There is a hugh difference between being negative and posting negative information. I am of the opinion that most people are posting the latter (i.e. personal flight data and their theories as to what is occuring, which I find useful). And the fact that the information is negative is due to CO.

The issue people have with CO appears to be an expectation of service based on express or implied promises made by CO that are recently being unfulfilled.

This is exacerbated by the fact that the consumers are currently uninformed by CO about the facts and rationale for the changes that are resulting in the unfulfilled expectations. We are left to speculate, which is human nature.

I have stayed out of this EUA discussion for the past few days, but I am deeply concerned. As I have stated previously, I buy my tickets in advance in blocks to obtain the lowest fare class for my weekly travels. My current block is due for an additional purchase in mid-April. If the situation does not change, or at least if we are not given the courtesy of explaination from CO (don't they EVER post here?), I AM OUT OF HERE by mid-April.

My new airline of choice...........?

Jet Blue. One reason is practical: they are one of the few to fly my route non-stop at a reasonable price.

Another reason is symbolic: Jet Blue can not break a FC upgrade promise to me, as they have no FC. I have wasted too much time chasing the elusive FC upgrade on CO. At first it was fun, but that stopped when the rules repeatedly were changed without the courtesy of an explaination of what the heck is now going on. I would rather be 0 for 104 on Jet Blue than 36 for 104 on CO and feel duped.

A couple of questions: The Jet Blue seats seem to have more leg room and width than the CO coach seats. Is this true?

Does anyone know of another non-stop carrier between MCO and EWR besides Jet Blue and CO? Thank you.



[This message has been edited by Joey (edited 03-16-2002).]

Joey: Jetblue flies into JFK, not EWR. DL also services EWR-MCO direct.

I flew them twice in 2000 and found their service to be fine... JFK is really inconvenient for me to get to, and Jetblue has too limited service for my travels.

I can't recall anything about seat pitch, etc, but the free live TV was really cool.

Then again, if you're going to fly into JFK, why take an AA challenge and at least enjoy MRTC from MCO-JFK.

[This message has been edited by EWR-COflyer (edited 03-16-2002).]

although it was probably a bit disconcerting on the morning of September 11th...

I meant "the greater NYC area", not EWR specifically, sorry.

AA does not seem to have many early AM direct flights from and late PM direct flights to MCO. Or am I mistaken?

[This message has been edited by Joey (edited 03-16-2002).]

Since you are obviously taking a shot at me, let me defend myself. Take a look at the context of the sentence:

http://www.flyertalk.com/forum/Forum20/HTML/004723.html

To me it is clear that the emoticon would suggest that I was being facetious with respect to the carrot loaf. I am sorry that you feel as though I was complaining in that thread; I assure you I was not.

Also, some of us are EX-COmplainers. We got tired of the often-overrated sop of domestic upgrades in exchange for nigh-impossibility of international reward travel, for continued ongoing year-after-year diminishment of reward value, and, most recently, out and out falsehoods from the top.

(Personally, I'm happier to have my own row in coach than be part of a full cabin in domestic first...)

mmmmmmm

Just thinking out loud here....but isn't a complaint about people complaining still a complaint.

And would not in fact, that complaint, just add to the other complaints and make even more complaints on a forum that some people say has way too many complaints.

Gee..I wonder why. http://www.flyertalk.com/forum/smile.gif

Phoebe

"...you want to complain? Look at these shoes! I've only had them for 3 weeks and the heel's worn right through. "


http://www.flyertalk.com/forum/biggrin.gif

http://www.montypython.net/cgi-bin/d...i?arguskit.wav

Who is complaining?, I just got my EUA's for next my HP flights next week. http://www.flyertalk.com/forum/smile.gif

4/4 on HP next week for me http://www.flyertalk.com/forum/wink.gif

Somehow the grass always seems greener on the other side of the fence.

I have absolutely no complaints about CO. The past five years I have about equally split may flying between CO and UA - about 30,000-40,000 mile a year on each. In my mind, CO is better, and because of that they are getting the majority of my business this year. My upgrade percentage on UA the past five years is about 50% (as a premier) and about 60% last year. Last year on CO my upgrade percentage was 100% (as a silver elite). So far this year still at 100% (4 for 4). However, the main difference for me is the attitude of the people. CO people seem to be quite happy to be working for CO. UA personnel always seem to be in various states of unhappiness. Who could blame them considering all of the various labor problems they have expeienced lately. I think I will stick with CO for the time being.

IMHO, one of the reasons many of us are so displeased with CO is because CO has been unable to meet the expectations it has set for itself. CO spends a great amount of time and energy convincing us that it is the best airline with the best customer service and frequent flyer programs. When CO cannot or will not live up to these expectations, we are disappointed. Inconsistent EUA's, an amazingly BAD international upgrade policy, NRTC (no room throughout coach) and highly variable customer service experiences have left many of us wondering why CO continues to toot a horn that no longer blows true.

------------------
Hell hath no fury like that of an elite frequent flyer in coach.

I am not real smart, but I can lift heavy things.

Complaints are a good thing - keeps any company on its toes...

But, I personally think some of the complaints are out of line. As a person who runs a business where customers can actually publicly criticize us and in turn impact our sales, I always find it interesting the things people complain about.

If you dont like CO, stop flying them. You can slice and dice it a million ways - and list all the reasons you cant, but if their treatment of you is so horrible, leave the airline. Tell your friends, but leave the airline - Use your miles where you can, transfer your status where appropriate, but leave it.

What the heck is it that keeps those that really are ticked off with them flying their metal? I just dont get it.

I left UAL in the Summer of Hell - and have a stack of $50.00 gift certificates that wont ever get used and a bunch of miles that lay dormant until I find a reason to fly the airline.

In all honesty, I dont understand what you expect from CO - There must be "enough" revenue passengers on these flights and until there isnt, they dont really have to change. I sit next to lots of people on my flights who swear by the airline...

Those that participate in these forums are a tiny slice of the business CO has - a tiny fraction. I humbly suggest for your own sanity the next time you check-in for a flight, that its with another airline, because from every single flight I've been on lately, the list of Platinums on the waiting list for upgrades is quite high. http://www.flyertalk.com/forum/smile.gif

HATEUAL ~~~before you --we were!!!!
Before you decided to make a change we were with CO --- faithful and true.
We had a good thing going on an airline that appeared to appreciate our being there --- from worst to first ---

HATEUAL ~~~before you --we were!!!!
Before you decided to make a change we were with CO --- faithful and true.
We had a good thing going on an airline that appeared to appreciate our being there --- from worst to first ---
We endured the growing pains --- we enjoyed being a part of the turn-around and we believed Gordon when he said every month "thanks for flying CO" --- but what we are seeing now is NOT the CO that enticed us to fly them (loyally) but rather an airline that has even recently "lied" to us about our benefits and even possibly changing the "elite" upgrade process (without notification) and what has become a real boondogle the International/Hawaii upgrade situation.
Complaining --- with every right to do so!
We rode from worst to first!!!!!