Problems getting miles
Feb 25, 2004 | 1:37 pm
#1
Original Poster
Join Date: Jul 2003
Posts: 803
Problems getting miles
I am not posting to complain, but to advise all to keep BP from flights, to post the miles somewhere. I can't get OP to credit my account for a Virgin codeshare booked on CO in Jan. The MCO-EWR flight posted but the EWR-LHR and the LGW-MCO Virgin flights won't. I emailed, snail mailed the BP, and called, but CO is showing the flights as reward travel, eventhough I paid for them. My wife sent the BP to Delta and they credited her SM account. Any thoughts?
Feb 25, 2004 | 2:25 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,748
Is this another case of booking class codes not lining up? If CO sold you a ticket in say K class and K ends up translating to a Virgin X class ticket, then CO might look at the record and say "X class is free, no miles for you!" While they are clearly wrong, people have reported similar problems with NW codeshares. I'd suggest calling the OPSC and talking to a human being about this and suggesting that the above might be what is going on.
Posting more info (like the fare classes) might also help us to help you
Posting more info (like the fare classes) might also help us to help you
Feb 25, 2004 | 2:48 pm
#3
Original Poster
Join Date: Jul 2003
Posts: 803
xyzzy-thanks for the quick response. I called OPSC and was told they couldn't figure it out and would get copies of what I sent to them then they would get back to me in 2-3 days. The classes booked were "T" for the MCO-LHR and "L" for the LGW-MCO. I currently have no status with OP and at this rate, I never will 
Feb 26, 2004 | 4:55 pm
#4
Join Date: Nov 2003
Location: LAX
Programs: Ex-CO Silver
Posts: 733
My Continental codeshare from LHR-LAX on February 16 has not posted yet. Starting to get a little nervous.
Mar 3, 2004 | 2:48 pm
#5
Original Poster
Join Date: Jul 2003
Posts: 803
Update-as of today after 3 phone calls to OPCS, one-half of the miles posted, with a promise the other half would post tonight. Without going in to the CO bashing, I don't believe I will fly CO much in the future.
Mar 3, 2004 | 3:16 pm
#6
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,206
It doesn't seem like CO can keep track of their own flights. I purchased full J's that the mileage tracking system is recording as discount coach tickets. You'd think for their most expensive fare on their own metal, this would be one kink they'd work out first. OPSC's response is they're aware of the bug and a fix will occur within the next 3-4 weeks.