Chase Initial Bonus Problem
Jun 7, 2002 | 5:55 pm
#1
Original Poster
Join Date: May 2001
Location: Los Angeles, CA
Programs: UA 1K, HH Diamond, MR Silver
Posts: 228
Chase Initial Bonus Problem
I don't know if this has happened to others (I did a search, but didn't find this specific problem). I had applied for the Chase One Pass card, with the promise of a 10,000 bonus. I only got 6,000. Chase is trying to tell me that the other 4,000 comes from CO. It sounded fishy to me at the time (despite this being a supervisor). According to CO all the points come from Chase. Who do I believe. Any clue?
I'd like to plan a trip from LAX to MXP this Christmas, but this is putting a kink in the works. On a different, but related topic, if any has suggestions to maximize BF time on that trip (no BF in LAX - EWR), I'd appreciate it. Looks like a routing through Houston may be best (777 to EWR).
Thanks
I'd like to plan a trip from LAX to MXP this Christmas, but this is putting a kink in the works. On a different, but related topic, if any has suggestions to maximize BF time on that trip (no BF in LAX - EWR), I'd appreciate it. Looks like a routing through Houston may be best (777 to EWR).
Thanks
Jun 9, 2002 | 10:04 pm
#3
Original Poster
Join Date: May 2001
Location: Los Angeles, CA
Programs: UA 1K, HH Diamond, MR Silver
Posts: 228
ILTE -- Thanks for the effort. However, as I mentioned, I did search and my problem is not the same -- I'm having no trouble getting activity posted. I was promised more initial miles by Chase than they have delivered and are seemingly trying to blame CO. Anyone with experience here? I'd like to be armed with facts when I confront Chase.
Jun 10, 2002 | 4:59 am
#4
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TransCon1:
I don't know if this has happened to others (I did a search, but didn't find this specific problem). I had applied for the Chase One Pass card, with the promise of a 10,000 bonus. I only got 6,000. Chase is trying to tell me that the other 4,000 comes from CO. It sounded fishy to me at the time (despite this being a supervisor). According to CO all the points come from Chase. Who do I believe. Any clue?
I'd like to plan a trip from LAX to MXP this Christmas, but this is putting a kink in the works. On a different, but related topic, if any has suggestions to maximize BF time on that trip (no BF in LAX - EWR), I'd appreciate it. Looks like a routing through Houston may be best (777 to EWR).
Thanks</font>
I don't know if this has happened to others (I did a search, but didn't find this specific problem). I had applied for the Chase One Pass card, with the promise of a 10,000 bonus. I only got 6,000. Chase is trying to tell me that the other 4,000 comes from CO. It sounded fishy to me at the time (despite this being a supervisor). According to CO all the points come from Chase. Who do I believe. Any clue?
I'd like to plan a trip from LAX to MXP this Christmas, but this is putting a kink in the works. On a different, but related topic, if any has suggestions to maximize BF time on that trip (no BF in LAX - EWR), I'd appreciate it. Looks like a routing through Houston may be best (777 to EWR).
Thanks</font>
If you wouldn't mind reporting back what happens as I'm still fighting
(Edited for Spelling)
[This message has been edited by socrates (edited 06-10-2002).]
Jun 10, 2002 | 5:03 am
#5
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TransCon1:
ILTE -- Thanks for the effort. However, as I mentioned, I did search and my problem is not the same -- I'm having no trouble getting activity posted. I was promised more initial miles by Chase than they have delivered and are seemingly trying to blame CO. Anyone with experience here? I'd like to be armed with facts when I confront Chase.</font>
ILTE -- Thanks for the effort. However, as I mentioned, I did search and my problem is not the same -- I'm having no trouble getting activity posted. I was promised more initial miles by Chase than they have delivered and are seemingly trying to blame CO. Anyone with experience here? I'd like to be armed with facts when I confront Chase.</font>
Jun 10, 2002 | 5:27 am
#6
Join Date: Nov 2001
Location: Titusville,Fl. 32780 USA
Programs: Marriott Gold,United Silver,Delta Silver,Hhonors Diamond., SPG platinum, Priority Club Plat.
Posts: 270
I had the same problem. I e-mailed One pass and told them that Chase said that the 4,000 outstanding bonus miles were Continentals responsibility. They responded that the miles would post in 2-3 weeks. 6 weeks later no miles. Since I had saved their original response I sent another E- mail including it . 2 days later I got another e-mail that the miles were in my account and SUPRISE,SURPRISE they finally were. GOOD LUCK!!!
Jun 10, 2002 | 10:11 am
#7
Join Date: Sep 2000
Location: MCO
Programs: Marriott Lifetime Platinum, AA Platinum
Posts: 1,121
I have the Chase CO Sig visa now and am cancelling due to signing up for the NW USbank card for the big bonuses (up to 25k for 15 months). Last year when renewal time came for my Chase card, they promised me 6k to renew. After the fact, I did not receive the miles and eventually got a number to call directly to a manager (this number no longer works) and was told that there never was a 6k bonus to re-sign, that was only for new members and there was "nothing he could do" except give me 1k to sign up. I was quite pissed about it and considered cancelling the card immediately and would have if not for them removing a late fee for me earlier. This time I will try the NW card and see what happens.
The worst part was that one CSR promised it to me, a 2nd one a few days later confirmed it, and when the time came, NOT ONE of them could locate this info on my account. The first CSR told me that he noted it on my account and the second one confirmed that. If that is the case, and according to Chase they do not erase any comments, and the 2nd CSR does not have ESP, how come no further CSR's (after the fact) could locate this on my account?
My advice for you is that if anyone tells you anything, get all the info about that CSR so that you do not get the run around. I am cancelling my Chase card this month since I now have the NW card - I wonder if they will try to make any offers. I did ask them before getting the NW card if there was a bonus to renew and they told me no (despite the fact the member agreement says you get 1k to renew). It does not matter, I am switching to the NW for the bigger bonus.
The worst part was that one CSR promised it to me, a 2nd one a few days later confirmed it, and when the time came, NOT ONE of them could locate this info on my account. The first CSR told me that he noted it on my account and the second one confirmed that. If that is the case, and according to Chase they do not erase any comments, and the 2nd CSR does not have ESP, how come no further CSR's (after the fact) could locate this on my account?
My advice for you is that if anyone tells you anything, get all the info about that CSR so that you do not get the run around. I am cancelling my Chase card this month since I now have the NW card - I wonder if they will try to make any offers. I did ask them before getting the NW card if there was a bonus to renew and they told me no (despite the fact the member agreement says you get 1k to renew). It does not matter, I am switching to the NW for the bigger bonus.