Changes in Award Reservation
Mar 8, 2003 | 6:30 pm
#1
Original Poster
Join Date: Aug 2001
Posts: 9
Changes in Award Reservation
Does CO charge anything for changes to award tickets? I just redeemed a standard award of 35k for mexico and wanted to change my return date to be a day later. Is there a $100 change fee or anything like that? All I saw was something about $35 to redeposit a reward. Didn't want to call CO until I got some information just in case they give me erroneous info. Thanks.
Mar 8, 2003 | 6:39 pm
#2
Join Date: Feb 2003
Location: BTR; SW Alist, Marriott Titanium, Choice Diamond
Programs: National Rental - Executive
Posts: 322
Award tickets are equal to paying full-fare. They are changeable with no fee, but $35 (redoposit fee) to cancel completely.
Enjoy you trip.
Enjoy you trip.
Mar 8, 2003 | 7:35 pm
#3
Join Date: May 2000
Location: Kfar Saba, Israel
Posts: 4,172
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Fletch!:
They are changeable with no fee, but $35 (redoposit fee) to cancel completely.
</font>
They are changeable with no fee, but $35 (redoposit fee) to cancel completely.
</font>
Effective January 1, 2003, you can change your reward travel plans for a 35.00 USD (Gold and Silver Elite) or 50.00 USD (non-Elite) service fee. The mileage for cancelled reward travel will be re-deposited in your account for a 35.00 USD (Gold and Silver Elite) or 50.00 USD (non-Elite) service fee.
Mar 8, 2003 | 8:22 pm
#4
Original Poster
Join Date: Aug 2001
Posts: 9
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by apirchik:
Not anymore ... changes take the redeposit fee like a cancellation:
Effective January 1, 2003, you can change your reward travel plans for a 35.00 USD (Gold and Silver Elite) or 50.00 USD (non-Elite) service fee. The mileage for cancelled reward travel will be re-deposited in your account for a 35.00 USD (Gold and Silver Elite) or 50.00 USD (non-Elite) service fee.</font>
Not anymore ... changes take the redeposit fee like a cancellation:
Effective January 1, 2003, you can change your reward travel plans for a 35.00 USD (Gold and Silver Elite) or 50.00 USD (non-Elite) service fee. The mileage for cancelled reward travel will be re-deposited in your account for a 35.00 USD (Gold and Silver Elite) or 50.00 USD (non-Elite) service fee.</font>
Thanks. By the way, where did you see this?
Mar 9, 2003 | 5:31 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 18,230
Wow -- I missed that rule change, too. In fact, I just changed an award ticket date (but I'm platinum, so I guess there's still no charge). But if one of my kids redeems an award and we want to change a date, I guess I could be looking at $35 or $50.
Not very nice, IMHO.
But hardly surprising these days, given you can't change a regular leisure ticket for less than $100.
Not very nice, IMHO.
But hardly surprising these days, given you can't change a regular leisure ticket for less than $100.
Aug 9, 2005 | 6:51 pm
#7
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 17,997
Here is some language from the CO Travel & Upgrade Reward Rules.
http://www.continental.com/onepass/rules/rewards.asp
Does anyone know to the contrary?
The Contract of Carriage does not seem to address this directly.
http://www.continental.com/travel/po...2005072701.pdf
Has anyone had any success in applying Rule 21(H)(12) or otherwise to change the return of an award due to medical issues? Without paying a change fee?
I'll report back on what CO says, after I call as many times as seems advisable.
http://www.continental.com/onepass/rules/rewards.asp
Changing Rewards
Reward flight tickets may be changed for a different date and/or destination (covered by the reward mileage redeemed and within the same travel area), except if the fare is purchased using an upgrade reward. Your changed tickets still will be subject to the original reward expiration date. A change fee applies.
You can change or cancel your reward travel plans by calling the same Reward Desk from which you originally requested your reward. A fee will apply to reward tickets for the following changes: travel dates, travel times, origin or destination.
I don't see any provisions for standby on the same routing a week later. So it seems when a passenger traveling overseas is hospitalized for a tropical infection, and thus unable to travel, requiring postponement of the return (without needing a reissue), that change fees will still be required? Reward flight tickets may be changed for a different date and/or destination (covered by the reward mileage redeemed and within the same travel area), except if the fare is purchased using an upgrade reward. Your changed tickets still will be subject to the original reward expiration date. A change fee applies.
You can change or cancel your reward travel plans by calling the same Reward Desk from which you originally requested your reward. A fee will apply to reward tickets for the following changes: travel dates, travel times, origin or destination.
Travel Reward Redeposit and Change Fees*
. . . . . . . . . Fee Per Transaction
Non-Elite - $50 . . Gold/Silver - $35 . . Platinum - $0
* Delivery fees, which are not included, may apply.
The mileage for cancelled reward travel will be re-deposited in your account for a service charge per transaction (payable by credit card only). International Airline Partner reward cancellations or changes must be made through the Airline Partner Reward Desk at least 10 business days before reward travel begins.. . . . . . . . . Fee Per Transaction
Non-Elite - $50 . . Gold/Silver - $35 . . Platinum - $0
* Delivery fees, which are not included, may apply.
Does anyone know to the contrary?
The Contract of Carriage does not seem to address this directly.
http://www.continental.com/travel/po...2005072701.pdf
However, Rule 21, Refusal to Transport, includes the following.
"CO shall have the right to refuse to transport or shall have the right to remove from the aircraft at any point, any Passenger for the following reasons:
Normally such illness or death provisions are contained in fare rules, but how does one get "award" fare rules?"CO shall have the right to refuse to transport or shall have the right to remove from the aircraft at any point, any Passenger for the following reasons:
H) Safety Whenever refusal or removal of a Passenger may be necessary for the safety of such Passenger or other Passengers or members of the crew, including, but not limited to:
12) Persons with a communicable disease or infection known or reasonably believed by CO to pose a direct threat to the health or safety of others in the course of a flight. If a Qualified Individual with a Disability with such communicable disease or infection presents a medical certificate (dated within ten (10) days of the date of the flight for which it is being presented) to CO with specific conditions under which such person can travel and not pose a direct threat to the health and safety of other persons, transportation will be provided to such individual unless it is not feasible for CO to implement the conditions set forth in the medical certificate as necessary.
12) Persons with a communicable disease or infection known or reasonably believed by CO to pose a direct threat to the health or safety of others in the course of a flight. If a Qualified Individual with a Disability with such communicable disease or infection presents a medical certificate (dated within ten (10) days of the date of the flight for which it is being presented) to CO with specific conditions under which such person can travel and not pose a direct threat to the health and safety of other persons, transportation will be provided to such individual unless it is not feasible for CO to implement the conditions set forth in the medical certificate as necessary.
Has anyone had any success in applying Rule 21(H)(12) or otherwise to change the return of an award due to medical issues? Without paying a change fee?
I'll report back on what CO says, after I call as many times as seems advisable.
Aug 9, 2005 | 8:32 pm
#8
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 17,997
The CO reservation agent on Guam says Rule 21(H)(12) is only for involuntary changes.
While CO has the "right" to remove infectious passengers; even post-SARS they do not have a duty to other fellow passengers?
My eleven-year-old son had a fever of 104 degrees yesterday. I wanted to make sure his twelve-year-old brother and my wife can get back a week later (the day after his projected hospital release), so I went ahead and made the change while there were still three G seats available.
3 x $50 = $150.
It looks like I'll be disputing this on my credit card, and we'll see if my bank reads the Contract of Carriage the same as I do. If not, I utilized a rarely-used credit card, and they can see me in court.
While CO has the "right" to remove infectious passengers; even post-SARS they do not have a duty to other fellow passengers?
My eleven-year-old son had a fever of 104 degrees yesterday. I wanted to make sure his twelve-year-old brother and my wife can get back a week later (the day after his projected hospital release), so I went ahead and made the change while there were still three G seats available.
3 x $50 = $150.
It looks like I'll be disputing this on my credit card, and we'll see if my bank reads the Contract of Carriage the same as I do. If not, I utilized a rarely-used credit card, and they can see me in court.
Aug 9, 2005 | 9:26 pm
#9
FlyerTalk Evangelist
Join Date: Nov 2003
Location: PVD
Programs: Priority Club Plat
Posts: 12,312
SPN Lifer - Sounds like what you need is travel insurance next time.
Last edited by rkkwan; Aug 9, 2005 at 9:29 pm