the process as defined by CO-(front to back, left to right)-at all. Either CHANGE it and let everyone know, or stick to WHAT IS THE PROCESS!
As a plat-I pick our seats when I travel with my wife and kid based on the theory of front to back. Also-where do FULL FARE F PAX fit into this renegade f/a's hierarchy? We fly full F, and I would hate to not get our picks because of this.
I don't know that the F/A should be written up, but I don't like it. If I'm traveling with Plus1 and BL JR (plat and gold but not *) am I going to be the only one of the three to get my meal choice? The current system works as (at least in BF), they ask the meal choices sporadically (based on when folks get to their seat/get settled) and I've never *not* had my choice. I've always had my choice in dom F as well, but that may be simply coincidental.
Jun 7, 2009 | 6:23 pm
#59
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 3,174
This f/a should be written up! This is NOT the process as defined by CO-(front to back, left to right)-at all. Either CHANGE it and let everyone know, or stick to WHAT IS THE PROCESS!
As a plat-I pick our seats when I travel with my wife and kid based on the theory of front to back. .
Oct 21, 2009 | 12:08 pm
#60
Join Date: Oct 2000
Posts: 2,657
Am I the only one that wishes this was a formal program like GS & Concierge Key? I found out I was * /hr last year, though I think I may be on the verge of losing it.
I bought losts of full Y tickets, usually to IAH. And a few full J tickets.
Mainly because it was last minute travel, no saturday stay.
We had to cut back this year.
I bought losts of full Y tickets, usually to IAH. And a few full J tickets.
Mainly because it was last minute travel, no saturday stay.
We had to cut back this year.