Originally Posted by zbest710 (Post 9154432)

I'm a Platinum Co-Star member and typically fly 150K EQM per year with lots of Y fare tix purchases ---

If a Co-Star members enters the 1st class upgrade queue the day of the flight he/she is immediately sent to the front of the queue, regardless of how many non co-star platinum's may be ahead of him/her on the list.

Originally Posted by TSA (Post 463011)

from behind the password protected coair.com

CoStars are Continental’s best customers, based on annual revenue contribution.
Continental Technology has centralized all customer databases into the Customer Information Systems (CIS), allowing reports and tools to have one source of customer information. This technology supports tools that:

Tell us how much customers spend per year and ranks them accordingly
Predict how likely a customer is to continue flying on Continental or defect to another airline based upon service events and frequency of travel
Provide information such as the GM Report, the Concierge Report and the Inflight Report, to name a few, for all customer contact employees

By focusing on our most valuable customers, we are able to identify CoStars and differentiate the service we provide to these valuable customers. Consider this:

Continental’s top ten customers, as identified by First to Favorite, generated $1.2 MM in the last twelve months. Individually, on average they spend over $100,000 a year on travel.

Can we afford to lose this type of customer?

The goal is to retain CoStars. We do this by offering a higher more personal level of service. We need CoStars to fly Continental often and exclusively

Originally Posted by IGoogledU (Post 11040183)

If you're a CoStar, the FA will greet you when you board the aircraft, take your beverage order if there's enough time, and bid farewell to you as you leave the plane. You'll get a pillow and blanket, and a meal if your flight is at meal time.

Originally Posted by ssullivan (Post 11040240)

Wow, sounds like most of my CO flights in F — regardless of whether I'm a CO * or not.

Originally Posted by CALGal727 (Post 11041748)

Just for the record there are NO benefits associated with being a CO-Star. It is simply an INTERNAL value metric based on revenue. The only time a "Star" should get any priority in relation to his/her "Stardom" is in the case of reaccomodation during irregular operations. CO-Stars should always be taken care of first. In the real world even that may not happen as most line employees can't readily see CO-Star status without actually looking for it.

Originally Posted by bmw303 (Post 11869604)

I dont know if this helps, but any SkyTeam Elite member excluding CO Elites have a star next to their name .... so perhaps this is the star you are referring to.

When I travel on Continental (I am a DL Silver), I have a star "*" next to my name, but my dad who is an OP Elite does not have a star, rather, he has the standard elite designation.

Originally Posted by ContinentalFan (Post 11869609)

I think that the reference was about the passenger manifest; the document that only the FAs are supposed to see. A while back someone, I believe it was an FA, let us know that CO*'s have a star appended on this manifest.

Originally Posted by Weatherboy (Post 11869420)

the FA explained they were asking *'s first (there were only 2 in the cabin) followed by Platinums, Golds, Silvers, everyone else, and then non-revs.

.

Originally Posted by PhillyPhlyer40 (Post 11869979)

:td:
This f/a should be written up! This is NOT the process as defined by CO-(front to back, left to right)-at all. Either CHANGE it and let everyone know, or stick to WHAT IS THE PROCESS!

As a plat-I pick our seats when I travel with my wife and kid based on the theory of front to back. Also-where do FULL FARE F PAX fit into this renegade f/a's hierarchy? We fly full F, and I would hate to not get our picks because of this.

Originally Posted by PhillyPhlyer40 (Post 11869979)

:td:
This f/a should be written up! This is NOT the process as defined by CO-(front to back, left to right)-at all. Either CHANGE it and let everyone know, or stick to WHAT IS THE PROCESS!

As a plat-I pick our seats when I travel with my wife and kid based on the theory of front to back. .