Co.com codeshare booking rules?
Jun 2, 2006 | 2:16 pm
#1
Original Poster
Join Date: Mar 2005
Programs: US Silver Preferred
Posts: 133
Co.com codeshare booking rules?
I tried to find a workable answer using the search tool, but didn't find anything directly on point. Apologies if this has already been answered...
I searched travelocity recently for a flight from BOS>BNA. The best fare that came up was on NW metal with CO codeshares for both flights (connecting in DTW I believe). When searching CO.com, this itinerary was impossible to pull up. After calling reservations, I was told that CO would not ticket an itinerary because all of the flights were codeshares on NW. Is this correct? Can anyone guide me to a resource regarding codeshare rules for CO?
Thanks in advance...
I searched travelocity recently for a flight from BOS>BNA. The best fare that came up was on NW metal with CO codeshares for both flights (connecting in DTW I believe). When searching CO.com, this itinerary was impossible to pull up. After calling reservations, I was told that CO would not ticket an itinerary because all of the flights were codeshares on NW. Is this correct? Can anyone guide me to a resource regarding codeshare rules for CO?
Thanks in advance...
Jun 2, 2006 | 3:44 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I think that the issue is that co.com won't book it. They should be able to book it for you on the phone. I have been able to get them to book me an itin including DL flights when I've needed to. The CSR mentioned that DL won't do the same for CO, which I found strange, but I let it go since I was getting what I wanted. And mine was a pure DL flight number (DL Shuttle); it was not even a code share.
There has been much made of the fact that the codeshares only intermittently show up at all on co.com at all, but I don't expect to see that change any time soon. As long as CO can force people on to their own metal and not lose customers, I think they don't really care so much about the code shares.
There has been much made of the fact that the codeshares only intermittently show up at all on co.com at all, but I don't expect to see that change any time soon. As long as CO can force people on to their own metal and not lose customers, I think they don't really care so much about the code shares.
Jun 6, 2006 | 9:42 am
#3
Join Date: May 2006
Location: DCA
Programs: AA ExPlat, Bonvoy Gold
Posts: 392
I've had the same problem -- someone just told me it was a glitch and they would report it to the technical people -- but I didn't really buy it. Calling in reservations would give you the flights you wanted, but, of course, not the 100% EQM/segments.