No don't use the card! Cancel it now!

Just bringing this forward to see if anyone got the miles they were promised (10000 not 6000). I had to fax the paperwork to Chase for them to "research" the issue. That was about a month ago and I am wondering if anyone has had a positive resolution on the missing miles.

Mine posted!!!!

6/20/01 Non-Travel CHASE CREDIT CARD ADDTL ENROLLMENT BONUS 4000 4000

I sent the following email to Chase on 7/11 at [email protected] . Since I am an online customer with them, I didn't have to provide them any account information:

The response was:

So, there you have it... a name and an email. I hope this will help the rest of you.

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Bob
[This message has been edited by AZ_MISMAN (edited 07-24-2001).]

Mine finally posted, after several phone calls in which Chase told me that the 4K miles would come from CO, and CO told me they would come from Chase. Ultimately, in a 3-way call, Chase said they would send them on to CO, and CO agreed to go ahead and
post them.

With all this hassle, don't they realize they
will run their customers off?

In July I finally recieved the additional 4000 miles for a total of 10K. I had to make a couple of phone calls after only 6000 posted and was told by Chase that 6000 miles came from them and the additional miles were from Continental as part of this promotion. A bit of a hastle and a long wait,but all 10,000 miles were eventually credited.

I had the same problem! Call Onepass in Houston (yes, it's long distance) and they will help you. My operator at Onepass told me that the situation is VERY COMMON. Be sure and have your PIN number on BOTH accounts. If you don't have your pin (like me) they will send it to you for no charge, and when it arrives, you can call back and have the accounts combined.

You can say that again!

Chase charged me $69.95 for DIRECTALERT (a credit report service). They claim I accepted their offer of a three month trial period three months ago. I certainly did not! When I called them to tell them I did not order this service, the woman on the other end tried to sell me on the service, not once, but TWICE! For crying out loud, don't they understand what NO means? Should I modify my answer from "NO" to "****, NO" from now on? (they still call me!)

I transferred my balance to another credit card and I will close my Chase account as soon as it clears.

A few measly miles is not worth dealing with these people!

[This message has been edited by JS (edited 08-19-2001).]

I am about to contact the comparable NY State agency. My miles have still not posted, and a call to OP today produced no solid information.

Well, after 4 months, and numerous phone calls with Chase and One Pass, the problem with the 2 accounts being merged is finally resolved!! Thanks to everyone on FT who gave me advice about how to get this situation taken care of.
On a different subject, one of my friends recently tried to cancel her Chase Continental visa when she received her annual fee renewal notice in the mail. The customer service agent she spoke with told her that she would have to pay the annual fee ($65) even if she cancelled her card, because he said that they had already credited her One Pass acct with 1000 bonus miles for the renewal!!!! She told him that this was ridiculous, and when she asked to speak to a supervisor, and he told her that HE was a supervisor and that she had to pay the annual fee because of the miles already being sent to her. He even went so far as to insult her by telling her that if she "had bothered to read the Cardmember agreement she would see that she was wrong"!! Well, she got off the phone, got her cardmember agreement out of the file cabinet, and called back with the info in hand. She asked to speak to the same rude CS agent, and asked him to tell her specifically where in the agreement it stated that you couldn't wait to receive the annual fee notice before cancelling the card. Needless to say, he couldn't find anything in the agreement stating such nonsense. She got her $65 annual fee waived and was able to cancel the card, but only after arguing about it and feeling very offended by the representative she spoke with.
Now that my Mom's account is merged and credited properly, I am definitely going to make sure that she cancels this card before they try to give her the same run-around as my friend received!!!! I never realized that a big credit card company like Chase could be so incompetent!!! They obviously don't seem to be too concerned with keeping their customers!!

I felt the same way when I first got my CHASE card. It was a nightmare. After I got all of the initial "BUGS" worked out, everything has been fine since then. It's just that ****ed "set-up" process that they need some serious work on.

Decided to call Chase one more time before contacting the Office Controller of Currency (to which I was referred by the State of New York's Banking Department - Consumer Complaints area). Finally have it resolved, and now I can cancel the worst card I've ever had, hope that the Concorde takes off again soon, empty my OP account for a mach 2 flight to CDG, and not deal with the OP Service Center again either!

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Life's a banquet, and most poor suckers are starving to death! - Auntie Mame

The pink highlighter might be the culpret. If Chase uses an Optical Scanner Reader or similar devise, it may have rejected the fields.

Not to blame Mom ... Chase should have had procedures to manually review rejected type.

Can't you get the 'new' number from Chase so CO merge the accounts?

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On the road,
In the air,
I enjoy travel
From here to there.