I don't do many vent threads, but it seems the experiences lately with the OnePass international reward desk have been less than optimal.

Am trying to book a 2-month trip to Asia, June to August, on a standard award. I have 1-2 weeks date flexibility on both ends, can do three different arrival points if necessary, can do last flight in/first flight out, overnight in Guam, etc., and know it's not easy to book these things.

Still, some of the reps seem to be in such a robotic pattern of plunking something in and saying it's totally full for 3 months solid (except maybe EasyPass, a non-starter) that they get annoyed when someone asks that they try specific work-arounds. I guess that's what happens when you send your elites into the same phone bank as everyone else!

No wonder passengers question the seat allocations on these things...it's one thing to be told you can't go to this place on this date, quite another to be told that all possible combinations to a whole set of destinations are unavailable for three months.

I eventually persist enough to find an opening, often in the 3 weeks or so beforehand. Or sometimes I call back & get a really good agent who knows how to work things. But, compared to other airlines, I think CO has too high a % of people in that section who are more the "can't do" types.

Do what everyone else seems to be doing, try NW.

Maybe the less-dedicated agents are fretting over the loss of the $4/$2 revenue ticket bonuses and don't want to get involved with complicated award routings. This is truly sad but I'm sure it happens, human nature. I think you have to keep trying till you find a genuinely helpful person like ResAgent86.