Quick Customer Care question - - - please help.

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Sep 2, 2005 | 12:36 pm
  #1  
BCH
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Hello. I'm trying to fax a complaint letter to Continental regarding a 24-hour delay in getting my family to our destination (in July, nothing to do with Katrina).

Does anyone have a fax number for Customer Care dept? Northwest gives us (Gold Elite) a direct fax number for its own dept., but I dont know where to send my letter.

Thanks in advance!!!
Sep 2, 2005 | 1:29 pm
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mbreuer
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Quote:
Originally Posted by BCH
Hello. I'm trying to fax a complaint letter to Continental regarding a 24-hour delay in getting my family to our destination (in July, nothing to do with Katrina).

Does anyone have a fax number for Customer Care dept? Northwest gives us (Gold Elite) a direct fax number for its own dept., but I dont know where to send my letter.

Thanks in advance!!!
co.com->contact us->customer care gets you to:
http://www.continental.com/contact/c...41654A2E9D40AC
phone, fax and/or email are all listed.
Sep 2, 2005 | 3:34 pm
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bocastephen
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can you tell us more about what happened?
Sep 2, 2005 | 4:01 pm
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email them. contraray to popular belief ive always got a response, and even though you're not supposed to respond back to them, you absolutely can, and they will then repsond back again.
Sep 2, 2005 | 4:15 pm
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Quote:
Originally Posted by dlen111
...even though you're not supposed to respond back to them, you absolutely can, and they will then repsond back again.
When I get a response from someone at CO (and I, too, always do -- usually very promptly), the CSR usually offers that if they can assist further they welcome my reply.
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