Elite Qualification question
May 3, 2006 | 7:52 pm
#1
Original Poster
Join Date: Sep 2004
Location: Brooklyn, NY
Posts: 747
Elite Qualification question
i recently flew and earned 1,963 miles each way. on the outbound my statement shows 1 point for elite qualification and 1,963 elite qualification miles earned. on the return it shows 0 points and only 981 elite qualification miles earned. what gives? outbound shows XR/XR nd return shows XI/XI.
May 3, 2006 | 7:54 pm
#2
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
It looks like the computer only gave you 50% EQMs for your I return fare. If you bought your ticket via continental.com give the OSPC (OnePass Service Center) a call and they'll correct your account. If you did not buy your ticket via continental.com than it would appear the EQMs posted according to CO's policy.
May 4, 2006 | 6:37 am
#3
Join Date: Dec 2003
Location: Jersey City, NJ USA
Posts: 975
Originally Posted by J.Edward
It looks like the computer only gave you 50% EQMs for your I return fare. If you bought your ticket via continental.com give the OSPC (OnePass Service Center) a call and they'll correct your account. If you did not buy your ticket via continental.com than it would appear the EQMs posted according to CO's policy.
May 4, 2006 | 7:00 am
#4
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,890
Originally Posted by Tod E Tosser
I think it's a little more complicated than that. The R class for the outbound suggests the OP was upgraded on those segments, and more than likely both were originally I basis. AS J. Edward stated, you are only entitled to 50% EQM on I fare unless it's purchased at CO.com. But sometimes CO will credit you 100% EQM on a segment like this if you are upgraded. It's a glitch. Personally I've only seen this happen on op-ups, as all my domestic tix are purchased from the web site. If you did indeed purchase this at CO.com just give them a call and they'll fix it up.
May 4, 2006 | 7:25 am
#5
Join Date: Aug 2003
Location: Newport, NJ, USA
Posts: 2,114
When I need to make changes to a ticket booked at .com, I usually (not ocassionally) cannot do it on .com and have to go through a CSR. Even though they assure this will not affect my EQM's, it often does. In some cases, some of the segments receive the full EQM's and some do not.
May 4, 2006 | 8:04 am
#6
Join Date: Jul 2004
Programs: CO Gold; SPG Gold***; AvisFirst;
Posts: 3,970
Originally Posted by elgringito
When I need to make changes to a ticket booked at .com, I usually (not ocassionally) cannot do it on .com and have to go through a CSR. Even though they assure this will not affect my EQM's, it often does. In some cases, some of the segments receive the full EQM's and some do not.
May 4, 2006 | 9:58 pm
#7
Original Poster
Join Date: Sep 2004
Location: Brooklyn, NY
Posts: 747
i booked on co.com and the ticket i upgraded to fc using a 30k miles +coach fare. should i still call? why would 1 go through but not the other. they were booked exactly the same way. whats EUR btw?
May 5, 2006 | 5:48 am
#8
Join Date: Dec 2003
Location: Jersey City, NJ USA
Posts: 975
Originally Posted by precision80
i booked on co.com and the ticket i upgraded to fc using a 30k miles +coach fare. should i still call? why would 1 go through but not the other. they were booked exactly the same way. whats EUR btw?
May 5, 2006 | 9:13 am
#9
Original Poster
Join Date: Sep 2004
Location: Brooklyn, NY
Posts: 747
yup, just called and they had me down for a paper ticket on the return. thanks for the help everybody.
May 9, 2006 | 8:04 pm
#10
Original Poster
Join Date: Sep 2004
Location: Brooklyn, NY
Posts: 747
i was told that this is being corrected a few days ago, but nothing yet. how long does it usually take for them to fix things?
May 9, 2006 | 9:14 pm
#11
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United LT-GS, AA LT-Plat, Hyatt LT-Globalist, Hilton LT-Diamond, Marriott LT-Titanium, Hertz PC
Posts: 15,824
Originally Posted by precision80
i was told that this is being corrected a few days ago, but nothing yet. how long does it usually take for them to fix things?