Problems With Online E-Ticketing??
Nov 1, 2001 | 9:28 am
#1
Original Poster
Join Date: Aug 2000
Location: Manasquan, NJ
Posts: 1,413
Problems With Online E-Ticketing??
As I write this, I am on hold with a CO rep. I called 1 1/2 hrs ago to confirm upgrade availability (using mileage) on an online reservation. After confirming exactly 4 F seats remained (I need 4), I ticketed online (to get bonus miles) while on phone with rep to do instant upgrade. I got my "Purchase Confirmed" page, but still have not received an e-Mail confirmation. And worse, 1 1/2 hrs later, the CO rep is still holding with me waiting for ticketed confirmation on her end too.
Also, last week, I made 2 reservations (not ticketed) on the website. During one, the site went down, and miraculously, the reservation appeared on my itineraries 2 days later (more than 1 day after it was supposed to cancel automatically). On the second res, all went fine, except for some reason, it never went through at all on CO system (when I phoned in next day to ticket).
Anyone else having these problems with website reservations or ticketing????
Also, last week, I made 2 reservations (not ticketed) on the website. During one, the site went down, and miraculously, the reservation appeared on my itineraries 2 days later (more than 1 day after it was supposed to cancel automatically). On the second res, all went fine, except for some reason, it never went through at all on CO system (when I phoned in next day to ticket).
Anyone else having these problems with website reservations or ticketing????
Nov 1, 2001 | 10:39 am
#2
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
Sometimes emails are VERY slow in coming for whatever reason!
Nov 1, 2001 | 11:56 am
#3
Join Date: Jun 2001
Location: Houston, TX USA
Posts: 609
About 2 months ago I bought a ticket for my wife online and Continental changed her last name to a previous name. Her Onepass account is in her current name that I used.
CO was never able to explain how it happened. They manually changed the name back but forgot to reenter her OP number.
CO was never able to explain how it happened. They manually changed the name back but forgot to reenter her OP number.
Nov 1, 2001 | 12:47 pm
#4
Join Date: Jun 2001
Posts: 1,085
I've had the most problems with E-ticketing, so I avoid it whenever possible. (Of course, it's not ALWAYS possible to do that... 
)
And yes, I too have had slow emails coming from online bookings.
)And yes, I too have had slow emails coming from online bookings.
Nov 1, 2001 | 1:25 pm
#5
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
I tried to book a flight with it yesterday but gave up after 20 frustrating minutes.
MisterNice
MisterNice
Nov 1, 2001 | 1:44 pm
#6
Join Date: Dec 2000
Location: Houston, TX (HHonors Gold)
Posts: 365
I've had problems all day today with co.com.
"Due to a technical problem..." etc. I'm trying to get my holiday planning done and I guess I'll go to Travelocity.
"Due to a technical problem..." etc. I'm trying to get my holiday planning done and I guess I'll go to Travelocity.
Nov 1, 2001 | 2:37 pm
#7
Join Date: Apr 2001
Posts: 648
Concur, all sorts of weirdness going on at eso.continental.com today.
Multiple automated voicemail messages left with notice of itinerary changes.
Existing itineraries disappearing, with page time-markers dated in the year 1889.
Worst of all, fares going up which were significantly less only a day ago.
Multiple automated voicemail messages left with notice of itinerary changes.
Existing itineraries disappearing, with page time-markers dated in the year 1889.
Worst of all, fares going up which were significantly less only a day ago.
Nov 2, 2001 | 7:45 am
#8
Original Poster
Join Date: Aug 2000
Location: Manasquan, NJ
Posts: 1,413
UPDATE: After 2 1/2 hours, my online reservation finally showed as ticketed in CO's system. Thanks to a great OP agent, we were able to retain the F seats until it they could process the upgrade. Truly bummed to hear about fares going up; was hoping the wait was due to multiple sale fares being updated for the better.