i just got back from a trip phx-cae (FYI - CAE is columbia, south carolina, i figure not too many of you fly there). anyway, i flew through ewr (working on my milage), and i wanted to give you a run down of my experience.

i did not get any emails about upgrades in advance for first. however, i did receive the upgrade at the counter (better late than never IMHO). the ewr-cae leg is on a RJ, and is tolerable for the 600-odd miles.

on the return, first let me say the people in columbia are great and very polite (granted they don't deal with tons of people, but still it is worth noting). i still didn't have an upgrade when i first checked-in, but i was on the waitlist for the ewr-phx leg. the RJ flight was good, the flight attendent was great, and they even served lunch on what i thought was a short flight to ewr. at ewr i went to customer service and asked about first to phx, and the woman changed me without incident, and the flight was good.

overall experience on this trip was a B+ (for some reason, maybe some of you can explain, are they just not running the air in newark, that place is warm, really-really-warm at least in terminal C).

so i can somewhat see that eua isn't working totally right (or that capacity management is in full effect until the bitter end). when i got back to phx i checked my email, and i had a eua email the morning of the flight about being upgraded for first. But for some reason when i checked-in; i still had my main cabin seat (weird).

so i am still 100% for upgrades (knock on wood) excluding my RJ flights. and the service i have recieved from CO has been good. so i am having abit of trouble swallowing all the complaints recently posted. i am upset about the dropping of HP since i reside in Scottsdale but i am hopeful (maybe, cross my fingers, CO has some plan in the works, I pray it includes phx).

And you are platinum?

no, platinum is alot of work; i am gold