EUA Upgrade Notification Sent To Me In Error!
Aug 12, 2001 | 10:08 am
#1
Original Poster
Join Date: Mar 1999
Location: (SNA) Orange County, California USA
Posts: 3,641
EUA Upgrade Notification Sent To Me In Error!
After returning from a nice dinner last night, I was elated when my Microsoft Outlook Express e-mail program indicated a new line item had arrived from [email protected]! I knew it could only mean one thing, or so I thought. I had been upgraded on yet another segment of my four-segment Mileage Run, bringing the total to three out of four segments this far out and still ample time for a perfect score.
My eyes immediately drifted toward my new seating assignment and this was my first indication that something may be amiss. My assigned "upgraded" seat was still 10C, the same seat number as my original coach seat reservation. I then thought, not a problem, it was an equipment change. Great News! BizFirst on a triple seven or a DC-10.
Having previously received numerous EUA notices (all valid by the way), I was fully aware that a first class seat is usually assigned and stated in the e-mail notification. On a few occasions it was left blank with never a problem. I would call OnePass and immediately be assigned a first class seat.
After two calls last night around midnight to the OnePass Elite Desk and an additional call this morning for good measure, I am convinced "...it was sent out in error." Perhaps an error due to a quirk in their system. During those three calls I gave it my best effort, IMHO.[*]Am I planning to sue Continental? No Way![*]Will my Attorney be in touch? Not To Worry, CO![*]Will I demand free travel for the rest of my living days? NOT![*]Will I print a hard copy and demand my rights? No Thanks![*]With printed proof in hand, will I rant and rave while at the ticket counter, the Presidents Club, the gate and then again on board? I don't think so![*]Am I entitled to compensation for pain and suffering? Wrong![*]Will I demand health insurance benefits inperpetuum? Wrong Again!
Life goes on, I've gotten over it. Simply stated, mistakes do occur. I don't believe in winning the battle and losing the war. I pick and choose my battles wisely.
Continental has a very generous domestic upgrade program and has been very good to me. As a Platinum I have been upgraded 100% of the time this year, all on fares I am almost too embarrassed to mention. By departure time, I very well may be four-for-four on this trip. As a Gold and Silver I was upgraded most of the time, about 80%, I believe. CO allows companion upgrades as well, and I have been very successful with that program, too. Just ask newself! In his own words, "I was upgraded from seat 31F to 4A (just love that Platinum companion upgrade feature)!" For proof positive please see his fine Trip Report:
Bob & Dave's Excellent Adventures
http://www.flyertalk.com/forum/Forum81/HTML/002003.html
No, you won't hear me complaining about this error.
[This message has been edited by MRLIMO (edited 08-12-2001).]
My eyes immediately drifted toward my new seating assignment and this was my first indication that something may be amiss. My assigned "upgraded" seat was still 10C, the same seat number as my original coach seat reservation. I then thought, not a problem, it was an equipment change. Great News! BizFirst on a triple seven or a DC-10.
Having previously received numerous EUA notices (all valid by the way), I was fully aware that a first class seat is usually assigned and stated in the e-mail notification. On a few occasions it was left blank with never a problem. I would call OnePass and immediately be assigned a first class seat.
After two calls last night around midnight to the OnePass Elite Desk and an additional call this morning for good measure, I am convinced "...it was sent out in error." Perhaps an error due to a quirk in their system. During those three calls I gave it my best effort, IMHO.[*]Am I planning to sue Continental? No Way![*]Will my Attorney be in touch? Not To Worry, CO![*]Will I demand free travel for the rest of my living days? NOT![*]Will I print a hard copy and demand my rights? No Thanks![*]With printed proof in hand, will I rant and rave while at the ticket counter, the Presidents Club, the gate and then again on board? I don't think so![*]Am I entitled to compensation for pain and suffering? Wrong![*]Will I demand health insurance benefits inperpetuum? Wrong Again!
Life goes on, I've gotten over it. Simply stated, mistakes do occur. I don't believe in winning the battle and losing the war. I pick and choose my battles wisely.
Continental has a very generous domestic upgrade program and has been very good to me. As a Platinum I have been upgraded 100% of the time this year, all on fares I am almost too embarrassed to mention. By departure time, I very well may be four-for-four on this trip. As a Gold and Silver I was upgraded most of the time, about 80%, I believe. CO allows companion upgrades as well, and I have been very successful with that program, too. Just ask newself! In his own words, "I was upgraded from seat 31F to 4A (just love that Platinum companion upgrade feature)!" For proof positive please see his fine Trip Report:Bob & Dave's Excellent Adventures
http://www.flyertalk.com/forum/Forum81/HTML/002003.html
No, you won't hear me complaining about this error.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Dear OnePass Elite Member,
Continental Airlines is pleased to advise you that you have been upgraded to First Class on your upcoming flight due to your OnePass Elite Membership.
Confirmation: XXXXXX
Flight Number: XXXX
Date: August XX, 2001
Origination: XXX
Destination: XXX
Seat: 10C*
This e-mail notice does not replace the need to check-in for the flight. Recommended check-in time is 1 hour prior to departure for domestic flights. If you do not check in at least 20 minutes prior to departure your seat can be given away.
PLEASE DO NOT REPLY TO THIS EMAIL. UNFORTUNATELY MAIL SENT TO THIS ADDRESS CANNOT BE ANSWERED.
To make changes to your email address, access the Your Account area of the OnePass site ( http://www.onepass.com/asp/youraccount.asp ) or contact the OnePass Service Center as (713) 952-1630.
For changes to your itinerary, contact your Travel Agent or Continental Reservations at 1-800-525-0280 (Domestic) or 1-800-231-0856 (International).
To unsubscribe from all OnePass partner e-mail programs, please visit http://www.onepass.com/emailpartoffers
Thank you for choosing Continental Airlines.</font>
Continental Airlines is pleased to advise you that you have been upgraded to First Class on your upcoming flight due to your OnePass Elite Membership.
Confirmation: XXXXXX
Flight Number: XXXX
Date: August XX, 2001
Origination: XXX
Destination: XXX
Seat: 10C*
This e-mail notice does not replace the need to check-in for the flight. Recommended check-in time is 1 hour prior to departure for domestic flights. If you do not check in at least 20 minutes prior to departure your seat can be given away.
PLEASE DO NOT REPLY TO THIS EMAIL. UNFORTUNATELY MAIL SENT TO THIS ADDRESS CANNOT BE ANSWERED.
To make changes to your email address, access the Your Account area of the OnePass site ( http://www.onepass.com/asp/youraccount.asp ) or contact the OnePass Service Center as (713) 952-1630.
For changes to your itinerary, contact your Travel Agent or Continental Reservations at 1-800-525-0280 (Domestic) or 1-800-231-0856 (International).
To unsubscribe from all OnePass partner e-mail programs, please visit http://www.onepass.com/emailpartoffers
Thank you for choosing Continental Airlines.</font>
Aug 12, 2001 | 3:47 pm
#2
Join Date: Oct 1999
Location: Southwest Desert, under a rock, watch out! ~~~~~~~~~~~~~~~~<" You can get there, but it's gonna cost you!
Programs: Previously NonePass, now UA 1K (*Enhanced*)
Posts: 4,248
You're a First Class Guy, MRLIMO, even if you're in seat 10C!
Aug 12, 2001 | 4:02 pm
#3
Join Date: Jul 2000
Location: Houston, TX, USA
Posts: 72
You are being realistic and fair to CO. I wish that some other travelers could be as reasonable. Mistakes can happen; you may still get that upgrade anyway. Good luck.
Aug 12, 2001 | 8:16 pm
#4
Join Date: Apr 1999
Location: SFO
Programs: UA Million Miler (mostly earned on CO)
Posts: 2,599
MrLimo: What a class act. Great post.
Aug 14, 2001 | 1:28 am
#5
Original Poster
Join Date: Mar 1999
Location: (SNA) Orange County, California USA
Posts: 3,641
Thank you (in alphabetical order) dgolds, pjcmlama and snake for your kind words and thoughts. I really appreciate them.
An Upgrade Update: A couple hours ago I received another EUA e-mail. This time it was the "real one," with an upgrade to seat 5B. I immediately called and switched to my usual 6F without a problem.
An Upgrade Update: A couple hours ago I received another EUA e-mail. This time it was the "real one," with an upgrade to seat 5B.
I immediately called and switched to my usual 6F without a problem.
Aug 14, 2001 | 3:58 pm
#6
Join Date: Jan 1999
Location: northern NJ
Posts: 1,352
Well, at least now I'm not alone in the 2-3 error EUA emails I receive per week!
Aug 16, 2001 | 8:16 am
#7
Original Poster
Join Date: Mar 1999
Location: (SNA) Orange County, California USA
Posts: 3,641
Tute84, I guess I've been fortunate. I've only received this one EUA e-mail in error.
The Final Answer: I was upgraded on all four segments!
Three in advance via the EUA method and one on day of travel with the release of a revenue seat. That release actually occurred a couple hours prior to departure for that last flight segment, rather than being upgraded at the gate or once on board.
All's well that ends well.
The Final Answer: I was upgraded on all four segments!
Three in advance via the EUA method and one on day of travel with the release of a revenue seat. That release actually occurred a couple hours prior to departure for that last flight segment, rather than being upgraded at the gate or once on board.
All's well that ends well.