You have every right to complain. I did not say you cant. http://www.flyertalk.com/forum/smile.gif

Just that what good do you think it will do you? You still spend time on the airline I presume and there is something that holds you back from leaving.

I guess I dont understand why you are willing to torment yourself that way. If upgrades suck, then switch airlines and build things back up.

There was time when NWA was king of the hill and some say it is now CO. Other than GE and P&G, very few businesses stay on top over many years.

Gordo can just as easily tell you, "well, you helped us get from worst to first, now help us get through these tough times as our decisions in the past with upgrades have impacted us significantly and we need to straighten things out."

In any event, I dont think CO is running an entitlement airline. It is a business to make profit, and I still believe that all the funny cracks one makes about HoKey, et al, does not matter, if their planes are full.

Now that you mention it hateUAL, CO is NOT making a profit right now, and its long-term prospects are, despite the hype, dubious at best given the company's massive debt load accrued during the Lorenzo and Bethune years. Not to mention of course that most of CO's labor contracts are coming up for renegotiation later this year, which will result in a huge increase in labor costs. If CO had to operate with the labor costs of UA, AA, DL, US, or even NW, it would have lost money like everyone else.

FWIW, it is my personal opinion that NW will again rise to #1 by, say, the end of the decade, as is improves on its customer service and relatively good financials.

And all this, mind you, comes from a die-hard CO fan....

Even more reason to restrict upgrades -

Again, if people are willing to pay, why wouldnt they?

Dont know about you, but all my recent flights have been jam packed.

You will agree, the times today are part of CO's problems. I read a great article some months ago - I think it was in the Economist, that detailed the general state of the airline business since its dawn.

The crux of the article was that the airline business is a crappy business to be in. In recent times, most of the money these airlines have made was in the .com boom and stakes in things like pricline.com held by the airlines.

Dont get me wrong, the present situation is not a pleasant one. But I again humbly suggest that you talk with your money, not with funny acronyms.

The past is irrelevant - do business with any organization and you will find that it has problems handling its success - few exceptions not-withstanding.

The planes may be full, but yields are in the toilet. Remember, full flights do not equal a profit. Any airline economist or observer will tell you that business travelers are simply not as willing to pay full/high Y fares as before. So people ARE talking with their money.

This is exactly what he SHOULD be doing, and I, for one, would appreciate the gesture. My complaint is not the mess CO/OP has gotten themselves into, nor their need to get out of it, but the constant barrage of how "wonderful" they are, the Freddies (oh, so many Freddies!), and the lies, bait-and-switch, runaround, and back-room maneuvers they continue to pull, thinking no one will notice.. We have noticed, and they should acknowledge that we have. They should acknowledge that they are in a bit of a bind and they DO appreciate our patience and business.. But every time I call, I listen to 10 minutes of Freddies lovefest and then a less-than-informed agent tries to tell me that "This is the way it has ALWAYS been". We are an informed, intelligent society for the most part.. All I ask is to be treated that way!