|
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by aparsuites: Look what you've started, yanks! </font> |
The SQ FAs also has youth and vigor on their side! They seem much more sprightly and energetic, compared to the matrons found aboard much US metal. (I have been told TWA were the worst!)
IP: Yes 25$ goes a long way in their country. And it may also have something to do with the fact that they are provided a set of Louis Vuitton luggage. |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dsimon: I completely agree with this sentiment. If I were to 'handle' a client the way some FAs and ground staff handle their clients, not only would I be out of a job, but my company would be out a customer. To be fair, this is not an indictment on all or even most of CO FAs, but I have certainly come across indifferent and outright rude service on more than a few isolated incidents. As far as Asian carriers go, it has been my experience that service on international and intra-Asian routes is 'night and day' superior to international and domestic routes on North American carriers. It is just a different attitude. </font> This attitude is not just displayed by service workers, but by their patrons too (in both countries). |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Princess12345: The SQ FAs also has youth and vigor on their side! They seem much more sprightly and energetic, compared to the matrons found aboard much US metal. (I have been told TWA were the worst!) IP: Yes 25$ goes a long way in their country. And it may also have something to do with the fact that they are provided a set of Louis Vuitton luggage.</font> Also, what does the fact that they are provided with Louis Vuitton luggage have to do with courtesy? Do you think that if they did not receive the luggage, that they would be more inclined to be surly to their customers? Do you think that if CO (or any NA carrier, for that matter) received 'fashionable' luggage that it would be additional motivation to perform the job to the best of their abilities? In every job, people have bad days and perhaps it reflects on their work. I do, and I am sure others do as well, but I sure as heck make sure that I don't project it on to the people that help to take care of my livelihood or that of my family. When I go to the galley to get a glass of water because no one has been through the cabin for an hour, I do not expect to be met with rolling eyes and made to feel like I am putting them out. Again, on the whole most CO FAs I have come across have been wonderful, but there are some who clearly appear like they would rather be elsewhere or doing something else. [This message has been edited by dsimon (edited 12-08-2002).] |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by OpenOncePourTwice: It is the difference in culture. US citizens believe it is all about "me"! In Asian countries it is all about "you"! This attitude is not just displayed by service workers, but by their patrons too (in both countries).</font> In my experience, Asian carriers just seem to have more of a can do attitude about their work. Just my experience only, for what it's worth. [This message has been edited by dsimon (edited 12-05-2002).] |
I'm surprised no one has mention pride of work. Perhaps they pick up the trash from the trays because they want to do the best job they can? Period.
While much of what was said regarding cultures may be true, there are plenty of US companies whose employees disply pride of work. As with most companies, some of CO's employees do, some don't...On a board like this you're going to hear most about those who don't. |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Princess12345: I can assure you that our bf mixed nuts are just that...mixed nuts. Not just cashews, not just almonds but a plethora of choice. They are boarded bulk in a silver pan and divided up into your individual ramekins. As far as asia flights go, if it is any insight, the flight attendants that fly these flights are very senior. Basically that is all they fly one or two Hong Kongs per month. So I would not say that this group of FA's is a fair representation of Continental FA'S. My seniority is 10 years and I can not touch a Hong Kong flight with a 10 foot pole. So if your service is slow or you feel that the FA's are bitter they probably are. These woman have been flying for 35+ years. I am sorry, that is just how things happen in the airline industry. After 35 years of shelling out chicken or beef in such a turbulent industry, with no prospects of a decent retirement would make anyone bitter. Yes we all have a choice, and fortunately for me by livelihood does not depend on the realtively small checks that I bring home. However for some people it does.So having only cashews, is a very small problem in the grand scheme of things.</font> |
|
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by OpenOncePourTwice: What do you think about this "Asian" service situation? </font> Perhaps the solution is for CO and CX to swap their FAs. Such businessmen will get broken noses and CO customers will get great service. http://www.flyertalk.com/forum/smile.gif Sorry, just kidding. |
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by OpenOncePourTwice: What do you think about this "Asian" service situation? CX FA vs Japanese Businessman</font> I don't understand your premise. Please explain. |
| All times are GMT -6. The time now is 8:41 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.