Complaints
Oct 15, 2006 | 3:23 pm
#1
Original Poster
Join Date: Oct 2006
Posts: 4
Complaints
Is there an area here where one can complain about customer service from X-airline and maybe find help in resolving the problem?
If so, I’ve a complaint toward Continental’s Customer Serivce Manager—I need my email/letter to be elevated over him/her, but he/she refuses to send it further. I have Larry Kellner’s address, but he/she has already told me that ALL mail goes through him/her; thus, telling me that I will not be able to reach him.
Just so you know; I fill they owe me a huge refund for circumstances—he/she refuses to pay.
Thanks in advance to anyone who really can assist me.
Mr DJ
If so, I’ve a complaint toward Continental’s Customer Serivce Manager—I need my email/letter to be elevated over him/her, but he/she refuses to send it further. I have Larry Kellner’s address, but he/she has already told me that ALL mail goes through him/her; thus, telling me that I will not be able to reach him.
Just so you know; I fill they owe me a huge refund for circumstances—he/she refuses to pay.
Thanks in advance to anyone who really can assist me.
Mr DJ
Oct 15, 2006 | 3:29 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2005
Location: BER
Programs: Hilton Diamond, SAS Gold, BA Bronze
Posts: 15,758
welcome to FlyerTalk. 
I'll move this one to the Continental Forum - they'll be able to help you finding the right way. The CommunityBuzz forum is about member get togethers, birthdays and general questions about your membership. once again: welcome onboard.
cheers
chrissxb
co-moderator
communitybuzz!
I'll move this one to the Continental Forum - they'll be able to help you finding the right way. The CommunityBuzz forum is about member get togethers, birthdays and general questions about your membership. once again: welcome onboard.
cheers
chrissxb
co-moderator
communitybuzz!
Oct 15, 2006 | 3:33 pm
#3
Original Poster
Join Date: Oct 2006
Posts: 4
Thank you, Chris
Originally Posted by chrissxb
welcome to FlyerTalk.
I'll move this one to the Continental Forum - they'll be able to help you finding the right way. The CommunityBuzz forum is about member get togethers, birthdays and general questions about your membership. once again: welcome onboard.
cheers
chrissxb
co-moderator
communitybuzz!
I'll move this one to the Continental Forum - they'll be able to help you finding the right way. The CommunityBuzz forum is about member get togethers, birthdays and general questions about your membership. once again: welcome onboard.
cheers
chrissxb
co-moderator
communitybuzz!
Oct 15, 2006 | 4:13 pm
#5
Join Date: Dec 2005
Location: Philadelphia,PA
Programs: United 1K,Marriott Platinum Premier,IHC Platinum Ambassador,Hilton Gold
Posts: 1,898
Well..i guess your answer is No..just because you didnt get whatever you wanted from complaining doesnt mean your right..Amex has a dispute resolution service..so if you feel you paid for a service that you did not recieve Amex has a dispute process..and they descide if you or the merchant is correct..if you are they refund your purchase upto $1k..and if they feel your not right..you get nothing..
Oct 15, 2006 | 4:34 pm
#6
Join Date: Mar 2003
Location: Phoenix, AZ USA
Programs: UA MM
Posts: 98
A couple of suggestions:
First, you might search this forum looking for complaints similar to yours and see how they were handled and possibly resolved.
Second, you could provide some specifics about your complaint, and you might get some suggestions from experienced FTers.
First, you might search this forum looking for complaints similar to yours and see how they were handled and possibly resolved.
Second, you could provide some specifics about your complaint, and you might get some suggestions from experienced FTers.
Oct 15, 2006 | 5:38 pm
#7
Join Date: Jan 2004
Location: Phoenix, Arizona
Posts: 3,169
there is a guy at one of the travel magazines. either T&L or condenaste where you can send complaints.
if he thinks its legit he'll fight for you, get results and post your issue and results for everyone to read.
i thinks he or the sections, goes by the name of obudsman or something like that.
if he thinks its legit he'll fight for you, get results and post your issue and results for everyone to read.
i thinks he or the sections, goes by the name of obudsman or something like that.
Oct 15, 2006 | 8:48 pm
#8
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
Originally Posted by Mr DJ
Just so you know; I fill they owe me a huge refund for circumstances—he/she refuses to pay.
Oct 16, 2006 | 6:56 am
#9
Join Date: Jan 2006
Location: ABE/PHL
Programs: CO Pt Infinite (1k life)/ 1MM - NW/DL Silver life/1 MM
Posts: 1,309
All the above + CO has a presence here and if you have your complaint nicely described he may be able to help as well.