I had the same problem. I e-mailed One pass and told them that Chase said that the 4,000 outstanding bonus miles were Continentals responsibility. They responded that the miles would post in 2-3 weeks. 6 weeks later no miles. Since I had saved their original response I sent another E- mail including it . 2 days later I got another e-mail that the miles were in my account and SUPRISE,SURPRISE they finally were. GOOD LUCK!!!