Continental Ticket Lines
Jul 28, 2002 | 4:00 pm
#1
Original Poster
Join Date: Apr 2002
Location: MI
Programs: NW/DL Plat->Gold->Silver, AA EXP 1MM
Posts: 855
Continental Ticket Lines
Don't know whether this is the appropriate forum but...
While at DTW today picking up daughter attemted to buy CO tkt for which I had reservation. Two agents, fairly short line, but soon one agent started handling only first class. As NWA Gold suppose I could have entered first class line, but with only 3 in front of me I stayed put. My agent then took 30 minutes with the next 3, interrupted by long frequent visits to converse with a male friend outside the counter some 50 yards distant.
Finally my turn. She looked up, sighed, and then called for the next first class passenger. I pointed out that that would leave no one for the other passengers, but she was unmoved.
So I left the line and bought a more expensive NWA ticket.
Is this really CO policy?
While at DTW today picking up daughter attemted to buy CO tkt for which I had reservation. Two agents, fairly short line, but soon one agent started handling only first class. As NWA Gold suppose I could have entered first class line, but with only 3 in front of me I stayed put. My agent then took 30 minutes with the next 3, interrupted by long frequent visits to converse with a male friend outside the counter some 50 yards distant.
Finally my turn. She looked up, sighed, and then called for the next first class passenger. I pointed out that that would leave no one for the other passengers, but she was unmoved.
So I left the line and bought a more expensive NWA ticket.
Is this really CO policy?
Jul 28, 2002 | 4:10 pm
#2
Join Date: Nov 2000
Location: Da Nang, Vietnam
Programs: Vietnam Airlines Lotusmiles Platinum
Posts: 2,426
No just the ticket agent.
Jul 28, 2002 | 7:20 pm
#3
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
the ticket lines stink. i frequently go directly to the regular lines because the ratio of agents to people-in-line is often better. i don't get the elite lines since the ratio is often worse than the regular line. thank god for e-tickets, carry-on bags an the Presidents Club.