Could somebody tell me how long it takes Continental Reps to respond to complaints over email?

I was on a flight from EWR-MIA two weeks ago and volunteered my seat for reimbursment of 300usd. Unfortuantely, at the last second they did not need me and shoved me into the last seat. Granted to say, I am Continental Elite (Gold), but since I did volunteer I understand that this is probably normal.

What was not normal was that due to the fact that the gate attendants were in extreme pressure to get the plane off, they forgot to scan my ticket, and thereby knocking my reservation out for my return leg.

This caused me to lose my spot on the automatic upgrade list and was stuck in the back, while silvers were upgraded ahead of me.



Any Comments? Similar Sitch?

Slightly longer than it takes to write an informative thread title.

Actually, there is wording on the volunteer card you sign stating to the effect you will retain your original seat assignment if you are not needed as a volunteer. Sounds like they added insult to injury by causing you to miss EUA on the return.

You should get a response within a day or so. If I were in your shoes, I would keep pursuing until your given a satisfactory response and appropriate compensation. Let us know how and if resolved & welcome to Flyertalk!

My opinion - if you are concerned about preserving your Elite Seat and EUA - you are likely better not volunteering for a bump.

Really, one should not have anything to do with the other. I volunteer all the time, and one of my standard questions is if I am not needed, will I keep my original seat assignment. I watched two fellow FT'r on a recent mileage run loose their elite seats when they were not needed as volunteers and when they pointed it out, were offered compensation on the spot by the gate agent.

Offering your seat on an oversold flight should be a mutually beneficial transaction for yourself and the airline and if you as the flyer are "punished" in any way for your consideration, something went wrong with the process and it should be addressed and remedied by the airline.

Thanks for your support guys. To be honest I submitted a complaint the very same night at 1:30 AM when I arrived to my house, and have yet to receive any response from Continental via phone or mail. It has been exactly 6 days.

Do we live in a perfect world?

Re-send your complaint again explaining you have not had a response. Since you wrote the first one at 1:30am in the heat of the moment, you might want to re-read and make sure it is concise and to the point. A summary of what went wrong, what you think should of happened and what if anything you expect.