HoKeY Question
Apr 14, 2002 | 4:15 pm
#1
Original Poster
Join Date: Feb 2001
Posts: 1,722
HoKeY Question
I recently booked a ticket on CO to MEX in H and K. When I called to upgrade the agent said that this ticket was non-upgradable. I do not fly CO much but from what I have read here I thought all H,K,Y fares were upgradable?
Apr 14, 2002 | 4:22 pm
#2
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,459
HoKeY doesn't apply on flights to Mexico.
Assuming that your fare is published, I can't think of any reason the fare would not be upgradeable. Any chance there were simply no upgrades available?
Assuming that your fare is published, I can't think of any reason the fare would not be upgradeable. Any chance there were simply no upgrades available?
Apr 14, 2002 | 4:24 pm
#3
Original Poster
Join Date: Feb 2001
Posts: 1,722
Nope. The agent explicitly said that this fare basis was non-upgradable.
Apr 14, 2002 | 6:28 pm
#4
Join Date: Oct 1999
Location: Southwest Desert, under a rock, watch out! ~~~~~~~~~~~~~~~~<" You can get there, but it's gonna cost you!
Programs: Previously NonePass, now UA 1K (*Enhanced*)
Posts: 4,248
Did ya call back and ask another agent?
Apr 15, 2002 | 4:00 pm
#5
Original Poster
Join Date: Feb 2001
Posts: 1,722
I called back and the agent said it was non-upgradable because it was a holiday fare. However, last week, the agent I booked it with said "of course it is upgradable, it is booked in H and K." Do I have any recourse, or am I stuck in Y?
Apr 16, 2002 | 12:51 am
#6
Join Date: Aug 2000
Location: Exile
Posts: 16,064
Agents are clueless about Mexico upgrades. I called 3 times in December to ask and received answers ranging from "Mexico is only served by one class aircraft", "Mexican Government rules dont allow mileage upgrades" and "South America (sic) requires HoKeY".
Apr 16, 2002 | 7:28 am
#7
Join Date: Apr 2002
Location: Washington, DC USA
Programs: UA Gold
Posts: 289
Yep, got an automatic upgrade for myself and my wife on my last trip to CZM-IAH. No problem--My wife even got her upgrade at the 3 day gold window (on a separate itinerary).
As I understand it, if automatic upgrades are available, the tix are upgradeable in general.
[This message has been edited by tvx (edited 04-16-2002).]
As I understand it, if automatic upgrades are available, the tix are upgradeable in general.
[This message has been edited by tvx (edited 04-16-2002).]
Apr 16, 2002 | 9:02 am
#8
Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Lifetime 1K, LH Senator, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 3,031
Definitely upgradeable. Get new agent or call we-care.
Apr 16, 2002 | 2:51 pm
#9
Join Date: Apr 2001
Location: Anywhere but a middle in coach!
Posts: 465
wrong thread
[This message has been edited by UA*AA (edited 04-16-2002).]
[This message has been edited by UA*AA (edited 04-16-2002).]
Apr 16, 2002 | 6:29 pm
#10
Original Poster
Join Date: Feb 2001
Posts: 1,722
I called WeCare and the CSR said that the fare was defiantly NOT upgradable but she added a note to my record allowing me to change my dates/time in order to find a non-holiday fare without a change fee.
Apr 16, 2002 | 9:20 pm
#11
Join Date: Apr 2002
Location: SLC
Posts: 205
I work at CO in reservations. The KHY requirement only applies in the BusinessFirst cabin (a plane which has a J class of service). Other markets such as Mexico, San Juan or Caracas go by the fare rules. Some K fares are not upgradeable, and you would only know this by reading the "rule conditions" portion of the fare rules.
Generally, if you got a good price on a Latin or Caribbean plane with a "Business" class cabin, it is likely not upgradeable.
Generally, if you got a good price on a Latin or Caribbean plane with a "Business" class cabin, it is likely not upgradeable.
Apr 18, 2002 | 10:06 pm
#12
Original Member
Join Date: May 1998
Location: Tucson, Southern Arizona, North America, Western Hemisphere, The Earth, a small planet in the solar system. Previously OnePass Infinite Platinum Elite, now over entitled 1K
Posts: 2,293
ResAgent86 I appreciate your information and input, you wrote:
I was looking to buy a couple of TUS-SJU tickets and upgrade with OnePass miles. The lowest fare is offered by AA, in the $600's, CO's lowest fare is over $1,000, the "International" segment is a "K" fare and includes the restriction:
What's going on in Houston? Why would I want to consider to fly CO under the circumstances?
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Generally, if you got a good price on a Latin or Caribbean plane with a "Business" class cabin, it is likely not upgradeable.</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">OTHER CONDITIONS ...........
2. ONEPASS AWARDS OTHER ONEPASS PROMOTIONAL OFFERS OR OTHER CO MARKETING PROGRAMS MAY NOT BE APPLIED FOR TRAVEL ON FARES GOVERNED BY THIS RULE.</font>
2. ONEPASS AWARDS OTHER ONEPASS PROMOTIONAL OFFERS OR OTHER CO MARKETING PROGRAMS MAY NOT BE APPLIED FOR TRAVEL ON FARES GOVERNED BY THIS RULE.</font>
Apr 18, 2002 | 10:32 pm
#13
Join Date: Nov 2001
Location: SoCal. HH Diamond... AA Plat, CO Silver.
Posts: 1,928
Old Gold: unless I'm mistaken, SJU routes from IAH are flown on a 738. Therefore there's no BizClass, only FirstClass. I always thought you could u/g a trip to SJU for 15k miles (17.5k?) one-way from any fare. I would assume that EUA might run (ha ha) on those flights too...
FWIW There is no (J) on IAH-SJU: C0 D0 Z0 E0.
FWIW There is no (J) on IAH-SJU: C0 D0 Z0 E0.
Apr 19, 2002 | 9:04 am
#14
Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Lifetime 1K, LH Senator, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 3,031
The simple fact is Continental pricing in many markets is just not competitive any longer. I see this more and more, all the time now. It used to be "a little" higher, but CO fares in many markets are so very much higher now that I have to actually select other airlines. And, like you Old Gold, I'm an infinite elite, so its not an easy choice to swtich off Continental. But I cannot pay 1.5-3x the lowest available rate just to fly on Continental.
Apr 19, 2002 | 9:49 am
#15
Original Member
Join Date: May 1998
Location: Tucson, Southern Arizona, North America, Western Hemisphere, The Earth, a small planet in the solar system. Previously OnePass Infinite Platinum Elite, now over entitled 1K
Posts: 2,293
EWR-COflyer: You're right, the plane is a 738, but the printed rules, if I'm interperting them correctly, rule out OnePass mileage upgrades.
It's a vacation trip with the wife, so I don't want to play EUA-Companion upgrade roulette.
Why would I want to pay almost twice as much as the AA fare to fly CO on a fare that won't allow me to burn my OnePass miles to upgrade????....To earn more OnePass miles????? Gimmie a break!
It's a vacation trip with the wife, so I don't want to play EUA-Companion upgrade roulette.
Why would I want to pay almost twice as much as the AA fare to fly CO on a fare that won't allow me to burn my OnePass miles to upgrade????....To earn more OnePass miles????? Gimmie a break!