False EQM promises from Co.com
Feb 17, 2006 | 3:20 pm
#16
Join Date: May 2005
Location: FL
Programs: Premier 1K, 1 mm
Posts: 310
I was recently hit by a glitch in the system. Booked low fare on CO.com and was shown the (correct) 100% EQM. When I flew, I was upgraded to FC at the airport. My account was credited only 50% for that segment. When I called the OPSC the agent told me that it must have been the fault of the gate agent (making an incorrect entry not showing how I purchased the ticket). He had no way of verifying that I purchased the ticket at CO.com, but took my word for it and gave me the full 100%.
Jack
Jack
Feb 17, 2006 | 4:07 pm
#17
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
This happened to me last month. The site said 100% EQM, I received only 50%. I contacted OnePass; they said it doesn't matter what shows up on the website. Their code share policy takes precedence. Lesson learned: don't believe the website; look up what fare classes qualify for the code share airline in question.
Feb 17, 2006 | 8:24 pm
#18
Join Date: Dec 2004
Programs: DL MM/FC/FO; UA PS; AA GLD
Posts: 2,063
Originally Posted by RNE
This happened to me last month. The site said 100% EQM, I received only 50%. I contacted OnePass; they said it doesn't matter what shows up on the website. Their code share policy takes precedence. Lesson learned: don't believe the website; look up what fare classes qualify for the code share airline in question.
And yet CO really wants us to use the web site.
